We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN8248389
27 Nov 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M complains about the way Bank of Scotland plc (trading as Halifax (‘Halifax’)) treated him when he went to his branch to make a sickness claim under his payment protection insurance (‘PPI’). To resolve his complaint Mr M would like Halifax to stop its credit card ... (2 pages)View decision -
Decision Reference DRN0242144
27 Nov 2015 Secure Trust Bank Plc UpheldPayment protection insurance (PPI)Mr O says Secure Trust Bank Plc (“Secure Trust”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 2003 Mr O applied for a loan with Secure Trust by post. Secure Trust sold him a single premium PPI policy at the same time. Mr O borrowed extra ... (3 pages)View decision -
Decision Reference DRN1922904
27 Nov 2015 Mercedes-Benz Financial Services UK Limited UpheldBanking and creditMr H complains that the car he acquired under a hire purchase agreement with Mercedes- Benz Financial Services UK Limited was not fit for purpose. He says he returned the car on many occasions but it was not repaired. He says damage was caused while the car was in for ... (2 pages)View decision -
Decision Reference DRN4835603
27 Nov 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr and Mrs S say HSBC Bank Plc mis-sold them a payment protection insurance (PPI) policy.Mr and Mrs S bought the policy in 1999 at the same time as taking out a loan. The loan included an amount to pay for the policy. The policy covered Mr S only.backgroundI issu... (1 page)View decision -
Decision Reference DRN4103126
27 Nov 2015 Bank of Scotland Plc Not upheldBanking and creditMrs H has complained that Bank of Scotland plc (“BoS”) mis-sold an Ultimate Reward Current Account (“URCA”) packaged bank account to her in 2010. She paid a monthly fee for the account and could have used several benefits in return.backgroundOne of our adjudicators ... (3 pages)View decision -
Decision Reference DRN5276206
27 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr L complains that Barclays Bank PLC told him that his foreign currency cheque would clear in a few days but he later found it would take weeks. He also complains that he did not receive the amount he was told he would receive.backgroundMr L received a foreign cur... (2 pages)View decision -
Decision Reference DRN8535169
27 Nov 2015 Santander UK Plc Not upheldBanking and creditMiss P feels that Santander UK Plc (“Santander”) has treated her unfairly about some transactions that Miss P does not believe she should be responsible for.backgroundMiss P is disputing certain transactions made on her account to a car hire company and a TV company.... (2 pages)View decision -
Decision Reference DRN2249036
27 Nov 2015 Barclays Bank Plc UpheldBanking and creditMrs K complains that the actions of Barclays Bank Plc prevented her from completing the purchase of a property, causing her financial loss. She also says that the bank’s dealings with her, in respect of the matter, weren’t appropriate.background Mrs K authorised a payment... (3 pages)View decision -
Decision Reference DRN3709768
27 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr N complains that Barclays Bank PLC sent his statements insecurely and provided poor service when he complained. background Mr N asked Barclays to send him some bank statements. But they were delivered to a neighbour by mistake. And when Mr N got them the envelope ... (2 pages)View decision -
Decision Reference DRN6146868
27 Nov 2015 Barclays Bank Plc UpheldBanking and creditMr and Mrs G complain the actions (or rather inaction) of the solicitors acting for Barclays Bank Plc caused a delay in the sale of their property. They want the bank to refund the extra interest they had to pay on their loan with the bank and the resulting higher ... (3 pages)View decision
