We've been resolving disputes between financial businesses and their customers since 2001.

The information on this page is for consumers.

If you’re a business, you’ll find our handling complaints section useful. We also have separate guidance for small businesses (SMEs) that want to make a complaint.

How to complain

Making a complaint is easy and free.

See our step-by-step guide to making a complaint 

Complaints we can help with

We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints.