We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN9782563
5 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr C says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2003. Mr C says he applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC dis... (2 pages)View decision -
Decision Reference DRN7072111
5 Oct 2015 Leeds Building Society UpheldBanking and creditMr and Mrs C complain that Leeds Building Society unfairly charged them an early repayment charge (ERC) on their mortgage.backgroundMr and Mrs C had a repayment mortgage until Mr C was made redundant some years ago, when they switched it to interest only to keep the ... (3 pages)View decision -
Decision Reference DRN4250515
5 Oct 2015 Tesco Personal Finance PLC Not upheldBanking and creditMr K complains that Tesco Personal Finance PLC told him he couldn’t pay off his loan early but he could’ve done. And it didn’t answer his questions about overpayments. Mr K wants more compensation. backgroundMr K tells us he took out a loan over the telephone in 2010... (2 pages)View decision -
Decision Reference DRN6452239
5 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr L complains that he was mis-sold two payment protection insurance (PPI) policies by Nationwide Building Society.backgroundMr L took out loans with Nationwide in April 1999 and October 2000. With both loans, Mr L was also sold a PPI policy. The cost of the PPI wa... (3 pages)View decision -
Decision Reference DRN2680304
5 Oct 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)Ms R complained that she was mis-sold payment protection insurance (PPI) with a loan with Santander UK Plc in 2004.background Santander agreed that Ms R had been mis-sold PPI and made her an offer of £413.46.Ms R said this wasn’t enough money and wanted more.Our adjudi... (2 pages)View decision -
Decision Reference DRN7353505
5 Oct 2015 JFS Financial Not upheldBanking and creditThis complaint is about a mortgage arranged for Mr and Mrs H by JFS Financial. Mr and Mrs H are unhappy that they weren’t given good advice. They’re being represented by a third party I’ll refer to as ‘R’.backgroundMr and Mrs H took out a repayment mortgage with a l... (2 pages)View decision -
Decision Reference DRN9140379
5 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMs M complains that Barclays Bank PLC mis- sold her a personal loan. She’s had ongoing money problems since taking out the loan. To resolve her complaint she’d like Barclays to write off debt she owes the bank.Ms M has other complaints about Barclays, and these are bei... (2 pages)View decision -
Decision Reference DRN2638687
5 Oct 2015 NRAM plc Not upheldBanking and creditMr J complains that NRAM plc lent irresponsibly to him on the basis of overly-optimistic valuations of his property.backgroundMr J re-mortgaged with NRAM in 2003 and he later took out three secured loans in November 2003, August 2004 and January 2006. He also obtained ... (2 pages)View decision -
Decision Reference DRN2264240
5 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr S says HSBC Bank Plc (‘HSBC’) mis-sold him a payment protection insurance (‘PPI’) policy. backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001.Our adjudicator upheld the complaint. HSBC disagreed with the adjudicator’s opinion.... (2 pages)View decision -
Decision Reference DRN0827752
5 Oct 2015 Ford Retail Limited Not upheldPayment protection insurance (PPI)Mr S complains that Ford Retail Limited (Ford) mis-sold him a regular premium payment protection insurance (PPI) policy when he took out a hire purchase agreement.backgroundIn 2009 Mr S entered into a hire purchase agreement during a meeting with a Ford Business Manag... (3 pages)View decision
