We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN9772248
30 Nov 2015 Lloyds Bank PLC Not upheldInvestment and pensionsMr U complains that Lloyds Bank plc pressured him into taking out a term assurance policy with critical illness cover that he didn’t want or need. backgroundIn 2002, Mr U met with an advisor from Lloyds when he was consolidating his business borrowing into one loan with... (2 pages)View decision -
Decision Reference DRN6778840
30 Nov 2015 Barclays Bank Plc Not upheldInvestment and pensionsMrs R complains that life assurance and critical illness policies were mis-sold to her by Barclays Bank PLC. background Mrs R took out two policies in 2007 - a level term life assurance policy with a sum assured of £220,000 and a level term life assurance policy with cri... (2 pages)View decision -
Decision Reference DRN7041913
30 Nov 2015 Zenith Insurance plc Not upheldInsurance (excluding PPI)Miss R’s complained about the settlement that Zenith Insurance plc offered her for her car under her motor insurance policy. She wants it to increase its offer to match the value of her car. backgroundMiss R’s car caught fire and Zenith declared it a total loss. It ... (2 pages)View decision -
Decision Reference DRN3863307
30 Nov 2015 NewDay Ltd Not upheldBanking and creditMr Z complains that NewDay Limited blocked his credit card and didn’t provide him with an acceptable explanation.backgroundMr Z has a credit card account with NewDay. It was blocked in July 2015 because NewDay wanted to review the account because of concerns about p... (2 pages)View decision -
Decision Reference DRN5080333
30 Nov 2015 Redmayne-Bentley LLP Not upheldInvestment and pensionsMs G complains about Redmayne-Bentley LLP’s actions in relation to her discretionary portfolio with the firm.background Ms G contacted us in July 2015 to complain about Redmayne- Bentley. She said it had twice transferred her funds incorrectly, that it had forwarded a d... (5 pages)View decision -
Decision Reference DRN2684294
30 Nov 2015 Bank of Ireland (UK) Plc Not upheldBanking and creditMr R complains about the handling by Bank of Ireland (UK) Plc (trading as Post Office Limited) of his complaint.backgroundMr R has a Post Office credit card to use on his infrequent trips abroad. He had previously set up a direct debit with his third party bank to pa... (2 pages)View decision -
Decision Reference DRN0879902
30 Nov 2015 Lloyds Bank General Insurance Limited Not upheldInsurance (excluding PPI)Miss H has complained about the settlement Lloyds Bank General Insurance Limited made to her following a claim to it and previous complaint to ourselves.background Miss H owns a property that she lets out. There was storm damage at the property and Miss H made a claim ... (3 pages)View decision -
Decision Reference DRN8767802
30 Nov 2015 Fundsmith LLP UpheldInvestment and pensionsMr G has complained about a delay in transferring his Individual Savings Account (ISA) from Fundsmith LLP to another ISA manager, which I will call B. Also, Mr G complains that he was provided with incorrect information during the transfer process and as a result, he h... (2 pages)View decision -
Decision Reference DRN5385948
30 Nov 2015 HSBC Bank plc Not upheldInvestment and pensionsMr H has said that the contributions to his self-invested personal pension (SIPP) were wrongly set up by HSBC Bank plc. He has said that, as a result, he has been overcharged by way of commission.backgroundIn July 2011 Mr H met with an adviser to discuss starting a fu... (3 pages)View decision -
Decision Reference DRN1842811
30 Nov 2015 HSBC Bank plc Not upheldBanking and creditMr S complains about the fact that HSBC Bank Plc (HSBC) withdrew his overdraft facility. He also complains about its subsequent poor handling of his account and the decision to register a default on his credit file. backgroundMr S had a current account with HSBC with... (2 pages)View decision
