We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN3933481
9 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Miss C says Nationwide Building Society mis-sold her mortgage payment protection insurance (MPPI) policies.backgroundThis complaint is about regular premium MPPI policies taken out with two mortgages.Miss C took out a mortgage with Nationwide in 2002 and took out MPPI ... (3 pages)View decision -
Decision Reference DRN2932969
9 Mar 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr P says Barclays Bank Plc trading as Barclaycard (“Barclays”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr P bought the policy in 1999, some time after he took out a credit card. Mr P had other accounts with Barclays but this decision is on... (2 pages)View decision -
Decision Reference DRN5088164
9 Mar 2016 BUPA Insurance Limited Not upheldInsurance (excluding PPI)Mr E has complained that BUPA Insurance Limited has declined to cover the cost of treatment under his private medical insurance policy on the grounds that it relates to a chronic condition that isn’t covered by the policy.backgroundIn September 2015 Mr E asked BU... (2 pages)View decision -
Decision Reference DRN6265333
9 Mar 2016 PDHL Limited Not upheldBanking and creditMrs A complains that PDHL Limited mis-sold her a debt management plan.backgroundMrs A was in financial difficulties and took a debt management plan through PDHL. She says that PDHL did not do enough to make her aware of alternatives (including free debt services), an... (3 pages)View decision -
Decision Reference DRN9131808
9 Mar 2016 Bank of Scotland Plc UpheldBanking and creditMiss W has complained that Bank of Scotland plc (trading as Halifax) mis-sold an Ultimate Reward Current Account (URCA) to her in 2010. She paid a monthly fee for the account which offered several benefits in return.Miss W has used a claims management company (CMC)... (2 pages)View decision -
Decision Reference DRN0787413
9 Mar 2016 AUTO-SLEEPERS GROUP LIMITED UpheldPayment protection insurance (PPI)Mrs L has complained that she was mis-sold a payment protection insurance (“PPI”) policy by Auto-Sleepers Group Limited (“ASGL”).backgroundI issued a provisional decision in January 2016. A copy of my provisional decision is attached and forms part of this final decisio... (4 pages)View decision -
Decision Reference DRN5587972
9 Mar 2016 AIB Group (UK) Plc Not upheldPayment protection insurance (PPI)Miss D says AIB Group (UK) Plc (AIB) mis-sold to her payment protection insurance (PPI) policies. backgroundIn March 1995, Miss D arranged a loan for £1,500 with AIB. At the same time AIB sold her a PPI policy to protect the loan. The cost of the policy (£147.19) ... (3 pages)View decision -
Decision Reference DRN6426311
9 Mar 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr and Mrs I are unhappy with the compensation Barclays Bank Plc (Barclays) offered to settle their complaint about the mis-sale of a payment protection insurance (PPI) policy connected to their overdraft.backgroundBarclays contacted Mr and Mrs I about PPI sold with a... (2 pages)View decision -
Decision Reference DRN0326635
9 Mar 2016 Octagon Insurance Company Limited UpheldInsurance (excluding PPI)Mrs G complains that Octagon Insurance Company Limited doesn’t accept that the garage that repaired her car, following an accident in July 2015, completed the work properly, with the result that she had a second accident on October 2015. backgroundMrs G’s representative... (3 pages)View decision -
Decision Reference DRN9218128
9 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr and Mrs J complain that HSBC Bank Plc (HSBC) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundMr and Mrs J bought a MPPI policy which started in 2002 to protect their repayments in relation to a mortgage. Mr and Mrs J were joint policy ... (2 pages)View decision
