We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN6672772
5 Jan 2016 Croesus Financial Services Limited UpheldInvestment and pensionsMrs M and Mr S complain Croesus Financial Services Limited (Croesus) mis-sold a property based investment to Mrs S, their mother - and that it failed its duty of care by not contacting her for five years.backgroundThe background and circumstances of this complaint ar... (7 pages)View decision -
Decision Reference DRN3678464
5 Jan 2016 Daniel Chandler Limited UpheldBanking and creditMr and Mrs S complain about the way that Daniel Chandler Limited managed their debt management plan.backgroundMr and Mrs S had a debt management plan with Daniel Chandler for a number of years. They complain that Daniel Chandler didn’t make the right payments to thei... (2 pages)View decision -
Decision Reference DRN1199442
5 Jan 2016 Barclays Bank Plc UpheldInvestment and pensionsMr S complains about the suitability of the Defined Return Plan (DRP) that Barclays BankPlc provided to him in 2007.backgroundI issued a provisional decision on 3 December 2015. A copy is attached and forms part of this final decision.In my provisional decision I set ... (5 pages)View decision -
Decision Reference DRN8689188
5 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C complains, through his representative, that Bank of Scotland plc (“BoS”) mis-sold him and his late wife a mortgage payment protection insurance (“MPPI”) policy in 1992.Mr C told us that they did not realise that they had a choice about buying the policy. He has... (2 pages)View decision -
Decision Reference DRN9175774
5 Jan 2016 Wealthmasters Financial Management Ltd Not upheldInvestment and pensionsMr G has complained that Wealthmasters Financial Management Ltd (Wealthmasters) gave him unsuitable advice to invest in a film partnership scheme.BackgroundI issued a provisional decision on 2 September 2015 in which I said that the advice given by the firm to Mr G to ... (9 pages)View decision -
Decision Reference DRN2821552
5 Jan 2016 Aviva Life & Pensions UK Limited Not upheldInvestment and pensionsMr and Mrs W’s complaint is that Aviva Life & Pensions UK Limited misled them regarding the possible maturity value of a Traded Endowment Policy (TEP) they bought in 2001. They say they relied on Aviva’s endowment promise that it would pay £3,400 in addition to th... (10 pages)View decision -
Decision Reference DRN2076853
5 Jan 2016 Mortgages Direct Limited Not upheldPayment protection insurance (PPI)Mr C says Mortgages Direct Limited mis-sold him a mortgage payment protection insurance (MPPI) policy. The policy provided Mr C with accident and sickness cover only. backgroundThis complaint is about a monthly premium MPPI policy taken out to cover a mortgage. Mr... (2 pages)View decision -
Decision Reference DRN7969466
5 Jan 2016 Santander UK Plc Not upheldBanking and creditMrs C complains that Santander UK Plc told her her credit card and debit card could be used anywhere in the world but they were declined while she was on holiday.background Mrs C told us she took out a Santander credit card specifically to use on holiday. She said sh... (2 pages)View decision -
Decision Reference DRN2698752
5 Jan 2016 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mrs W complains about repairs carried out to her toilet by British Gas Insurance Limited. backgroundIn July 2015, Mrs W made a claim on her insurance policy with British Gas because of a problem with the flush on her toilet.A plumber attended and tried to clear t... (2 pages)View decision -
Decision Reference DRN7747369
5 Jan 2016 Hill's Garages (Woodford) Limited Not upheldPayment protection insurance (PPI)Mr B complains that Hill’s Garages (Woodford) Limited (“Hill’s Garages”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a car.backgroundMr B took out a loan to buy a car in June 2008 and was sold a single-premium... (2 pages)View decision
