Ombudsman decisions

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• Decision Reference DRN8816313

  30 Nov 2015 AXA Insurance UK Plc Not upheld

  Insurance (excluding PPI)
  Mr J complains about the renewal of his home insurance policy which is underwritten by AXA Insurance UK Plc.backgroundWhen Mr J received his home insurance renewal quotation in February 2015, he noticed that his ‘No Claims Discount’ (NCD) had been incorrectly stated o... (2 pages)
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• Decision Reference DRN4196804

  30 Nov 2015 Think Money Limited Upheld

  Banking and credit
  Miss T complains that due to system error at Think Money Limited she was unable to access her money. This ruined a planned day out with her son.backgroundOn 17 June 2015, a payment was due to be made into Miss T’s account. Due to a system error this payment was d... (2 pages)
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• Decision Reference DRN3175261

  30 Nov 2015 Advantage Finance Ltd Not upheld

  Banking and credit
  Mrs A complains about a fault on her vehicle which was financed by Advantage Finance Ltd. She would like Advantage to cover the full cost of the repair.backgroundIn June 2014, Mrs W entered into a hire purchase agreement with Advantage Finance in order to acquire a car.... (2 pages)
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• Decision Reference DRN1080750

  30 Nov 2015 Bank of Scotland Plc Not upheld

  Insurance (excluding PPI)
  Mr S is unhappy with the buildings and contents insurance Bank of Scotland plc (the Bank)sold him with his mortgage. This is because it didn’t include Legal Expenses cover.background I’ve set out the background and circumstances of this complaint and my initial think... (4 pages)
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• Decision Reference DRN9457433

  30 Nov 2015 Steven Eagell Limited Not upheld

  Banking and credit
  Mr S complains that Steven Eagell Limited (the business) charged him fees it said it wouldn’t and did not respond to his complaint in a timely way. backgroundMr S visited the business and signed a hire purchase agreement in September 2014 to buy a car. He says he ... (2 pages)
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• Decision Reference DRN9678961

  30 Nov 2015 Barclays Bank Plc Upheld

  Banking and credit
  Mr E, on behalf of Mrs E, complains about the way Barclays Bank Plc has handled the situation over a dormant bank account. Mr E says it’s been handled very poorly and it has been a very distressing time. Mr E wants to be adequately compensated for the effect the wh... (2 pages)
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• Decision Reference DRN7514142

  30 Nov 2015 Volkswagen Financial Services (UK) Limited Upheld

  Banking and credit
  Mr W complains that Volkswagen Financial Services (UK) Limited (trading as Audi Finance) supplied a faulty car and the cost of the car was mis-represented when he took out finance for a replacement. backgroundIn 2014 Mr W had problems with a car he acquired with a hir... (2 pages)
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• Decision Reference DRN6953697

  30 Nov 2015 Barclays Bank Plc Upheld

  Banking and credit
  Mr and Mrs H complain that Barclays Bank PLC have decided to close their accounts because they live overseas and do not hold the new required minimum amount of funds.background Mr and Mrs H received letters from Barclays dated 1 July 2015 saying that it had take... (3 pages)
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• Decision Reference DRN6837424

  30 Nov 2015 Covea Insurance plc Not upheld

  Insurance (excluding PPI)
  Mrs D has complained that Covea Insurance plc has unfairly declined her claim for damage caused to her property by a previous tenant.backgroundMrs D owns a property which she lets to tenants. She had some issues with the last tenants to use her property – they kept ... (2 pages)
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• Decision Reference DRN6781438

  30 Nov 2015 BISL Limited Not upheld

  Insurance (excluding PPI)
  Mr T and Miss C complain that BISL Limited treated them unfairly when dealing with their complaint. They think some of its staff tried to prevent them from escalating the complaint to this service. backgroundIn April 2014, Mr T and Miss C took out home insurance ... (2 pages)
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