We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362712 results
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Decision Reference DRN-5054497
1 Oct 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-5054497 The complaint N, a limited company represented by a director who I’ll refer to as “Miss L” throughout the rest of this decision, complains TIDE PLATFORM LTD has unfairly held it liable for approximately £7,000’s worth of disputed transactions. What happened N has an account ... (2 pages)View decision -
Decision Reference DRN-4717100
1 Oct 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4717100 The complaint Miss E complains about Royal & Sun Alliance Insurance Limited trading as RSA Insurance (“RSA”) and their decision to decline the claim she made on her home insurance policy. What happened The claim and complaint circumstances are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4909424
1 Oct 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4909424 The complaint Mr S complains that American Express Services Europe Limited reduced his credit limit without giving him prior notification. As a result, he exceeded his credit limit, which in turn affected his credit score. What happened Mr S had a British Airways branded cre... (3 pages)View decision -
Decision Reference DRN-4858119
1 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4858119 The complaint Mrs B complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of a scam. Mrs B is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision -
Decision Reference DRN-4943421
1 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4943421 The complaint Mr S complains that HSBC UK Bank Plc opened a different account for him to the one that he applied for without notifying him about the change of product. What happened In September 2023 Mr S applied for a bank account with HSBC. HSBC opened the account and sent... (2 pages)View decision -
Decision Reference DRN-5000354
1 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5000354 The complaint Mr L complains that Bank of Scotland plc trading as Halifax didn’t provide the service it should have when he called for information about his current account. He wants an apology from the adviser and compensation for the upset caused. What happened Mr L called... (2 pages)View decision -
Decision Reference DRN-4917366
1 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4917366 The complaint Mr C and Mrs C complain about an international payment made by Bank of Scotland plc trading as Halifax (Halifax). What happened Mr C and Mrs C wanted to make a payment in settlement of a family dispute. The payment was to be made to an account overseas. On 22 N... (4 pages)View decision -
Decision Reference DRN-4954731
1 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4954731 The complaint Miss W and Mr W complained that poor workmanship by Admiral Insurance (Gibraltar) Limited (“Admiral”) under their motor policy caused the engine in their car to fail. Miss W and Mr W had representation for this complaint, but for ease and simplicity, I’ll only ... (2 pages)View decision -
Decision Reference DRN-5028410
1 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5028410 The complaint Ms A says Barclays Bank UK PLC lied to her about having sent copy statements. What happened Ms A requested three months’ statements to be sent by post. When they did not arrive she messaged Barclays again and was told there had been a technical issue so they ha... (2 pages)View decision -
Decision Reference DRN-5053616
1 Oct 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5053616 The complaint Mrs B complains that American Express Services Europe Limited treated her unfairly regarding a dispute about a transaction funding a property rental. What happened In July 2023 Mrs B was interested in a property rental on an introducer ... (9 pages)View decision
