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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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‘My insurer wanted me to use a private hospital 40 miles from my house, even though there was a hospital only six miles away’

Rohan contacted us when his insurer insisted that he use a hospital 40 miles away from home.  

Insurance

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‘My insurer won’t pay for my preventative treatment’

Talia complains her private medical insurer won’t cover her for preventative treatment.

Insurance Private Medical Insurance Medical Conditions

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‘My insurer turned down my claim for a caesarean section, even though it was essential’

Jasmine made a complaint because the insurer declined her claim for a caesarean section.

Insurance Distress and inconvenience Up to £5,000 Medical Conditions

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‘My insurer won’t pay for experimental treatment, even though my consultant wanted to use the treatment’

Gregory complains about his insurer not agreeing to pay for experimental treatment under his private medical insurance policy.

Insurance

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‘My insurer turned down my claim for an acute flare-up of my chronic condition’

Dylan raised a complaint when his private medical insurance claim was turned down. The insurer believed the claim arose due to him having a chronic condition.

Insurance Private Medical Insurance

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Insurer wouldn’t pay for treatment at eye appointment because it was not pre-authorised

Erin complained when her insurer refused to pay for treatment at her eye appointment.

Private Medical Insurance Insurance

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Insurer refused claim because of pre-existing condition

Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.

Insurance Medical Conditions

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Insurer cancels home insurance policy and refuses claim for fire damage

Tilly complains about her insurer’s decision to “void” (cancel) her home insurance policy.

Buildings insurance Insurance

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Consumer complains when insurer only pays 60% of claim because she did not disclose a previous burglary

Francis complains after her insurer paid out less than she'd been expecting following a burglary.

Theft Contents insurance Insurance

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