We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN0665006
6 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B has complained that The Royal Bank of Scotland Plc (RBS) mis-sold him a Royalties Gold packaged bank account in 2003. He paid a monthly fee for the account which offered several benefits in return.backgroundOne of our adjudicators looked into Mr B’s complaint an... (2 pages)View decision -
Decision Reference DRN5338420
6 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMs N complains that her Barclays Bank Plc (“Barclays”) credit card arrived late, causing her financial loss and distress.our initial conclusionsOur adjudicator considered the complaint but decided Barclays had already paid Ms N fair and reasonable compensation.my final decisi... (2 pages)View decision -
Decision Reference DRN0361785
6 Jan 2016 Barclays Bank Plc Not upheldInvestment and pensionsMr B complains that Barclays Bank Plc (“Barclays”) allowed him to continue his mortgage with no repayment vehicle in place for the majority of his mortgage term. Barclays is now requesting that the mortgage debt is repaid. To settle this dispute Mr B has asked Barc... (2 pages)View decision -
Decision Reference DRN2326816
6 Jan 2016 MoneyGram International Limited Not upheldBanking and creditMr T and Mrs H complain that MoneyGram International Limited paid out their money to an unknown third party.backgroundMr T and Mrs H were abroad and made two transfers of money through MoneyGram for Mr T to collect when he arrived in the United Kingdom. Mr T says t... (1 page)View decision -
Decision Reference DRN9155249
6 Jan 2016 National Westminster Bank Plc UpheldBanking and creditMr K is unhappy that National Westminster Bank Plc (“NatWest”) didn’t pay a direct debit. Mr K has complained also about the way NatWest handled his complaint. background Our adjudicator upheld this complaint in part. NatWest provided evidence to show that when Mr K... (2 pages)View decision -
Decision Reference DRN9102276
6 Jan 2016 PayPal Sarl & Cie, SCA UpheldBanking and creditMrs B complains that PayPal Sarl & Cie, SCA is holding her liable for a debit balance showing in error on her account. She also says that PayPal did not provide assistance to her in bringing a buyer complaint about a faulty laptop.background Mrs B has an accoun... (2 pages)View decision -
Decision Reference DRN0925441
6 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr C complains about the way Moneybarn No. 1 Limited, trading as Moneybarn, handled the arrears on his account. He also said that it told him that if he voluntarily surrendered his car to it, there would be no fees to pay and that it would clear the account balance... (3 pages)View decision -
Decision Reference DRN2654235
6 Jan 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs C complain that UK Insurance Limited (UKI) has unfairly refused to pay a claim for items of jewellery that were stolen from their home.backgroundI issued a provisional decision on this complaint in October. In that I said, in summary, that I thought UKI cou... (2 pages)View decision -
Decision Reference DRN3539216
6 Jan 2016 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Miss P had a motor insurance policy with Southern Rock Insurance Company. She says it caused another insurer to refuse to pay for the damage to her car and a personal injury claim. She’s also unhappy Southern Rock voided the policy and didn’t return the premiums. b... (2 pages)View decision -
Decision Reference DRN9526454
6 Jan 2016 ACF Car Finance Limited UpheldPayment protection insurance (PPI)Mr S says ACF Car Finance Limited (ACF) mis-sold him a payment protection insurance (PPI) policy with a loan.backgroundIn 2007, Mr S took out a loan through ACF to buy a car. ACF also advised him to buy PPI and two other insurance products. Mr S borrowed extra to pay ... (3 pages)View decision
