We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN2774849
5 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMrs B has complained that Lloyds Bank PLC mis-sold a Platinum packaged bank account to her in 2006, and a Premier packaged bank account in 2008. She paid a monthly fee for the accounts, which offered a number of benefits in return.Mrs B has used a claims manage... (2 pages)View decision -
Decision Reference DRN6967454
5 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMrs M has complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to her. She upgraded her fee free account to an Advantage Gold account in 2001 and then downgraded to a fee free account in 2003. She upgraded again to an Advantage ... (2 pages)View decision -
Decision Reference DRN9565362
5 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr H complains that Bank of Scotland plc, trading as Halifax, mis-sold him a regular premium payment protection insurance (PPI) policy.backgroundMr H applied for a credit card with Halifax in March 2008. The PPI policy was added to his account during the credit card act... (2 pages)View decision -
Decision Reference DRN8527549
5 Oct 2015 Santander UK Plc Not upheldBanking and creditMr S complains that Santander UK Plc mis-sold him a Premier 50 packaged bank account when his account was upgraded in 2008.Mr S is represented in this matter by a claims management company (CMC).backgroundMr S complained, through his CMC, to Santander that it had mis-s... (4 pages)View decision -
Decision Reference DRN6566622
5 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs R complain that they were mis-sold a regular premium mortgage payment protection insurance (MPPI) policy when applying for a mortgage in 1994. They say that Nationwide Building Society (“Nationwide”), trading as Derbyshire Building Society, (“Derbyshire”) mis-s... (3 pages)View decision -
Decision Reference DRN7875808
5 Oct 2015 Ulster Bank Ltd Not upheldBanking and creditMr B has complained about how Ulster Bank Limited treated him when he went into a bank branch to support his nephew.backgroundIn June Mr B went into a branch of Ulster Bank. He was helping his nephew who’d not got money from a cheque when he thought he would. The s... (2 pages)View decision -
Decision Reference DRN7158901
5 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr B says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2002. Mr B applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC disagreed w... (2 pages)View decision -
Decision Reference DRN8093095
5 Oct 2015 Aviva Insurance Limited Not upheldPayment protection insurance (PPI)Ms S complains that Aviva Insurance Limited (‘Aviva’) has unfairly declined her disability claim under a payment protection insurance (‘PPI’) policy. She is also unhappy about the time taken by Aviva to investigate her claim and the service she received during this pr... (3 pages)View decision -
Decision Reference DRN6946022
5 Oct 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mrs D’s complaint is about HSBC Bank Plc (‘HSBC’) declining her claim on a payment protection insurance (‘PPI’) policy. backgroundIn early 2001 Mrs D took out the PPI to protect her loan repayments if she later couldn’t work because of accident, sickness or unemploymen... (3 pages)View decision -
Decision Reference DRN3132275
5 Oct 2015 Leeds Building Society Not upheldBanking and creditMr D is unhappy that Leeds Building Society (“Leeds”) closed two of his savings accounts and transferred the money to accounts paying a lower rate of interest.backgroundIn 2015, Leeds wrote to Mr D to say that it was going to close two of his savings accounts and tr... (2 pages)View decision
