Ombudsman News

We look at complaints involving Mortgage PPI and case studies about right of “set off” and alternative redress. We share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Banking Investments Q1 data MPPI

We look at complaints about health and medical insurance and disputes involving credit files and credit reference agencies.

Insurance Credit Reference Agencies Credit File Private Medical Insurance

We focus on disputed bank transactions and share a selection of case studies outlining our approach.

Banking Credit Cards Disputed Transactions

We look at a selection of case studies on annuities and insurance complaints involving winter weather. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Pensions Annuities

We look at disputes about debt collection and share a selection of case studies involving mobile phone insurance.

Insurance Banking Debt Mobile Phone Insurance

We look at complaints about travel insurance, case studies involving credit cards and share a snapshot of our complaint figures for the second quarter of the financial year.

Consumer Credit Credit Cards Q2 data Travel Insurance

We share case studies on interest-rate hedging products and look at complaints about "packaged" bank accounts.

Banking Investments Packaged Bank Accounts Interest

We look at a selection case studies involving older people and talk to Age UK and Which?, about their perspectives on ageing customers.

Insurance Banking Investments

We share a selection of investments case studies and look at complaints about “wear and tear”, in motor insurance claims. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Investments Motor Insurance Wear and Tear Q1 data