We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN4403122
11 Mar 2016 FirstRand Bank Limited Not upheldBanking and creditMrs C complains she got a car on finance with FirstRand Bank Limited (trading as MotoNovo Finance), which isn’t of satisfactory quality. She wants to reject it under section 75 of the Consumer Credit Act 1974.backgroundMrs C says before taking out the hire-purchase a... (2 pages)View decision -
Decision Reference DRN4344509
11 Mar 2016 HSBC Bank plc Not upheldBanking and creditMiss S complains about a transaction for around £23,800 that was taken from her account with HSBC Bank Plc.backgroundI set out the background to this complaint and my initial findings in my provisional decision, a copy of which is attached and forms part of my final ... (4 pages)View decision -
Decision Reference DRN0906711
11 Mar 2016 Vanquis Bank Limited Not upheldBanking and creditMr C has complained Vanquis Bank Limited is charging him the wrong amount on his credit card account.backgroundMr C believes his credit card statements show he owes about £1,000 more than he thinks they should. He complained to Vanquis. Vanquis reviewed his account ... (1 page)View decision -
Decision Reference DRN3303999
11 Mar 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMrs P is being represented by a family member. She’s complaining about Lloyds Bank PLC because it declined to pay out on her husband’s life insurance policies following his death.background Between 2006 and his death in 2015, Mr P applied for a number of life insuranc... (4 pages)View decision -
Decision Reference DRN5931940
11 Mar 2016 Santander UK Plc Not upheldBanking and creditMr J has complained about how Santander UK plc treated him when he tried to get his overdraft moved to just one of his two accounts and the problems he had with his complaint.background Mr J had an account with Santander and an overdraft of £2,350. In January 2015 ... (2 pages)View decision -
Decision Reference DRN8296516
11 Mar 2016 Startline Motor Finance Limited Not upheldBanking and creditMr B complains that the car he got on hire purchase from Startline Motor Finance Limited was not of satisfactory quality.background Mr B got the car at the end of August 2014 when it was over five years old. According to the invoice it had a mileage of 56,121, though a... (3 pages)View decision -
Decision Reference DRN2910330
11 Mar 2016 BDW Trading Limited Not upheldBanking and creditMiss W complains that BDW Trading Limited, (trading as “David Wilson Homes”), will not accept a reduced amount to redeem its second charge over her property.backgroundMiss W purchased her flat in 2008. In addition to a mortgage she also benefitted from a help to buy sc... (2 pages)View decision -
Decision Reference DRN9962644
11 Mar 2016 Provident Personal Credit Limited Not upheldBanking and creditMs B complains about the way that Provident Personal Credit Limited has dealt with her two loans with it. backgroundMs B took out two £500 loans in October 2013. She had wanted one loan for £1,000 but Provident wouldn’t provide that. Ms B says that she was told by the ... (2 pages)View decision -
Decision Reference DRN2893521
11 Mar 2016 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMs M complains that a car that was supplied to her under a hire purchase agreement with Volkswagen Financial Services (UK) Limited was mis-sold to her.backgroundA new car was supplied to Ms M in December 2015 under a hire purchase agreement with Volkswagen Financia... (2 pages)View decision -
Decision Reference DRN1763837
11 Mar 2016 Legal and General Assurance Society Limited Not upheldInvestment and pensionsMr P complains the he was given unsuitable investment advice by Legal & General Assurance Society Limited (L&G).Mr P is represented in this matter by a third party.backgroundIn 2007 Mr P sold shares he held for around £500,000. This, plus his existing savings g... (2 pages)View decision
