We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN4282166
30 Sep 2015 One Insurance Limited UpheldInsurance (excluding PPI)Mr H complains about One Insurance Limited’s valuation of his car after he made a claim under his motor insurance policy and the car was declared a total loss following an accident. He’s also unhappy about the service he received with the hire car provided.backgroundMr ... (3 pages)View decision -
Decision Reference DRN0177303
30 Sep 2015 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mrs E complains that Royal & Sun Alliance Insurance Plc (‘RSA’) hasn’t paid a claim under her pet insurance policy. backgroundMrs E bought a pet insurance policy underwritten by RSA in December 2014.When Mrs E tried to claim for treatment the following month, RSA s... (2 pages)View decision -
Decision Reference DRN8201623
30 Sep 2015 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr L complains about the way Ageas Insurance Limited dealt with a claim under his legal expenses insurance policy.backgroundI issued a provisional decision on this case in August. An extract from that decision follows: Mr L made a claim under his legal expenses poli... (3 pages)View decision -
Decision Reference DRN4928690
30 Sep 2015 National House-Building Council Not upheldInsurance (excluding PPI)Ms J and Ms A have complained about National House-Building Council’s (NHBC) refusal to settle their claim for a damaged staircase. They also say that NHBC (including its solicitor) handled the claim badly causing distress and inconvenience.backgroundMs J and Ms A jointly... (3 pages)View decision -
Decision Reference DRN9050462
30 Sep 2015 Skyfire Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Skyfire Insurance Company Ltd (Skyfire) declined his claim and voided his policy from the start due because it said he hadn’t told them about his previous convictions.Mr M didn’t deal directly with Skyfire, but rather another party administerin... (3 pages)View decision -
Decision Reference DRN5765693
30 Sep 2015 ACE European Group Limited Not upheldInsurance (excluding PPI)Mr H has complained that he was mis-sold a personal accident policy by ACE European Group Limited and that he has not received the benefit he was led to believe he would receive if he had to make a claim under the policy. backgroundMr H took out the policy in 1979. O... (2 pages)View decision -
Decision Reference DRN6138421
30 Sep 2015 MCE Insurance Limited Not upheldInsurance (excluding PPI)Mr C complains that MCE Insurance Limited (a broker) sold him a motor insurance policy from an insurer that isn’t regulated by the Financial Conduct Authority (FCA). Mr C has made separate complaints about the extent of his cover and cancellation charges. backgroun... (1 page)View decision -
Decision Reference DRN4638798
30 Sep 2015 Red Sands Insurance Company (Europe) Limited UpheldInsurance (excluding PPI)Mrs D complains about the increased price of her pet insurance policy with Red Sands Insurance Company (Europe) Limited. backgroundMrs D complained to Red Sands about the premium quoted at renewal. Red Sands said the price had been calculated correctly, taking into ac... (1 page)View decision -
Decision Reference DRN9806833
30 Sep 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr W complains that U K Insurance Limited (‘UKI’) didn’t pay his medical costs abroad upfront under his travel insurance policy which meant he had to return to the UK. He also wants UKI to pay all the costs he claimed.background Mr W had a visa to work abroad for a y... (4 pages)View decision -
Decision Reference DRN0359458
30 Sep 2015 UK Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs M complain that U K Insurance Limited (“UKI”) didn’t pay them the right amount of money for their travel insurance claim for lost money.backgroundWhile on holiday Mrs M lost money over £500. She and her husband, Mr M, made a claim to UKI. They thought £50... (2 pages)View decision
