We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN7932136
6 Jan 2016 Union Investment Management Limited UpheldInvestment and pensionsMr R complains about the contracts for differences (CFD) account he held with Union Investment Management Limited (UIM). He considers UIM misled him about the amount of risk involved and he doesn’t think the investment was suitable for him.backgroundIn December 2012, U... (4 pages)View decision -
Decision Reference DRN9202543
6 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr L complains about how Bank of Scotland plc (HBOS) promoted and dealt with his application for a credit card.backgroundMr L was sent a letter advertising a credit card with HBOS. He says he applied for this card in early September 2014 by phoning the bank. Howe... (3 pages)View decision -
Decision Reference DRN0016203
6 Jan 2016 FirstRand Bank Limited UpheldBanking and creditMr M complains that FirstRand Bank Limited (trading as Motonovo) wrongly claimed excess mileage charges from him after he ended his hire-purchase agreement. He also complains that Motonovo wrongly took an instalment payment after the agreement had ended.backgroundMr M took... (3 pages)View decision -
Decision Reference DRN6980104
6 Jan 2016 AXA PPP Healthcare Limited Not upheldInsurance (excluding PPI)Mr C has complained about the way AXA PPP Healthcare Limited initially handled his claims and then his complaint under his private medical insurance policy.background Mr C made a claim for an eye condition, which AXA refused in July 2013 on the basis it thought his ... (2 pages)View decision -
Decision Reference DRN9078324
6 Jan 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S has complained that Admiral Insurance Company Limited didn’t tell him it had cancelled his motor insurance policy. He was later involved in an accident and found out that he wasn’t insured after he reported the accident to Admiral.backgroundMr S bought his pol... (3 pages)View decision -
Decision Reference DRN1663273
6 Jan 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr and Mrs D have complained about the way Royal & Sun Alliance Insurance Plc dealt with a claim Mr D made under his motor insurance policy. backgroundMr and Mrs D were on holiday for five weeks touring New Zealand when unfortunately their home was broken into ... (2 pages)View decision -
Decision Reference DRN8885748
6 Jan 2016 UK Insurance Limited Not upheldPayment protection insurance (PPI)Mr G complains that UK Insurance Limited (“UKI”) delayed paying a claim he made on a payment protection insurance (PPI) policy – and as a result he says he suffered significant financial difficulties.backgroundMr G became unemployed and made a claim on his PPI polic... (2 pages)View decision -
Decision Reference DRN8121333
6 Jan 2016 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs G say that Nationwide Building Society trading as Cheshire Building Society (CBS) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundDuring a meeting in 1993 Mr and Mrs G took out a mortgage with CBS and at the same time were sold ... (2 pages)View decision -
Decision Reference DRN0721597
6 Jan 2016 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mrs P complains that British Gas Insurance Limited didn’t replace her water heater under her home care insurance.backgroundMrs P’s water heater passed its annual service checks by British Gas. But a few days later she noticed a leak from the water heater. British Ga... (2 pages)View decision -
Decision Reference DRN4764222
6 Jan 2016 Youth Enterprise Cic Not upheldBanking and creditMr M complains that Youth Enterprise Cic gave him incorrect information about a loan when it acted as his credit broker.background I set out the background to Mr M’s complaint in my provisional decision. In it I said that I thought it more likely than not that Mr ... (2 pages)View decision
