We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN9211328
30 Nov 2015 HSBC Bank plc Not upheldBanking and creditMr M complains HSBC Bank plc failed to update his credit record after he had been discharged from bankruptcy. And it has now offered inadequate compensation.backgroundMr M had a credit card account with the bank.Mr M was declared bankrupt in 2009. In 2010, his bank... (2 pages)View decision -
Decision Reference DRN3305956
30 Nov 2015 The Co-operative Bank Plc Not upheldBanking and creditMr M complains The Co-operative Bank p.l.c. failed to update his credit record after he had been discharged from bankruptcy. He also complains about the way the bank handled his complaint.backgroundMr M had credit card accounts with the bank.Mr M was declared bankru... (2 pages)View decision -
Decision Reference DRN1878637
30 Nov 2015 TSB Bank plc Not upheldBanking and creditMs H complains on behalf of her mother Mrs B. She says that TSB Bank plc sold Mrs B a personal loan without first checking that she could afford the repayments. backgroundMrs B had a number of outstanding debts. She says the bank contacted her and she consolidated a... (2 pages)View decision -
Decision Reference DRN5048849
30 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMiss S complains that Barclays Bank PLC will not refund bank charges and provide compensation for poor service.backgroundMiss S received a refund of bank charges in October 2014. But since then further significant charges have been applied to her account. She wants al... (2 pages)View decision -
Decision Reference DRN3375787
30 Nov 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMiss J complains that The Royal Bank of Scotland Plc will not refund a payment from her business account she says she did not make.backgroundThe adjudicator did not recommend that the complaint should be upheld. She said that:- The payment for £180 to a retailer was m... (1 page)View decision -
Decision Reference DRN8263287
30 Nov 2015 Bank of Scotland Plc Not upheldBanking and creditMs M complains that Bank of Scotland plc (trading as Halifax) has increased the interest rate on her credit card account.backgroundHalifax gave Ms M notice that it intended to increase the interest rate from 18.95 to 23.95 per cent per annum. It had reviewed her a... (1 page)View decision -
Decision Reference DRN1476064
30 Nov 2015 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Ms R complains Ageas Insurance Limited (Ageas) unfairly cancelled her insurance.backgroundIn 2010 Ms R took out household insurance through a broker. It was renewed a number of times. In 2014 she made a claim but Ageas refused to pay it. It cancelled her policy back... (3 pages)View decision -
Decision Reference DRN7790605
30 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr F complains that Barclays Bank PLC would not give him the money in his account when it was closed.background Mr F received two payments to his account for £856 and £237.75. He believed that he had been employed to receive such payments and send them on to a third ... (1 page)View decision -
Decision Reference DRN6719397
30 Nov 2015 National Westminster Bank Plc UpheldBanking and creditDr and Mrs P complain that National Westminster Bank Plc (‘NatWest’)-took money out of the wrong account despite Dr and Mrs P’s instructions;-refunded insurance payments without adding interest;- sent correspondence to them that was inappropriately addressed;-passed thei... (3 pages)View decision -
Decision Reference DRN1968043
30 Nov 2015 HSBC Bank plc Not upheldBanking and creditA, a limited company, through its directors Ms W and Mr P, complains about the service it received from HSBC Bank plc.backgroundA tried to open a business account on 12 April 2015. But due to a number of errors it took until 20 June 2015 for its directors to be able... (2 pages)View decision
