We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN9255403
10 Mar 2016 MBNA Limited Not upheldBanking and creditMr D has complained MBNA Limited didn’t tell him they were increasing interest rates on his credit card account.A claims management company is representing Mr D.backgroundMr D has a credit card account with MBNA. He says he didn’t know MBNA increased the interest rates... (1 page)View decision -
Decision Reference DRN1181058
10 Mar 2016 First Call Leasing Ltd UpheldBanking and creditMr B complains that First Call Leasing Ltd hasn’t refunded a fee it took after he withdrew from a leasing agreement.background Mr B says he entered into a car leasing contract in January 2015. FCL agreed the car would be available when Mr B’s then existing car contr... (3 pages)View decision -
Decision Reference DRN4372661
10 Mar 2016 Adam & Company Plc Not upheldBanking and creditMrs S complains that Adam & Company Plc (“Adam & Company”) did not take sufficient care when it provided a loan against her family home.She feels that this has left her vulnerable and in a difficult position financially.backgroundIn 2005 Mrs S was concerned ... (2 pages)View decision -
Decision Reference DRN1616054
10 Mar 2016 Connells Limited UpheldBanking and creditThis complaint’s about an unsuccessful mortgage application Connells Limited submitted to a lender on behalf of Mr and Mrs G. backgroundThe application should never have been made, because there was never any prospect of it being accepted. Connells admitted this and ha... (1 page)View decision -
Decision Reference DRN0062250
10 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr C complains about a mattress he bought with his Lloyds Bank PLC (Lloyds) credit card. He said the benefits of the mattress were misrepresented to him and it was not fit for purpose. backgroundMr C bought a mattress for £1,190. He said he was led to believe it was a... (2 pages)View decision -
Decision Reference DRN1979426
10 Mar 2016 Capital One (Europe) plc Not upheldBanking and creditMiss A complains about laser hair removal treatment that she paid for using her Capital One (Europe) plc (Capital One) credit card. backgroundIn October 2013, Miss A paid for a course of laser hair removal treatment. She was unhappy with the treatment provided. She sai... (3 pages)View decision -
Decision Reference DRN1357393
10 Mar 2016 Barclays Bank Plc Not upheldInvestment and pensionsMr T complains because Barclays Bank Plc did not arrange for transfer of his cash ISA quickly enough he has suffered financial loss.backgroundBarclays didn’t uphold the complaint. It said it expected the transfer of a cash ISA to take between one and two weeks. Bu... (2 pages)View decision -
Decision Reference DRN9599658
10 Mar 2016 National Westminster Bank Plc Not upheldInvestment and pensionsMr and Mrs R have complained about advice they received from National Westminster Bank Plc (NatWest) in 2010 to invest £30,000 in a Fixed Term Deposit Account.They are represented by a claims management company (CMC) which has said that: as inexperienced investors, Mr ... (11 pages)View decision -
Decision Reference DRN0056838
10 Mar 2016 Bank of Scotland Plc Not upheldInvestment and pensionsMr K complains Bank of Scotland plc mis-sold him a decreasing term assurance plan (DTA) as he never agreed to take this out. He thought he was getting a home and contents insurance policy. And he didn’t need the plan as he had existing life cover and employment ben... (3 pages)View decision -
Decision Reference DRN8871483
10 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mrs K complains that U K Insurance Limited (“UKI”) won’t pay under her home contents insurance policy to fix the locks on her door.backgroundMrs K said she’d accidentally damaged the locks on her front door, but UKI wouldn’t pay for the repairs. She wanted UKI to pay ... (2 pages)View decision
