We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN8876904
9 Mar 2016 Union Investment Management Limited UpheldInvestment and pensionsMr S complains about the contracts for differences (CFD) account he held with Union Investment Management Limited (UIM). He says UIM misled him about the amount of risk involved and the investment wasn’t suitable for him.backgroundIn 2013, Mr S was introduced to UIM. T... (3 pages)View decision -
Decision Reference DRN9519639
9 Mar 2016 Aberdeen Wealth Management Ltd UpheldInvestment and pensionsMrs W complained that Aberdeen Wealth Management Ltd (AWM) gave unsuitable investment advice to her late husband.backgroundMrs W was the sole beneficiary of her husband’s self-invested pension (SIPP). Her husband died in 2013.Mrs W complained about AWM’s advice to her ... (6 pages)View decision -
Decision Reference DRN0996932
9 Mar 2016 Legal & General Insurance Limited Not upheldInsurance (excluding PPI)Miss A complains that Legal & General Insurance Limited (“L&G”) won’t cover the full cost of having some fallen trees removed, and repairing the damage those trees did. She thinks that should be covered under her buildings and contents insurance policy.backgro... (2 pages)View decision -
Decision Reference DRN4618324
9 Mar 2016 Legal & General Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs C complain that Legal & General Insurance Limited (“L&G”) won’t pay under their home insurance to replace their son’s bike which was stolen.background Mr and Mrs C contacted L&G to claim for their son’s bike after it was stolen. At first L&G... (2 pages)View decision -
Decision Reference DRN7567958
9 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs B says Bank of Scotland plc (trading as Halifax) mis-sold them a payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out in connection with a mortgage in November 1997. Our adjudicator didn’t uphold the... (2 pages)View decision -
Decision Reference DRN3629762
9 Mar 2016 Union Investment Management Limited UpheldInvestment and pensionsThe directors of a limited company (“P”) complain about the contracts for differences (CFD) account it held with Union Investment Management Limited (UIM). They say UIM misled them about the amount of risk involved and the investment wasn’t suitable.backgroundIn 2013,... (3 pages)View decision -
Decision Reference DRN9420880
9 Mar 2016 National Savings and Investments Not upheldBanking and creditMiss G complains that National Savings and Investments (NS&I) won’t give her details about one of her large investments.backgroundMiss G asked NS&I to trace a dormant account holding about £29,000. NS&I couldn’t trace any dormant accounts so asked for detail... (2 pages)View decision -
Decision Reference DRN8029666
9 Mar 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that Liverpool Victoria Insurance Company Limited (“LV”) unfairly declined a claim he made on his motor insurance policy following the theft of his car.backgroundMr S says he locked the car, which was parked on his driveway. He’d left the spare key ... (2 pages)View decision -
Decision Reference DRN0024779
9 Mar 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G has complained about Advantage Insurance Company Limited. He isn’t happy that it turned down a claim for the theft of his car under his motor insurance policy.backgroundMr G’s car was stolen from outside his dad’s address. He reported the car stolen to the poli... (2 pages)View decision -
Decision Reference DRN8551380
9 Mar 2016 Acumen Independent Financial Advisers Not upheldPayment protection insurance (PPI)Mr and Mrs M complain that Acumen Independent Financial Advisers (“Acumen”) mis-sold them payment protection insurance (“PPI”) with their mortgage.backgroundMr and Mrs M took out a mortgage and PPI in 2006. The policy was free for the first six months and cost £35.33 pe... (2 pages)View decision
