We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN5790618
6 Jan 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr C and Miss S complain that Barclays Bank Plc (trading as Woolwich) mis-sold a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a MPPI policy bought by Mr C and Miss S in 2002 when they took out a mortgage. This mortgage was re... (2 pages)View decision -
Decision Reference DRN9239830
6 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr S complains that Bank of Scotland plc (BoS) mis-sold him payment protection insurance (“PPI”) when he took out a loan.backgroundMr S took out a loan to purchase a car in 1993. Regular premium PPI was applied to the loan at the same time. The policy covered the l... (2 pages)View decision -
Decision Reference DRN5594894
6 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs L complain that National Westminster Bank Plc (NatWest) mis-sold them a mortgage payment protection insurance (MPPI) policy with their mortgage.backgroundIn 2007 Mr and Mrs L applied for a mortgage with NatWest. At the same time they were sold a joint MPPI... (3 pages)View decision -
Decision Reference DRN8341979
6 Jan 2016 The Mortgage Works (UK) Plc Not upheldBanking and creditMr and Mrs O have complained that The Mortgage Works (UK) Plc (TMW) has refused to credit their mortgage account with a cheque they provided to pay off their mortgage in full. Mr O has conducted the complaint throughout.backgroundMr and Mrs O have a mortgage with TMW. ... (5 pages)View decision -
Decision Reference DRN4366004
6 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy taken out with a loan. Mr and Mrs B say Nationwide Building Society (Nationwide) mis-sold them this policy. backgroundI issued the attached provisional decision in November 2015, setting o... (3 pages)View decision -
Decision Reference DRN6190294
6 Jan 2016 Nationwide Building Society Not upheldBanking and creditMr B complains that Nationwide Building Society (“Nationwide”) hasn’t refunded him £2, 995.52 and hasn’t explained why his account decreased by this amount.backgroundMr B opened an account with Nationwide in 1994. He had a passbook for the account. In or around the end... (2 pages)View decision -
Decision Reference DRN8177335
6 Jan 2016 AXA PPP Healthcare Limited UpheldInsurance (excluding PPI)Mrs M is unhappy that AXA PPP Healthcare Limited (“AXA”) has declined to cover the cost of her claim for a laser iridotomy, made against her private medical insurance policy. She is represented by her husband, Mr M.backgroundMrs M was referred to a consultant due t... (2 pages)View decision -
Decision Reference DRN6468920
6 Jan 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr M has complained that Barclays Bank Plc mis-sold a single premium payment protection insurance policy (PPI). backgroundThe background to the complaint was set out in my provisional decision dated 27 November 2015. A copy of this is attached and forms part of my final ... (4 pages)View decision -
Decision Reference DRN0086227
6 Jan 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr A complains that he was mis-sold a payment protection insurance (PPI) policy by National Westminster Bank Plc (‘NatWest’).backgroundMr A complained that he was mis-sold PPI with four loans – taken out in October 1986, April 1987, October 1987 and February 1992.NatWes... (3 pages)View decision -
Decision Reference DRN6499270
6 Jan 2016 Nationwide Building Society Not upheldBanking and creditMr S complains because Nationwide Building Society refuses to refund money that went to the wrong account.backgroundI set out the background to Mr S’s complaint in my provisional decision. In it I said I didn’t think it was fair and reasonable to ask Nationwide to ta... (2 pages)View decision
