Ombudsman News

We explain how we establish the cause of damage in insurance cases and look at complaints about the rules used by credit card firms. We also share a selection of cases from our banking, investments and insurance teams.

Insurance Banking Investments Credit Cards

We explain the expansion of our voluntary jurisdiction to mortgage brokers, Insurance brokers and others. We also share a selection of case studies from our banking, investment and insurance teams.

Investments Insurance Banking Jurisdiction Mortgages

We explain the changes to the time limits for making a complaint and share a selection of case studies from our banking, investment and insurance divisions.

Banking Investments Insurance

We look on complaints about cash withdrawals and share a selection of case studies from our investment and insurance divisions.

Investments Insurance Non-Disclosure

We look at the availability of flood cover, disputes about cash paid into bank accounts and how we assess evidence about health in insurance disputes. Case studies about a range of different types of complaints that we see.

Insurance Flood Disputed Transactions

We look at mortgage endowments, insurance renewals and varying interest rates on savings accounts. Case studies about a range of different types of complaints that we see.

Banking Mortgage Endowments Insurance renewal

We look at complaints about transferring money abroad and unfair contract terms encountered when doing so. With case studies about a range of investment issues, and disputed payments, motor vehicle valuations.

Insurance Banking Investments

We summarise our approach to “dual” variable mortgage rates and explain the decision we took in our lead cases. With cases studies about insurance fraud, internet banking, spread betting and section 75 complaints.

Banking Section 75 Spread Betting

We explain our approach to redress for complaints about mortgage endowment policies, where customers have also taken out a top up policy. With featured case studies about with-profits endowment policies, personal equity plans, and other investment issues.

Investments Power of Attorney Mortgage Endowments