We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN9803057
30 Nov 2015 Nationwide Building Society Not upheldBanking and creditMr B complains that Nationwide Building Society hasn’t been able to find two old accounts. He’s also unhappy with the time Nationwide has taken to deal with this. He’d like the balance plus interest on the accounts paid to him.our initial conclusionsOur adjudicator didn’t... (2 pages)View decision -
Decision Reference DRN4055030
30 Nov 2015 Clydesdale Financial Services Limited Not upheldBanking and creditMr A complains that the timeshare memberships that he financed with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) were mis-sold to him. He also says that he couldn’t afford to repay the loans he took. backgroundBetween 2007 and 2011 Mr A ... (3 pages)View decision -
Decision Reference DRN7203847
30 Nov 2015 Barclays Bank Plc UpheldBanking and creditMiss C feels that Barclays Bank Plc (Barclays) hasn’t treated her fairly about a breach of her confidentiality.backgroundMiss C had a joint account with her father which contained a significant amount of money. Sadly her father passed away and some of her relatives w... (2 pages)View decision -
Decision Reference DRN9397133
30 Nov 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs L complain about the handling of a claim made under their home insurance policy by Liverpool Victoria Insurance Company Limited (“LV”). our initial conclusionsOur adjudicator didn’t uphold the complaint. He thought LV’s payment of £75 compensation was appropriate. m... (2 pages)View decision -
Decision Reference DRN7676866
30 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMrs T says Lloyds Bank Plc took £800 from her current account, without any discussion, leaving her overdrawn and without money she needed for living expenses. backgroundMrs T says she paid £800 cash into her current account, and then asked the branch to transfer £800... (2 pages)View decision -
Decision Reference DRN6716552
30 Nov 2015 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestment and pensionsMrs E complains about the advice she received from Sun Life Assurance Company of Canada (U.K.) Limited to take out a Capital Builder plan which she believes was unsuitable because a ten year extendable term policy should have been recommended instead of a 20 year term a... (2 pages)View decision -
Decision Reference DRN0428805
30 Nov 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs R’s unhappy that Liverpool Victoria Insurance Company Limited (LV) didn’t renew her car insurance because the premium payment didn’t go through. And then charged her more than the renewal quote when she called to buy a new policy.background I’ve set out the circumstan... (3 pages)View decision -
Decision Reference DRN5866935
30 Nov 2015 Lookers Motor Group Limited UpheldInsurance (excluding PPI)Mrs B says Lookers Motor Group Limited mis-sold her a Guaranteed Asset Protection (GAP) policy.backgroundLookers sold Mrs B a car for her daughter and arranged a loan to pay for it. At the same time it sold her a GAP policy. Mrs B doesn’t think Lookers should have so... (2 pages)View decision -
Decision Reference DRN8789158
30 Nov 2015 Legal & General Assurance Society Limited Not upheldInsurance (excluding PPI)Mr M is complaining about Legal & General Assurance Society Limited because it declined to pay a claim on his critical illness insurance policy.backgroundMr M joined a critical illness scheme offered through his employer in 2009. In 2014, he had a health check and s... (2 pages)View decision -
Decision Reference DRN4688922
30 Nov 2015 Stirling House Financial Services Limited Not upheldInvestment and pensionsMs K complains that Stirling House Financial Services Limited (Stirling) gave her unsuitable advice in 2010 when it advised her to transfer her pension fund to another provider. She thinks the level of fees she was charged to transfer and to increase her regular contr... (3 pages)View decision
