We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 49 results
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Decision Reference DRN-4398942
1 Nov 2023 Quickly Finance Limited Not upheldClaims ManagementDRN-4398942 The complaint Mr W complains about Quickly Finance Limited trading as Fast Track Reclaim (“FTR”) and the settlement fee they are asking him to pay following a successful Payment Protection Insurance (“PPI”). What happened In early August 2019, Mr W signed a Letter of Authority ... (3 pages)View decision -
Decision Reference DRN-3957599
14 Apr 2023 Quickly Finance Limited Not upheldClaims ManagementDRN-3957599 The complaint Mr P complains about how Quickly Finance Limited trading as Fast Track Reclaim (FTR) handled a claim he said he made for mis-sold payment protection insurance (PPI). What happened Before the August 2019 deadline for making mis-sold PPI complaints Mr P used the ser... (5 pages)View decision -
Decision Reference DRN-3746034
17 Oct 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3746034 The complaint Mrs T complains Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking her to pay a fee for a successful mis-sold payment protection insurance (PPI) claim. Mrs T said she’d already paid a fee for her successful claim to another claims management co... (3 pages)View decision -
Decision Reference DRN-3328690
10 Jun 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3328690 The complaint Ms R complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) asked her to pay their success fee for mis-sold payment protection insurance (PPI) claims she said she made direct with her lender. What happened Ms R said she asked FTR to check wheth... (3 pages)View decision -
Decision Reference DRN-3289468
26 Apr 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3289468 The complaint Mrs G complains about Quickly Finance Limited trading as Fast Track Reclaim (QFL) and the fee they’re charging her following a successful Payment Protection Insurance (PPI) claim which she doesn’t think they were authorised to pursue. Mrs G has been represented by... (4 pages)View decision -
Decision Reference DRN-3200307
2 Mar 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3200307 The complaint Ms W complains about invoices she received from Quickly Finance Limited trading as Fast Track Reclaim (“FTR”) for work they’ve carried out on claims for mis-sold Payment Protection Insurance (“PPI”). What happened Ms W says she called FTR to take up their offer of... (3 pages)View decision -
Decision Reference DRN-3287868
28 Feb 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3287868 The complaint Mr E complains about Quickly Finance Limited trading as Fast Track Reclaim (QFL) and the fee they charged him following a successful claim for mis-sold Payment Protection Insurance (PPI). What happened In March 2019, Mr E authorised QFL to pursue a claim for mis-s... (3 pages)View decision -
Decision Reference DRN-3203096
26 Jan 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3203096 The complaint Mr B complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) failed to refer his complaint to the Financial Ombudsman Service in time. He feels he’s missed the opportunity to claim for mis-sold payment protection insurance (PPI). What happened I... (3 pages)View decision -
Decision Reference DRN-3148177
25 Jan 2022 Quickly Finance Limited Not upheldClaims ManagementDRN-3148177 The complaint Mr C is unhappy that Quickly Finance Limited trading as Fast Track Reclaim (FTR) has started their collection process for a fee for a payment protection insurance (PPI) claim. What happened Mr C said he’d made several successful PPI claims against a variety of len... (3 pages)View decision -
Decision Reference DRN-3132394
7 Dec 2021 Quickly Finance Limited Not upheldClaims ManagementDRN-3132394 The complaint Mr W complains about Quickly Finance Limited trading as Fast Track Reclaim (QFL) and the service he’s received after instructing them to pursue several claims for mis-sold Payment Protection Insurance (PPI). What happened In 2019, Mr W authorised QFL to pursue sev... (4 pages)View decision