We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN1297092
12 Jan 2016 National Westminster Bank Plc UpheldBanking and creditMr and Mrs M complain that National Westminster Bank Plc closed their business account without notice after Mr M made a complaint. They ask that NatWest allows them to keep the account, acknowledges its errors and pays compensation. background Mr and Mrs M had a busine... (2 pages)View decision -
Decision Reference DRN4071544
12 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs P has complained to this service about a mortgage taken out in 1984. Her complaint is comprised of three issues: That she took out a repayment mortgage with Barclays Bank Plc, trading as Woolwich, in 1984 and that Barclays should not, therefore, be pursuing her ... (3 pages)View decision -
Decision Reference DRN4514384
12 Jan 2016 NRAM plc Not upheldBanking and creditMr and Mrs W complain that NRAM plc mis-sold a secured loan to them.backgroundMr and Mrs W took out a secured loan in 2007 to repay unsecured debts. Mr W says the loan was not affordable or suitable. NRAM knew they had financial difficulties. It did not tell them to se... (2 pages)View decision -
Decision Reference DRN0488752
12 Jan 2016 Welcome Financial Services Limited Not upheldPayment protection insurance (PPI)Mr K has complained that Welcome Financial Services Limited (Welcome) mis-sold him payment protection insurance (PPI) policy. backgroundMr K took out a personal loan with Welcome in July 2004. At the same time he was sold a single premium PPI policy. Mr K paid for this... (2 pages)View decision -
Decision Reference DRN1666370
12 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr H complains that The Royal Bank of Scotland plc put a block on his account and took too long to remove it. It cancelled a direct debit without telling him. He asks for compensation of about £8,700. background RBS put a restriction on Mr H’s account following a revie... (2 pages)View decision -
Decision Reference DRN9433360
12 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs D complain that National Westminster Bank Plc (“NatWest) mis-sold them apayment protection insurance (“PPI”) policy with their mortgage.backgroundMr and Mrs D were sold a PPI policy with their mortgage in May 2000. The policy cost£15.36 per month and covered ... (2 pages)View decision -
Decision Reference DRN9963605
12 Jan 2016 Tesco Personal Finance PLC UpheldBanking and creditMr B complains that Tesco Personal Finance PLC rejected his claim under S 75 Consumer Credit Act 1974 in respect of a car. backgroundOn 18 January 2015 Mr B purchased a car from the supplier using his credit card for the price of £3,400. The car was 7 years old an... (2 pages)View decision -
Decision Reference DRN7186671
12 Jan 2016 Sainsbury's Bank Plc UpheldBanking and creditMrs S complains that Sainsbury’s Bank Plc didn’t refund her fully for errors it made in handling a chargebackbackgroundMrs S purchased two sets of airline tickets through a travel agency and later discovered one set hadn’t been confirmed by the airline. She asked the... (2 pages)View decision -
Decision Reference DRN0644032
12 Jan 2016 Clydesdale Bank Plc UpheldBanking and creditMrs H complains Clydesdale Bank Plc trading as Yorkshire Bank (‘‘Clydesdale”) gave poor customer service and unfairly withdrew her overdraft facility. Mrs H’s husband, who I’ll refer to as “Mr H” is dealing with the complaint on her behalf.background In 2006 Mrs H borr... (3 pages)View decision -
Decision Reference DRN9708292
12 Jan 2016 KJA Financial Services Ltd Not upheldInvestment and pensionsMr P has raised a complaint about the commission received by KJA Financial Services Ltd (KJA) in respect of his pension. He has said that they didn’t provide him with any ongoing service and were not entitled to this commission. backgroundMr P had been advised by... (3 pages)View decision
