We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN8356225
6 Jan 2016 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)This complaint arises from the alleged maladministration of a motor insurance claim by Liverpool Victoria Insurance Company Limited (‘LV’). Mr and Mrs V are seeking compensation of £1,000 for distress, injury and inconvenience. backgroundLV accepts that it could have han... (3 pages)View decision -
Decision Reference DRN1203525
6 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr E complains that Barclays Bank Plc failed to carry out his instructions to transfer money from two Individual Savings Accounts (“ISAs”). This caused him to miss out on an opportunity to invest the money elsewhere.backgroundMr E had two ISAs with Barclays. In December ... (4 pages)View decision -
Decision Reference DRN2260291
6 Jan 2016 AIB Group (UK) Plc Not upheldPayment protection insurance (PPI)Ms D says AIB Group (UK) Plc (AIB) mis-sold her mortgage payment protection insurance (MPPI). backgroundIn 2007 Ms D arranged a new mortgage with AIB. Ms D increased her borrowing so that she could repay her existing mortgage and consolidate three other loans that ... (3 pages)View decision -
Decision Reference DRN5177557
6 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMr A complains that private customer information was left outside a branch of Lloyds Bank plc in breach of data protection regulations.backgroundWhen Mr A complained to Lloyds, the bank said it had robust procedures for managing and safeguarding personal information. But... (1 page)View decision -
Decision Reference DRN0348857
6 Jan 2016 Great Lakes Reinsurance (UK) SE UpheldInsurance (excluding PPI)Mr W says Great Lakes Reinsurance (UK) SE unfairly declined a claim he made on his travel insurance policy.backgroundMr W was on holiday in Africa when he was robbed by two men. They took his camera, phone, driving licence and cash. He reported the theft, but the po... (2 pages)View decision -
Decision Reference DRN5785748
6 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditMr W complains that National Westminster Bank plc will not refund disputed card transactions on his account.backgroundMr W has a current account with NatWest. He noticed a large number of transactions on his statement which he did not recognise. These had been made ... (2 pages)View decision -
Decision Reference DRN9953676
6 Jan 2016 The Co-operative Bank Plc Not upheldBanking and creditMr D complains that The Co-operative Bank Plc discriminated against him because of his age.background Mr D has an interest only mortgage with The Co-op. He wanted to extend the term for five years so that he could use capital earmarked for its repayment to contribute... (3 pages)View decision -
Decision Reference DRN7130358
6 Jan 2016 Santander UK Plc UpheldBanking and creditMr D complains that Santander UK Plc didn’t do enough to return money that was paid in to the wrong account. backgroundMr D was due to receive a payment of over £4,000 from the Department of Work and Pensions (“the DWP”) on or about 5 August 2015. Mr D realised that ... (2 pages)View decision -
Decision Reference DRN3402259
6 Jan 2016 WorldPay (UK) Limited Not upheldBanking and creditMr D brings this complaint on behalf of N, a limited company. Mr D complains that WorldPay (UK) Limited has wrongly charged N for data standards non-compliance. backgroundN has an account with WorldPay, to enable it to take payments by plastic card. Mr D says that... (2 pages)View decision -
Decision Reference DRN9260249
6 Jan 2016 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr L complains that Ageas Insurance Limited (Ageas) won’t meet his claim for waterdamage after the void under his house and a storage area were flooded.background I issued a provisional decision on this complaint in December 2015, and a copy is attached.I was minded to ... (4 pages)View decision
