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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Subsidence occurred before policy came into force – insurer denies liability

Kevin complained to us when his insurer rejected his claim for subsidence damage.

Subsidence Buildings insurance Insurance

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A consumer finds she's not covered under the terms of her lifetime care policy

Hilary complains to us when she finds that she isn’t covered under the terms of her lifetime care policy, after a fall meant she needed full-time care in a nursing home.

Insurance Life Assurance Medical Conditions

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My insurer said my ear infection was a significant change in health

Tom’s insurer said if it had been told about the ear infection, it would’ve charged an extra premium.

Insurance Medical Conditions

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A consumer’s estate wants their claim to be paid because their father’s death happened due to complications during surgery

Mason’s estate complained to us because his insurer declined the estate’s claim under his personal accident policy.

Insurance

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Consumer complains to us that his claim is turned down unfairly because his insurer hadn’t clearly defined the term ‘accident’ in his policy

Jay complained to us because his insurer declined his personal accident claim.

Insurance

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Consumer complains that her claim is unfairly turned down because her insurer said her accident wasn’t an ‘external’ event to the body

Tami complained to us because her insurer declined her personal accident claim.

Insurance

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Consumer had no idea she’d been sold a personal accident insurance policy until charges showed on statements

Keva complained to us about the sale of her personal accident policy. She said she had never agreed to take out the policy and it wasn’t the sort of policy she would have purchased.

Insurance Personal Accident Insurance

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Consumer thought she’d bought a life insurance policy but discovered it was personal accident insurance

Lisa complained to us about the sale of her personal accident policy. She says she was led to believe she’d taken out a life insurance policy. 

Insurance Personal Accident Insurance Life Assurance

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Consumer complains that the definition of ‘accident’ in his policy means his claim is unfairly turned down

Colin complained to us because his insurer declined his personal accident claim.

Insurance Personal Accident Insurance

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