We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN0114063
10 Mar 2016 National Westminster Bank Plc Not upheldBanking and creditMr H complains that National Westminster Bank Plc: mis-sold him a charge card unreasonably declined his mortgage application backgroundMr H has used the NatWest charge card since taking it in the 1980s, with the balance being repaid in full each month from his... (4 pages)View decision -
Decision Reference DRN6569458
10 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr G complains about unfair and unacceptable conduct of his banking facilities by Lloyds Bank PLC.backgroundMr G is unhappy that Lloyds transferred his accounts to its recoveries section after he missed payments, and that the manager told him he would be better off. He ... (2 pages)View decision -
Decision Reference DRN0941138
10 Mar 2016 Casheuronet UK LLC Not upheldBanking and creditMr W complains that Casheuronet UK LLC trading as Quick Quid didn’t properly consider his financial circumstances and lent him money that he couldn’t afford to pay back.backgroundMr W explains that he took out a number of payday loans with Quick Quid. He says that he ... (2 pages)View decision -
Decision Reference DRN5068595
10 Mar 2016 Moneybarn Vehicle Finance Ltd Not upheldBanking and creditMr C complains that a car he acquired with the assistance of finance from Moneybarn Vehicle Finance Ltd isn’t of satisfactory quality and he wants to reject it.background Mr C bought a used car in January 2015. It was four years old and had travelled around 92,000 ... (2 pages)View decision -
Decision Reference DRN2813165
10 Mar 2016 Stagemount Limited UpheldBanking and creditMr D complains that Stagemount Limited wrongly lent him money he couldn’t afford to pay back.backgroundMr D took out a number of payday loans with Stagemount. He said that the business didn’t carry out proper affordability checks or properly check his credit report. W... (2 pages)View decision -
Decision Reference DRN8522009
10 Mar 2016 Clydesdale Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs H complain that Clydesdale Bank PLC, trading as Yorkshire Bank, mis-sold a payment protection insurance (PPI) policy. The complaint is brought on their behalf by a claims management company.backgroundThis complaint is about a mortgage PPI policy taken out in ... (2 pages)View decision -
Decision Reference DRN8191199
10 Mar 2016 National Westminster Bank Plc Not upheldBanking and creditA complaint has been brought on behalf of “P” a limited company about the borrowing provided to it by National Westminster Bank Plc.backgroundNatWest provided P with a £10,000 overdraft facility and took a personal guarantee from its directors for £25,000. When P aske... (2 pages)View decision -
Decision Reference DRN7394294
10 Mar 2016 Legal & General Partnership Services Limited Not upheldBanking and creditThis complaint is about a mortgage arranged for Mr and Mrs D by an adviser connected with Legal & General Partnership Services Limited (“L&G”). Mr and Mrs D feel they weren’t given good advice. They’re particularly concerned about the suitability of the adviser’... (2 pages)View decision -
Decision Reference DRN7130665
10 Mar 2016 Wage Day Advance Limited Not upheldBanking and creditMr B complains that Wage Day Advance Limited (WDA) didn’t properly consider his financial circumstances and lent him money that he couldn’t afford to pay back.backgroundMr B explains that he took out a number of payday loans with WDA between June 2012 and November 201... (2 pages)View decision -
Decision Reference DRN7428927
10 Mar 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr S complains that Be Wiser Insurance Services Ltd recorded the wrong details about him when he took out motor insurance policies. It then dealt with his complaint badly. Mr S is represented by a friend, Mr W.backgroundMr S took out policies on two cars at diffe... (2 pages)View decision
