We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN9610637
6 Jan 2016 RCC Insurance Brokers Plc Not upheldInsurance (excluding PPI)B’s complaint is about the way RCC Insurance Brokers Plc (‘Christie’) arranged its buildings insurance. backgroundB’s claim for fire damage was declined and its policy treated as void because the insurer said B had failed to disclose material information. B originally ... (2 pages)View decision -
Decision Reference DRN4505887
6 Jan 2016 Tesco Personal Finance PLC Not upheldBanking and creditMrs B complained that Tesco Personal Finance Plc unfairly increased the interest rate on her loan.backgroundIn summer 2015, Mrs B applied online for a £25,000 loan with Tesco. An Agreement in Principle was issued the same day for Mrs B to read, sign and return, and ... (2 pages)View decision -
Decision Reference DRN4335384
6 Jan 2016 Clydesdale Bank Plc Not upheldInvestment and pensionsMr B is a director of a private limited company. He makes this complaint on behalf of the company.Mr B complains that Clydesdale Bank Plc (formerly Yorkshire Bank) insisted on him taking out unnecessary life insurance in connection with company borrowing. He also says... (2 pages)View decision -
Decision Reference DRN4614352
6 Jan 2016 Solid F Not upheldInsurance (excluding PPI)Mr and Mrs B complain that Solid Försäkringar AB won’t deal with a claim on their travel insurance policy.backgroundMr B bought the travel insurance policy on 10 May 2015 and it was to start on 16 June 2015. This was the day before he and Mrs B were due to go o... (1 page)View decision -
Decision Reference DRN5190664
6 Jan 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr M complains that U K Insurance Limited has refused to pay a claim he’s made on a travel insurance policy.backgroundMr M was travelling abroad alone on a train. He put his jacket containing his passport, wallet and money on the seat opposite. He stepped off the tr... (2 pages)View decision -
Decision Reference DRN4792927
6 Jan 2016 Pinnacle Insurance Plc UpheldInsurance (excluding PPI)Mr F complains that Pinnacle Insurance Plc refused a claim on his pet insurance policy.backgroundMr F took out a pet insurance policy with Pinnacle in March. Soon after the policy started, he took his pet cat to the vet because she was unwell. The vet wasn’t able ... (2 pages)View decision -
Decision Reference DRN8709944
6 Jan 2016 Home Retail Group Insurance Services Limited Not upheldPayment protection insurance (PPI)Mrs H complained she was mis-sold a payment protection insurance (PPI) policy with a store card by Home Retail Group Insurance Services Limited (“HRG”). backgroundI’ve attached my provisional decision from December 2015, which forms part of this final decision. In my provi... (3 pages)View decision -
Decision Reference DRN3977939
6 Jan 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr J says The Royal Bank of Scotland Plc (“RBS”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundI attach my provisional decision of 2 December 2015, which forms part of this final decision.In my provisional decision I set out why I didn’t intend t... (2 pages)View decision -
Decision Reference DRN1012053
6 Jan 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr H has complained about the way AXA Insurance UK Plc dealt with the other driver’s claim following an accident under his motor policy. He also complained it didn't automatically renew his policy without informing him. backgroundMr H usually dealt with a broker a... (3 pages)View decision -
Decision Reference DRN3529131
6 Jan 2016 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Miss T says that Bank of Scotland plc (BOS) mis-sold her a regular premium payment protection insurance (PPI) policy.backgroundDuring an in branch phone call in 2000 BOS sold Miss T a PPI policy when she applied for her credit card.Our adjudicator thought the complaint ... (3 pages)View decision
