We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN5429697
30 Nov 2015 West Bromwich Building Society UpheldInvestment and pensionsMr and Mrs T, who are represented by a claims management company (CMC), complain that they were mis-sold an investment bond by West Bromwich Building Society.backgroundFollowing a meeting in December 2006, Mr and Mrs T were recommended to invest £150,000 into an investme... (3 pages)View decision -
Decision Reference DRN7553098
30 Nov 2015 AXA PPP Healthcare Limited UpheldInsurance (excluding PPI)Mrs A has complained about AXA PPP Healthcare Limited’s decision to decline her claim for treatment of her frozen shoulder under her private medical insurance policy. AXA considers that Mrs A’s condition was pre-existing and therefore excluded from cover.backgroundThe back... (4 pages)View decision -
Decision Reference DRN9800595
30 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H has complained about his falling with-profit annuity income. He says this is because The Prudential Assurance Company Limited (Prudential) haven’t managed the with-profit fund effectively.backgroundIn 1995, Mr H set up two with-profit annuities with The Equitable Life... (3 pages)View decision -
Decision Reference DRN8398577
30 Nov 2015 Legal & General Assurance Society Limited Not upheldInvestment and pensionsRepresented by a claims management company (“CMC”), Mr and Mrs G complain about a whole of life policy sold to them by Legal & General Assurance Society Limited (“L&G”) in 1990.They say the policy was mis-sold as a term assurance would have been more suitable, ... (2 pages)View decision -
Decision Reference DRN7896828
30 Nov 2015 Chancery (UK) LLP Not upheldInvestment and pensionsA claims management company (CMC) represents Mr P. It says Mr P was badly advised by Chancery (UK) LLP between 2004 and 2008 to invest in a number of film investment schemes.This complaint only relates to the 2008 film advice.backgroundThe adjudicator has explain... (1 page)View decision -
Decision Reference DRN8425721
30 Nov 2015 Chancery (UK) LLP Not upheldInvestment and pensionsA claims management company (CMC) represents Mr C. It says Chancery (UK) LLP gave Mr C bad advice to invest in a film scheme and two business premises renovation allowance schemes.backgroundOne of our adjudicators considered Mr C’s complaint. He thought it should not... (2 pages)View decision -
Decision Reference DRN8380668
30 Nov 2015 ACF Car Finance Limited UpheldPayment protection insurance (PPI)Miss W complains that ACF Car Finance Limited (ACF) mis-sold her a payment protection insurance (PPI) policy.backgroundIn 2007, Miss W took out a £2,350 (not including interest) loan over 37 months to buy a car. At the same time, ACF sold her a life only PPI policy. Mis... (2 pages)View decision -
Decision Reference DRN5254054
30 Nov 2015 Santander UK Plc Not upheldBanking and creditMiss D complains that Santander UK Plc upgraded her account without her knowledge and applied interest and charges in respect of an unauthorised overdraft.backgroundMiss D opened an account with Santander in 1999 when she was 16. The account was automatically upgraded ... (2 pages)View decision -
Decision Reference DRN9653198
30 Nov 2015 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mrs T’s unhappy that Allianz Insurance Plc has refused to consider her home insurance claim for theft.backgroundMrs T insured her mobile home with Allianz in January 2010. The policy was set up with an endorsement that the manufacturer-fitted alarm is used when the h... (2 pages)View decision -
Decision Reference DRN0931221
30 Nov 2015 Tradex Insurance Company Limited UpheldInsurance (excluding PPI)Mr W says Tradex Insurance Company Limited didn’t advise him properly about the outstanding premium due on his commercial motor vehicle policy. backgroundMr W cancelled his policy in 2012 after he decided to stop trading as a private-hire taxi driver. He checked whet... (2 pages)View decision
