We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN5250978
27 Nov 2015 A J Bell Securities Limited UpheldInvestment and pensionsMrs G complains about A J Bell Securities Limited’s web-based ISA sharedealing platform. She feels she has been provided with a poor level of service and is unhappy to have been charged over £300 in transfer fees to move her holdings to another provider.backgroundI issu... (4 pages)View decision -
Decision Reference DRN0255361
27 Nov 2015 Network Vehicles Limited UpheldBanking and creditMrs T complains that Network Vehicles Limited wants to charge her for additional damage to her lease car that wasn’t recorded in the original inspection report.backgroundMrs T leased a car in April 2011 for four years from Network Vehicles. She returned it in Apri... (2 pages)View decision -
Decision Reference DRN4671301
27 Nov 2015 Nationwide Building Society Not upheldBanking and creditMr and Mrs D feel that the Nationwide Building Society (“NBS”) has treated them unfairly in relation to making a transaction.backgroundMr and Mrs D visited a NBS branch to make a significant transaction. They were told they could do a number of smaller transactions on... (2 pages)View decision -
Decision Reference DRN8215839
27 Nov 2015 Santander UK Plc Not upheldBanking and creditMr S complains that Santander UK Plc unfairly blocked his account, held incorrect personal data and wouldn’t accept his passport as proof of his identity.our initial conclusionsOur adjudicator didn’t recommend that Mr S’s complaint should be upheld. He agreed Santander co... (2 pages)View decision -
Decision Reference DRN1747122
27 Nov 2015 Bank of Scotland Plc Not upheldBanking and creditMs S complains that Bank of Scotland plc (t/a Halifax) didn’t send her replacement debit cards after the existing ones expired. Whenever she contacted Halifax she was told the cards had been sent and when she said she hadn’t received them Halifax cancelled them and sen... (2 pages)View decision -
Decision Reference DRN7842013
27 Nov 2015 National Savings and Investments Not upheldBanking and creditMrs M complains that National Savings and Investments (NS&I) isn’t consistent when it deals with applications to open Children’s Bonds. When she tried to open an additional bond for her son it lapsed because NS&I asked for proof of identity and address which “we... (2 pages)View decision -
Decision Reference DRN5004278
27 Nov 2015 Robinson Way Limited Not upheldBanking and creditMr F complains that Robinson Way Limited contacted him to repay a debt which he is already paying to another debt collection company. He also says the amount outstanding is lower than Robinson Way says it is. He wants compensation for the stress he has been caused... (2 pages)View decision -
Decision Reference DRN6517466
27 Nov 2015 Creation Financial Services Limited Not upheldBanking and creditMr W complains that Creation Financial Services Limited (t/a Sygma Bank) won’t reimburse payments he says he didn’t make on his credit card.backgroundMr W contacted Sygma to report that he’d lost his credit card. Sygma stopped Mr W’s card. But it had already been us... (2 pages)View decision -
Decision Reference DRN6742874
27 Nov 2015 National Westminster Bank Plc Not upheldBanking and creditMr G complains that National Westminster Bank Plc lent money to him irresponsibly. He wants the bank to refund all the debt repayments made plus interest, remove its second charge over his home and compensate him for his distress and damage to his reputation. bac... (4 pages)View decision -
Decision Reference DRN6944728
27 Nov 2015 Vanquis Bank Limited Not upheldBanking and creditMiss W complains that Vanquis Bank Limited failed to help when she accidentally got herself locked out of her online account management facility.our initial conclusionsAn adjudicator investigated Miss W’s complaint. Whilst she could understand why Miss W had found it frus... (2 pages)View decision
