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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Beverly's PPI problem

Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.

PPI

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Ed's pet insurance claim

Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.

Pet Insurance

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A couple complain that their holiday cancellation claim is turned down unfairly because of a pre-existing medical condition

Norris and Lina contacted us to complain about their insurance claim after they cancelled their holiday because Lina was taken ill.

Travel Insurance

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Insurer rejects a claim for medical expenses saying the illness was caused by alcohol

We look at Tom's complaint after his claim for medical expenses incurred on holiday was turned down by his insurer.

Travel Insurance

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Insurer repairs car rather than writing it off

Tricia was unhappy with her insurer because they told her it would be best to repair her car after it was damaged.

Motor Insurance

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Insurer fails to tell customer they’re not covered if they use their own garage

Julie complains after the garage she'd chosen to carry out repairs caused more damage.

Motor Insurance

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Insurer is reasonable in refusing to fix pre-existing damage

Frank complains about repairs carried out by his insurer after an accident.

Motor Insurance

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Insurer fails to arrange courtesy car during a long delay

Christine complains after her insurer took nearly 6 months to repair her car.

Motor Insurance

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Insurer makes admin mistakes which led to unreasonable delays

Andrew complains about the time taken to repair his car and the quality of the repair. 

Motor Insurance

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