We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN1875783
10 Mar 2016 Instant Cash Loans Limited Not upheldBanking and creditMr C complains that Instant Cash Loans Limited (ICL) didn’t properly consider his financial circumstances and lent him money that he couldn’t afford to pay back.backgroundMr C explains that he took out three loans with ICL between January 2014 and March 2014. He says t... (2 pages)View decision -
Decision Reference DRN5977259
10 Mar 2016 Black Horse Limited Not upheldBanking and creditMr H, represented by a family member, complains that Black Horse Limited repossessed the car he acquired via a hire purchase agreement (HPA) without providing a specific reason. He says he would like the car back and the issue resolved.backgroundMr H entered into a ... (2 pages)View decision -
Decision Reference DRN8825957
10 Mar 2016 Barclays Bank Plc Not upheldBanking and creditT, a limited company, complains that Barclays Bank PLC closed its bank account without giving the reason why.background The adjudicator did not recommend that the complaint be upheld. Barclays had given T the appropriate notice period before the account was closed. It... (1 page)View decision -
Decision Reference DRN8092595
10 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr M complains that his ability to make payments from his business account was removed by Bank of Scotland plc.backgroundBank of Scotland accepted that a letter it had sent to Mr M had not made clear that this would happen. When he called it said that the payees w... (2 pages)View decision -
Decision Reference DRN7861231
10 Mar 2016 Arval UK Limited UpheldBanking and creditMr B complains that Arval UK Limited (“AUL”) made an error in setting up the direct debit for his contract hire agreement repayments.backgroundMr B entered into a contract hire agreement for a car with AUL in September 2014. Under the agreement, Mr B agreed to make an... (3 pages)View decision -
Decision Reference DRN6434440
10 Mar 2016 Scottish Equitable Plc Not upheldInvestment and pensionsMr B complains that Scottish Equitable plc (trading as Aegon (“Aegon”)) reduced his transfer value and terminal bonus after he asked to transfer.backgroundMr B had a pension plan that was invested with Aegon in a with-profit fund. He transferred his plan to another pr... (3 pages)View decision -
Decision Reference DRN9780752
10 Mar 2016 Santander Consumer (UK) Plc Not upheldBanking and creditMiss B complains about a second hand car supplied to her under a conditional sale agreement with Santander Consumer (UK) plc, trading as Santander Consumer Finance, (“SCF”).backgroundMiss B complains about the quality of a second hand car supplied to her in late June 20... (3 pages)View decision -
Decision Reference DRN5743640
10 Mar 2016 NPA Insurance Limited UpheldInsurance (excluding PPI)Mr M has complained that NPA Insurance Limited cancelled his personal accident and sickness policy as a result of which he was unable to make a claim on the policy.backgroundThe background to this complaint, and my provisional findings, were set out in my provisional d... (4 pages)View decision -
Decision Reference DRN7304771
10 Mar 2016 AXA PPP Healthcare Limited Not upheldInsurance (excluding PPI)Mr B has complained about the decision of AXA PPP Healthcare Limited to decline to pay for a specialist consultation under his private medical insurance policy.backgroundMr B took out a policy with AXA in July 2014. He had previously been covered by AXA under a poli... (2 pages)View decision -
Decision Reference DRN1109039
9 Mar 2016 Premier Writers Ltd UpheldPayment protection insurance (PPI)Mr D complains Premier Writers Ltd (“Premier Writers”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr D applied for a loan through a finance company during a phone call in 2006. At the same time he took out a PPI policy to cover his repayments.... (6 pages)View decision
