We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 13 results
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Decision Reference DRN-3833433
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-3833433 The complaint Mr H complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the loan was misrepresented and negligently managed, and as a result he has suffered a financial loss.... (9 pages)View decision -
Decision Reference DRN-4141237
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-4141237 The complaint Mr B complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the security for the loan was misrepresented and as a result he has suffered a financial loss. What ha... (7 pages)View decision -
Decision Reference DRN-3893625
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-3893625 The complaint Mr B complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the security for the loan was misrepresented and as a result he has suffered a financial loss. What ha... (7 pages)View decision -
Decision Reference DRN-3859316
14 Dec 2022 Funding Circle Ltd UpheldConsumer CreditDRN-3859316 The complaint U, a limited company, complains about information supplied by Funding Circle Ltd in the course of its administration of a peer-to-peer loan. U is represented by a director, Ms J, though for ease of reading I shall refer to her actions as those of U. What happened ... (3 pages)View decision -
Decision Reference DRN-3451883
23 Sep 2022 Funding Circle Ltd UpheldBanking and PaymentsDRN-3451883 The complaint A company, which I’ll refer to as “G”, complains that Funding Circle unfairly rejected its request for a loan under the Coronavirus Business Interruption Loan Scheme. Mr W is G’s director and brings the complaint on the company’s behalf. What happened G approached... (3 pages)View decision -
Decision Reference DRN-3373874
14 Jun 2022 Funding Circle Ltd UpheldConsumer CreditDRN-3373874 The complaint S, a limited company, complains about the way Funding Circle Ltd has administered lending arrangements. S is represented by a director, Mr P. For ease of reading, any reference to submissions or actions taken by Mr P refer to those taken on behalf of S. What happe... (5 pages)View decision -
Decision Reference DRN-2788927
31 Mar 2022 Funding Circle Ltd UpheldInvestmentsDRN-2788927 The complaint Miss E complains that Funding Circle Ltd failed to take effective recovery action on several defaulted loans she had in invested in through its crowdfunding platform. She’s also unhappy with the level of updates Funding Circle provided during the recovery action. ... (9 pages)View decision -
Decision Reference DRN-3092450
20 Oct 2021 Funding Circle Ltd UpheldConsumer CreditDRN-3092450 The complaint O complains that Funding Circle set up a short-term payment holiday incorrectly, which affected its credit rating and ability to get funding elsewhere, before then defaulting its loans without notice. What happened Funding Circle agreed a three-month payment holid... (5 pages)View decision -
Decision Reference DRN-2258853
16 Jul 2021 Funding Circle Ltd UpheldInvestmentsDRN-2258853 The complaint Mr M complains that Funding Circle Ltd were responsible for delays in transferring his innovative finance ISA. He says he has lost out financially due to the delays. What happened In November 2018, Mr M sent a request to Funding Circle to transfer his ISA funds fr... (5 pages)View decision -
Decision Reference DRN3100630
30 Jun 2021 Funding Circle Ltd UpheldInvestment and pensionsComplaint Mrs H complains about the way Funding Circle Ltd has administered the account she holds on its peer to peer lending platform. She is unhappy that when Funding Circle introduced a change in the terms for her account, it prevented her from accessing information on its platform beca... (10 pages)View decision