We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN6567594
10 Mar 2016 Clydesdale Bank Plc UpheldBanking and creditMr and Mrs M are business partners. They complain that Clydesdale Bank Plc mis-sold them a fixed rate loan and it hasn’t offered to pay enough compensation. backgroundThe circumstances leading to this complaint were set out in my provisional decision dated 25 January 2... (8 pages)View decision -
Decision Reference DRN5219058
10 Mar 2016 Mansion Park Limited UpheldPayment protection insurance (PPI)Mrs D complains that she and her late husband Mr D were mis-sold payment protection insurance (“PPI”) by Mansion Park Limited with a loan. Mrs D is the executor of the estate of her late husband, Mr D. Mr D2 is Mr D’s son and is also an executor. backgroundMr an... (2 pages)View decision -
Decision Reference DRN3251652
10 Mar 2016 Nationwide Building Society UpheldBanking and creditMrs H complains that Nationwide Building Society allowed her husband to withdraw all the money from a joint account after she had asked for the account to be frozen. She wants half of the money withdrawn.our initial conclusionsOur adjudicator didn’t uphold the complaint. ... (2 pages)View decision -
Decision Reference DRN7678223
10 Mar 2016 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about repairs to his car following a claim against his motor insurance policywith Admiral Insurance Company Limited. He also complains about Admiral’s handling of hisclaim.backgroundMr G made a claim against his motor insurance policy following an accid... (4 pages)View decision -
Decision Reference DRN7816412
10 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr W complains that U K Insurance Limited (“UKI”) dealt poorly with a claim he made under his motor insurance policy, and has offered insufficient compensation for this.backgroundIn July 2014, Mr W’s sports car was broken into, and its two front seats were stolen. Afte... (2 pages)View decision -
Decision Reference DRN0242210
10 Mar 2016 MBNA Limited Not upheldBanking and creditMr P complains that MBNA Limited charge him a late payment fee even though he makes his credit card payment ahead of the due date.backgroundMr P first complained to MBNA about the late payment fees in 2014. MBNA explained how long payments take to credit his account... (2 pages)View decision -
Decision Reference DRN9282343
10 Mar 2016 Barclays Bank Plc UpheldBanking and creditMr and Mrs D complain that Barclays Bank Plc trading as First Plus (“First Plus”) recently increased their monthly payments to cover the extra interest owed due to a change to the payment date. They want to pay the original monthly sum and get compensation.backgroundMr ... (3 pages)View decision -
Decision Reference DRN2360876
10 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr H complains that Bank of Scotland plc (trading as Halifax) unfairly applied an early repayment charge (ERC). He could have avoided some of the charge if it had given him correct information. He asks that it refunds some or all of the ERC.background Mr H contacte... (2 pages)View decision -
Decision Reference DRN7347580
10 Mar 2016 St. James's Place Wealth Management Plc Not upheldInvestment and pensionsMr H and Mr R complain about the delay setting up a self-invested personal pension (“SIPP”). The SIPP was needed to buy a commercial property. They say St. James’s Place Wealth Management Plc (“SJP”) is responsible for their losses including VAT payable on the purchas... (4 pages)View decision -
Decision Reference DRN1961280
10 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs W complain that Bank of Scotland plc (BoS) mis-sold them payment protection insurance (“PPI”) when they took out a loan.backgroundMr and Mrs W took out a loan for home improvements in 1999. Regular premium PPI was applied to the loan at the same time. The... (2 pages)View decision
