We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 246 results
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Decision Reference DRN-4535901
15 Jan 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4535901 The complaint Mr S is complaining about Advantage Finance Ltd. He says they were irresponsible in lending to him because the repayments were unaffordable. Mr S’s complaint has been brought to us by a representative but for ease of reading I’ve written as if we’ve dealt directly... (3 pages)View decision -
Decision Reference DRN-4519988
5 Jan 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4519988 Complaint Mr G complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said he was the monthly payments for the agreement weren’t affordable and so he shouldn’t have been accepted for it. Background In June 2021,... (3 pages)View decision -
Decision Reference DRN-4263711
5 Dec 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4263711 The complaint Mr H complains that a car acquired under a hire purchase agreement with Advantage Finance Ltd wasn’t of satisfactory quality. What happened In January 2021, Mr H acquired a used car from Advantage Finance under a hire purchase agreement. The car was five years old... (3 pages)View decision -
Decision Reference DRN-4276000
29 Nov 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4276000 The complaint Mr S complains that Advantage Finance Ltd (Advantage) irresponsibly granted him a hire purchase agreement that he couldn’t afford to repay. What happened In April 2018 Mr S acquired a vehicle financed by a hire purchase agreement from Advantage. Mr S was required ... (4 pages)View decision -
Decision Reference DRN-4479024
27 Nov 2023 Advantage Finance Ltd UpheldConsumer CreditDRN-4479024 The complaint Mr H is complaining about Advantage Finance Ltd. He says they were irresponsible in lending to him because the repayments were unaffordable. What happened In April 2021, Mr H took out a hire purchase agreement with Advantage to finance the purchase of a van. He pa... (4 pages)View decision -
Decision Reference DRN-4324199
29 Sep 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4324199 The complaint Mr W complains that Advantage Finance Ltd (Advantage) irresponsibly granted him a hire purchase agreement that he couldn’t afford to repay. What happened In September 2018 Mr W acquired a vehicle financed by a hire purchase agreement from... (3 pages)View decision -
Decision Reference DRN-4342336
28 Sep 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4342336 Complaint Mr H complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said he was in financial difficulty when he applied for the credit and so shouldn’t have been accepted for it. Background In November 2017, A... (3 pages)View decision -
Decision Reference DRN-4358605
27 Sep 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4358605 The complaint Mr T has complained about the quality of a car he acquired under a hire purchase agreement with Advantage Finance Limited. What happened In July 2022 Mr T acquired a used car under a hire purchase agreement with Advantage Finance. We’re told the car cost around £6... (3 pages)View decision -
Decision Reference DRN-4193144
6 Sep 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4193144 The complaint Mrs Z complains that Advantage Finance Ltd (AFL) approved a Hire Purchase Agreement for her without completing adequate affordability checks. What happened In July 2019, Mrs Z acquired a used car from a dealership, financed through an agreement with AFL. The cash ... (5 pages)View decision -
Decision Reference DRN-4239845
9 Aug 2023 Advantage Finance Ltd Not upheldConsumer CreditDRN-4239845 The complaint Mr H complains about the affordability of a hire purchase agreement provided by Advantage Finance Limited (Advantage). Mr H is represented by a claims management company (CMC) but for ease of reading, I’ll refer to everything that’s been said on his behalf as if M... (3 pages)View decision