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We can help with a wide range of problems involving car insurance and car finance - from buying and cancelling a policy, to arranging repairs and making payments. We’ve explained the complaints we see most often - and our approach to putting them right.


need help?

If you can’t find what you’re looking for here - or you’d like to talk to someone - give us a call ...

consumer helpline - 0800 023 4567
our technical advice desk (for businesses and consumer advisers) - 020 7964 1400

ombudsman news

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

Available to read online and also on:

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  • Available on Kindle Fire

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