We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN4015609
10 Mar 2016 Decidebloom Limited Not upheldPayment protection insurance (PPI)Miss C complains that Decidebloom Limited (trading as Stoneacre) mis-sold her a payment protection insurance (PPI) policy. She says Stoneacre didn’t make her aware she had a choice about taking out the policy and she didn’t need it. She’s also said that that Stoneacre di... (3 pages)View decision -
Decision Reference DRN9830747
10 Mar 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Ms T complains that her Allianz Insurance Plc home insurance premium doesn’t truly reflect the actual cost of insuring her house.backgroundMs T has had her home insurance with Allianz for a number of years. In 2011 she made a claim on her insurance for subsidence. At ... (2 pages)View decision -
Decision Reference DRN4304699
10 Mar 2016 MBNA Limited Not upheldPayment protection insurance (PPI)The late Mr B complained that he was mis-sold payment protection insurance (“PPI”) by MBNA Limited (“MBNA”). backgroundSince making his complaint, Mr B has sadly passed away. His partner, Miss D has continued pursuing Mr B’s complaint. As it was Mr B who brought th... (2 pages)View decision -
Decision Reference DRN3874058
10 Mar 2016 Clydesdale Bank Plc Not upheldBanking and creditMiss H and Mr S have complained that Clydesdale Bank Plc (“Clydesdale”) mis-sold a ‘Current Account Silver’ (later rebranded as a ‘Current Account Choice’ and finally a ‘Signature’) packaged bank account to them in 1998. Mr S is no longer named on the account and Miss ... (2 pages)View decision -
Decision Reference DRN9343841
10 Mar 2016 Decidebloom Limited Not upheldPayment protection insurance (PPI)Miss C complains that Decidebloom Limited (trading as Stoneacre) mis-sold her a payment protection insurance (PPI) policy. She says Stoneacre didn’t make her aware she had a choice about taking out the policy and she didn’t need it. She also says that Stoneacre didn’t g... (3 pages)View decision -
Decision Reference DRN3488859
10 Mar 2016 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mr W says Tesco Personal Finance PLC mis-sold him a payment protection insurance (PPI) policy. backgroundIn 2000, Mr W applied for a credit card by post and took out a PPI policy at the same time. The policy cost 70p per £100 of the monthly outstanding balance. If... (2 pages)View decision -
Decision Reference DRN0246515
10 Mar 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss C complains that The Royal Bank of Scotland Plc (RBS) mis-sold her a regular premium payment protection insurance (PPI) policy when she took out a credit card with in 2002.backgroundThe policy gave Miss C cover for accident, sickness and unemployment paying out 10%... (3 pages)View decision -
Decision Reference DRN0594855
10 Mar 2016 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr H complains about how Zurich Insurance PLC has handled his claim made under his motor insurance policy after his car was vandalised. He wants his car to be repaired by an authorised engineer and compensation for his trouble and upset.background Mr H’s car was br... (2 pages)View decision -
Decision Reference DRN6115424
10 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B is unhappy with the compensation she’s received from Lloyds Bank PLC (Lloyds) in relation to mis –sold payment protection insurance (PPI).backgroundMrs B complained to Lloyds that it had mis-sold her PPI on three loans. Lloyds looked into Mrs B’s complaint and sai... (2 pages)View decision -
Decision Reference DRN0649378
10 Mar 2016 Barclays Bank Plc UpheldBanking and creditMrs S complains that Barclays Bank Plc offered free business banking then applied charges. She’s also concerned about part of a cash deposit going missing and that she’s been overcharged for cash deposits.background Mrs S opened a business account in March 2013. She say... (2 pages)View decision
