We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN5217592
10 Mar 2016 Barclays Insurance Services Company Limited Not upheldInvestment and pensionsMr F has complained about a whole of life plan recommended by Barclays Insurance Services Company Limited in 1990. He’s said he wasn’t made sufficiently aware at the time of th e advice that the premium would need to increase in the future to maintain the plan benefi... (3 pages)View decision -
Decision Reference DRN5364655
10 Mar 2016 Aldermore Bank Plc Not upheldBanking and creditMr T complains through his broker that Aldermore Bank plc would not lend him money although he fitted its lending criteria.backgroundMr T was involved in a divorce and had to provide a matrimonial settlement via a re- mortgage by the end of October 2015. Mr T submitte... (2 pages)View decision -
Decision Reference DRN4975048
10 Mar 2016 Active Securities Limited UpheldBanking and creditMr S complains that Active Securities Limited trading as 24/7 Moneybox (Moneybox) wrongly lent him money he couldn’t afford to pay back. He said that the business didn’t carry out proper affordability checks and allowed him to continue borrowing when he was in financial... (2 pages)View decision -
Decision Reference DRN3870766
10 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr T brings this complaint on behalf of his late wife’s estate. He complains that U K Insurance Limited (‘UKI’) turned down his claim for death benefit under the ‘personal accident’ section of her travel insurance policy. backgroundThis is a very sad case. Mr T’s wi... (3 pages)View decision -
Decision Reference DRN6662709
10 Mar 2016 ACE European Group Limited Not upheldInsurance (excluding PPI)Mr T brings this complaint on behalf of his late wife’s estate. He complains that ACE European Group Limited (‘ACE European’) has unfairly turned down his claim for accidental death benefit.backgroundThis is a very sad case. Mr T’s wife died in very tragic circumstan... (3 pages)View decision -
Decision Reference DRN0388676
10 Mar 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr A complains that Allianz Insurance Plc wouldn’t cover his mobile phone when he tried to transfer the phone’s insurance to be in his name. He thinks the policy was mis-sold. For simplicity I’ll refer to Allianz’s agent who sold the insurance as Allianz.backgroundM... (2 pages)View decision -
Decision Reference DRN1987778
10 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr B has complained about a packaged bank account sold to him by Bank of Scotland plc trading as Halifax (“Halifax”).Mr B has used a claims management company (CMC) to bring his complaint to us. backgroundHalifax says Mr B opened a free account with it in 2009. H... (3 pages)View decision -
Decision Reference DRN2848185
10 Mar 2016 IG Markets Limited Not upheldInvestment and pensionsMr B complains about IG Markets Limited’s decision to close some of the positions on his account. backgroundIn January 2014, IG wrote to Mr B to explain that his account now had a ‘liquidation level’. This was set at -£30,000. IG explained to Mr B that if the mar... (3 pages)View decision -
Decision Reference DRN3320629
10 Mar 2016 Amigo Loans Ltd UpheldBanking and creditMiss B complains that Amigo Loans Ltd gave information about her and her loan with it to a family member of her ex-partner. She says this has caused her significant upset and inconvenience.background Miss B has a loan with Amigo. In 2014, she found out that a fam... (2 pages)View decision -
Decision Reference DRN3560020
10 Mar 2016 Casheuronet UK LLC UpheldBanking and creditMr F complains that Casheuronet UK LLC trading as Quick Quid wrongly lent him money he couldn’t afford to pay back.backgroundMr F took out a number of payday loans with Quick Quid. He said that the business didn’t carry out proper affordability checks and allowed him... (2 pages)View decision
