Ombudsman News

We look at case studies involving people who may be seen as vulnerable - or who've found themselves in a vulnerable situation as a result of a financial problem.

Financial Difficulties Vulnerable Customers

With a selection of case studies on complaints about mortgages, including problems with interest-only mortgages, "porting" - and "freeman-of-the-land" cases. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Mortgages Q1 data Interest

With case studies on complaints we receive about brokers and comparison websites - as well as problems with unregulated collective investment schemes. We also look at how things have changed since we were set up in 2000.

Insurance Banking Investments Advice

With case studies Insurance disputes involving farmers and complaints about ISAs and savings accounts.

Banking Investments Livestock Insurance ISAs

With case studies involving winter sports cover in travel insurance, and making reasonable adjustments for customers. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Investments Travel Insurance Q3 data

We share a selection of case studies on winter complaints, including boiler breakdown, car insurance, emergency cover and faulty goods. We also respond to feedback and questions we’ve received from complaints handlers.

Banking Faulty Goods Motor Insurance Home Emergency Insurance

We look at a selection of case studies involving, under insurance, lifetime mortgages and financial hardship. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Q2 data Misrepresentation Financial Difficulties Mortgages

We look at alcohol exclusions in travel insurance and share case studies involving motor insurance and theft claims.

Travel Insurance Motor Insurance Exclusions Theft

We look at payday lending and share a selection of case studies involving short-term credit.

Guarantor Loans Payday Lending Short-term Credit Payday Loans