We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN1054265
30 Nov 2015 Stuart Binns & Associates UpheldInvestment and pensionsMr and Mrs F have complained that in 2006 Stuart Binns & Associates (SB & A) gave them unsuitable advice to invest in the Close Property Investment Portfolio fund (PIP).backgroundIn 2002 SB & A introduced to Mr and Mrs F the possibility that investing in a... (9 pages)View decision -
Decision Reference DRN5991408
30 Nov 2015 Tesco Personal Finance PLC Not upheldBanking and creditMrs B complains that Tesco Personal Finance PLC (“Tesco”) returned a cheque via her bank marked “no account found”. This shouldn’t have happened as Tesco has all of Mrs B’s details.backgroundMrs B has a Tesco credit card. She agreed a repayment plan in 2015. Mrs B sent ... (2 pages)View decision -
Decision Reference DRN7515739
30 Nov 2015 Barclays Bank Plc UpheldInsurance (excluding PPI)Mr S complains the compensation he’s been given by Barclays Bank Plc for a mis-sold card protection policy isn’t enough to compensate him.backgroundMr S complained Barclays mis-sold him a card protection policy. Barclays says it offered a refund of the premiums paid toge... (3 pages)View decision -
Decision Reference DRN2650559
30 Nov 2015 MBNA Limited Not upheldBanking and creditMr M complains that MBNA Limited sold a debt to a third party agency without informing him of the debt or that it would be selling it.backgroundIn 2013, Mr M informed all his creditors that he was in financial difficulties. Mr M says that he contacted MBNA and a... (2 pages)View decision -
Decision Reference DRN6046697
30 Nov 2015 Barclays Bank Plc Not upheldInvestment and pensionsMr G has complained he was given unsuitable advice to take out investments with Barclays Bank Plc. He wants to be compensated for the losses he suffered.backgroundIn 2004, Mr G had sold his property before moving abroad. He met with a Barclays’s adviser to discuss ... (3 pages)View decision -
Decision Reference DRN8570872
30 Nov 2015 Zurich Assurance Ltd Not upheldInvestment and pensionsThis complaint concerns Zurich Assurance Ltd’s (‘Zurich’) decision to decline a claim under the late Mr J’s term assurance policy. The complaint has been brought by the late Mr J’s parents, Mr and Mrs H.backgroundIn 2009, the late Mr J took out a level term assurance ... (3 pages)View decision -
Decision Reference DRN8307427
30 Nov 2015 The Royal Bank of Scotland Group Independent Financial Services Limited UpheldInvestment and pensionsMr W complains that The Royal Bank of Scotland Group Independent Financial Services Limited (RBS) didn’t take into account the valuable Guaranteed Growth Rates (GGR’s) his pension plans had when they advised him to transfer into a Self-Invested Personal Pension (SIPP) and sta... (5 pages)View decision -
Decision Reference DRN3053680
30 Nov 2015 Northamptonshire Credit Union Limited. Not upheldBanking and creditMs J complains that Northamptonshire Credit Union Limited wrongly refused to give her a loan. She also complains about changes made to its business policies and practices and the service she received following her complaint.backgroundIn August 2015, Ms J applied for a... (2 pages)View decision -
Decision Reference DRN8406786
30 Nov 2015 Sterling Financial Security Ltd UpheldBanking and creditMr and Mrs D complain about a debt management plan (“DMP”) they entered into with Sterling Financial Security Ltd trading as Best Solution (“Best Solution”). They say the plan wasn’t explained properly and that Best Solution didn’t administer the plan properly. In ar... (2 pages)View decision -
Decision Reference DRN5429697
30 Nov 2015 West Bromwich Building Society UpheldInvestment and pensionsMr and Mrs T, who are represented by a claims management company (CMC), complain that they were mis-sold an investment bond by West Bromwich Building Society.backgroundFollowing a meeting in December 2006, Mr and Mrs T were recommended to invest £150,000 into an investme... (3 pages)View decision
