We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 277 results
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Decision Reference DRN-3593036
25 Jul 2022 St James's Place UK plc UpheldPensions and AnnuitiesDRN-3593036 The complaint Mr M says that St James's Place UK plc (SJP) was responsible for delays in effecting his disinvestment instructions when he decided to switch his Self-invested Personal Pension (SIPP) funds to a Qualifying Recognised Overseas Pension Scheme (QROPS). He says t... (6 pages)View decision -
Decision Reference DRN-3304728
21 Sep 2022 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-3304728 The complaint Mr G is represented. He says Suffolk Life Pensions Limited (trading as Curtis Bank (‘CB’)) delayed the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aviva, following his transfer instruction in late February 2020. He seeks compensation for financial l... (10 pages)View decision -
Decision Reference DRN-4137994
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4137994 The complaint Mr B complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of his pension to another provider and he suffered financial loss as a result. He also complains about administration delays and errors. What ... (7 pages)View decision -
Decision Reference DRN-4138002
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4138002 The complaint Ms M complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of her pension to another provider and she suffered financial loss as a result. She also complains about administration delays and errors. Wha... (8 pages)View decision -
Decision Reference DRN-3593020
25 Jul 2022 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-3593020 The complaint Mr M says that Dentons Pension Management Limited (Dentons) was responsible for delays in effecting his disinvestment instructions when he decided to switch certain of his Self- invested Personal Pension (SIPP) funds to a Qualifying Recognised Overseas Pension Sch... (7 pages)View decision -
Decision Reference DRN-4066542
18 Apr 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4066542 The complaint Mr N complains about delays in transferring his pension from ReAssure Limited (ReAssure) to a new provider. Mr N says he suffered financial loss in consequence of the delays. What happened I don’t think what happened is disputed. Mr N wanted to transfer his pensio... (5 pages)View decision -
Decision Reference DRN-3690906
13 Sep 2022 Standard Life Savings Limited UpheldPensions and AnnuitiesDRN-3690906 The complaint Mr B complains about delays by Standard Life Savings Limited (SL) in the transfer of his pension funds. What happened Mr B said he transferred his pension cash of over £460,000 from one SL pension product to another and it was received by it on 19 March 2021. SL d... (5 pages)View decision -
Decision Reference DRN-4331717
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4331717 The complaint Mr H complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) provided poor service to him and delayed the transfer of his pension to another provider. He suffered financial loss as a result. What happened Mr H was a member o... (16 pages)View decision -
Decision Reference DRN-3741297
23 May 2023 Quilter Life & Pensions Limited UpheldPensions and AnnuitiesDRN-3741297 The complaint Mrs G complains that Quilter Life & Pensions Limited caused delays when she was transferring her personal pension to it, and she lost out because the funds were invested at a later date than they should have been. What happened Mrs G’s complaint was considered... (6 pages)View decision -
Decision Reference DRN-3770354
16 Dec 2022 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3770354 The complaint Mr P complains about the time taken by Phoenix Life Limited (Phoenix) to transfer his Personal Retirement Plan to a new provider. Mr P says Phoenix delayed matters by making several unnecessary requests for information. What happened On 17 March 2020 Mr P’s new pr... (8 pages)View decision