We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN1363500
5 Jan 2016 HSBC Bank plc Not upheldBanking and creditMr B complains that HSBC Bank Plc mis-sold him a Plus packaged bank account in 2009. It later became an Advance account. He is represented in this matter by a claims management company (CMC).backgroundMr B had held a free current account with HSBC for a number of ... (3 pages)View decision -
Decision Reference DRN5050035
5 Jan 2016 UK Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs T are unhappy with how U K Insurance Limited (UKI) has handled their claim for subsidence made on their home insurance.backgroundMr and Mrs T noticed damage in their utility room. UKI assessed it but declined the claim. Mr T got a report (the cost of whic... (2 pages)View decision -
Decision Reference DRN5450188
5 Jan 2016 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsurance (excluding PPI)Mr A is unhappy with the way that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. dealt with a claim on his travel insurance policy.backgroundMr A was going on holiday abroad and bought his Mapfre policy at the airport. He was given a leaflet... (2 pages)View decision -
Decision Reference DRN3014216
5 Jan 2016 Care Asset Management Limited Not upheldInvestment and pensionsMr P complains, as representative for Mrs M, (executor of the late Mrs P’s estate) about the advice Care Asset Management Limited gave Mr M in 2011 to commence an immediate care needs plan for his late aunt, Mrs P.Mr P complains the adviser failed to explain the ... (3 pages)View decision -
Decision Reference DRN9189843
5 Jan 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMrs L complains that Lloyds Bank plc sold her a whole-of-life policy that wasn’t what she wanted. She was only looking to take out a plan to cover her funeral expenses.backgroundIn 2011, Mrs L met with an advisor from Lloyds to talk about her finances. She wanted ... (2 pages)View decision -
Decision Reference DRN7060447
5 Jan 2016 National Westminster Bank Plc Not upheldInvestment and pensionsMr A complains that National Westminster Bank Plc (“NatWest”) sold him a decreasing term assurance policy that he didn’t need and which caused him unnecessary costs. He would like the premiums he paid refunded with interest.In making his complaint, Mr A is represented by a... (2 pages)View decision -
Decision Reference DRN2271893
5 Jan 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMrs S complains that she was mis-sold a reviewable whole of life policy by Lloyds Bank PLC.She says she wasn’t advised about the reviewable nature of the policy and thought her premiums and sum assured were fixed. She says she was given unsuitable advice.To put ... (5 pages)View decision -
Decision Reference DRN2095164
5 Jan 2016 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mr R’s complaint is about the policy provided to him by The National Farmers’ Union Mutual Insurance Society Limited.backgroundMr R told NFU he was going to carry out extensive renovation works at his home and wanted a policy complying with The Joint Contracts Tribu... (2 pages)View decision -
Decision Reference DRN4033795
5 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr T and Ms B complain that Nationwide Building Society (“Nationwide”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 2001.backgroundOur adjudicator explained why she did not think that the policy had been mis-sold to Mr T and Ms B. They did n... (2 pages)View decision -
Decision Reference DRN4873079
5 Jan 2016 Lloyd Boswell Partnership Not upheldInvestment and pensionsMs R complains that Lloyd Boswell Partnership caused unnecessary delay before paying her the compensation she was due. In February 2014 our service upheld Ms R’s complaint about a mortgage endowment policy Lloyds Boswell advised her to take out. But she didn’t receiv... (3 pages)View decision
