We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN5569927
9 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs S complain that Bank of Scotland plc trading as Halifax (“Halifax”) mis-soldthem payment protection insurance (“PPI”) with their mortgage.background I previously issued a provisional decision on this complaint. A copy of it is attached and forms part of thi... (3 pages)View decision -
Decision Reference DRN8049473
9 Mar 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mrs M complains that Barclays Bank PLC mis-sold a payment protection insurance (PPI) policy.backgroundThis complaint is about a mortgage PPI policy taken out in Mrs M’s name in 2009. The policy was taken out in one of the bank’s branches when Mrs M and her husband wer... (2 pages)View decision -
Decision Reference DRN3888534
9 Mar 2016 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mrs T complains that Lloyds Bank PLC (Lloyds) mis-sold her a payment protection insurance (PPI) policy. Mrs T also says she is unhappy with the way Lloyds dealt with her complaint.backgroundMrs T took out a loan with Lloyds in 1999. At the same time, Lloyds sold her... (2 pages)View decision -
Decision Reference DRN5742900
9 Mar 2016 The Royal Bank of Scotland Plc UpheldBanking and creditMs L complains about the way that The Royal Bank of Scotland Plc handled her joint account during a period of dispute.background Ms L had a joint account with a relative. RBS’s records show that early in 2010 the other party to the account told it that there was ... (2 pages)View decision -
Decision Reference DRN2102428
9 Mar 2016 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D and Mr D have complained about Markerstudy Insurance Company Limited. They aren’t happy that it turned down a claim under their policy. They also aren’t happy that it went on to cancel two motor insurance policies.backgroundMr D was a named driver on Ms D’s policy ... (2 pages)View decision -
Decision Reference DRN3877262
9 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMrs H has complained that Bank of Scotland Plc (trading as Halifax) mis-sold an Ultimate Reward Current Account (URCA) to her in August 2012. She pays a monthly fee for the packaged bank account and receives several benefits in return.backgroundI attach my provisiona... (6 pages)View decision -
Decision Reference DRN6782682
9 Mar 2016 HSBC Bank plc Not upheldBanking and creditMr D has complained about HSBC Bank Plc’s decision not to offer him banking facilities.backgroundMr D applied for banking facilities with HSBC. After assessing his application, it wrote to him to say that at that point, it wasn’t accepting his application. He appeale... (1 page)View decision -
Decision Reference DRN9842188
9 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr S says HSBC Bank plc mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr S bought the policy in 2000 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold the complaint. Mr S disa... (2 pages)View decision -
Decision Reference DRN6536376
9 Mar 2016 Brunsdon Group UpheldInvestment and pensionsMr P has complained that: he lost a guaranteed annuity rate (GAR) benefit when Brunsdon Group advised him to transfer from an executive pension plan (EPP) to a personal pension plan(PPP) he lost life cover provided through the executive pension plan when he transfe... (10 pages)View decision -
Decision Reference DRN0280406
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMiss N complains on numerous grounds about Barclays bank Plc (“Barclays”) following aDepartment of Work and Pensions (“DWP”) refund from her mortgage account. backgroundMiss N brought two previous complaints to this service following her dispute with Barclays. These t... (3 pages)View decision
