We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN8262256
5 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mrs S complains that she was mis-sold payment protection insurance (PPI) when she took out a store card.It’s been agreed in this case that Financial Insurance Company Limited (FICL) as the insurer should accept responsibility for the complaint. To keep things simple I... (3 pages)View decision -
Decision Reference DRN1874572
5 Oct 2015 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)Mrs M complains that she was mis-sold payment protection insurance (PPI), with a store card.It’s been agreed in this case that Financial Insurance Company Limited (FICL), as the insurer, should accept responsibility for the complaint. So to keep things simple, I’ll ref... (3 pages)View decision -
Decision Reference DRN5697326
5 Oct 2015 The Co-operative Bank Plc UpheldPayment protection insurance (PPI)Mr S says that The Co-operative Bank plc (Co-op) mis-sold him a regular premium payment protection insurance (PPI) policy with a credit card.backgroundCo-op sold Mr S the PPI with a credit card he took in 1998. The PPI included accident, sickness and unemployment co... (2 pages)View decision -
Decision Reference DRN9962917
5 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mrs B complains that she was mis-sold payment protection insurance (‘PPI’).It’s been agreed in this case that Financial Insurance Company Limited (‘FICL’) as the insurer should accept responsibility for the complaint. To keep things simple I’ll refer to FICL in my de... (4 pages)View decision -
Decision Reference DRN2362508
5 Oct 2015 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)Miss G complains that she was mis-sold payment protection insurance (PPI), with a store card.It’s been agreed in this case that Financial Insurance Company Limited (FICL), as the insurer, should accept responsibility for the complaint. So to keep things simple, I’ll ... (3 pages)View decision -
Decision Reference DRN7543797
5 Oct 2015 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr S complains that HFC bank Limited (HFC) mis-sold him a Payment Protection Insurance (PPI) policy. He says HFC pressured him to take out the policy.backgroundIn 1997, Mr S took out a loan with HFC. At the same time, HFC sold him a PPI policy. Mr S borrowed extra ... (3 pages)View decision -
Decision Reference DRN6501059
5 Oct 2015 Ulster Bank Ltd UpheldBanking and creditMr D and Mrs M complain that Ulster Bank Ltd have failed to add Mrs M to Mr D’s mortgage loan.backgroundMr D and Mrs M applied for a joint mortgage with Ulster in 2013. They say that they were told they could borrow less if the application was joint. On that ... (2 pages)View decision -
Decision Reference DRN9106610
5 Oct 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs B say Barclays Bank plc mis-sold them mortgage payment protection insurance (MPPI).backgroundI issued a provisional decision in September 2015, setting out why I thought the complaint shouldn’t be upheld. That decision is attached and forms part of this fin... (3 pages)View decision -
Decision Reference DRN3083387
5 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mrs M complains that Bank of Scotland plc, trading as Halifax, mis-sold her a regular premium payment protection insurance (PPI) policy.backgroundMrs M applied for a credit card with Halifax in November 2005 online. The PPI policy was added to her account during the credit... (2 pages)View decision -
Decision Reference DRN3010743
5 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr W says that Bank of Scotland plc (BoS) mis-sold him mortgage payment protection insurance (PPI).backgroundMr W took out a mortgage with BoS in 2005. At the same time he bought monthly premium PPI to cover his repayments if he’d been unable to work.Mr W’s represe... (2 pages)View decision
