We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN4325853
12 Jan 2016 Aioi Nissay Dowa Insurance Company of Europe Limited Not upheldInsurance (excluding PPI)Ms R complains that Aioi Nissay Dowa Insurance Company of Europe Limited mishandled her claim on a motor insurance policy.backgroundMs R had comprehensive insurance with Aioi. She had a protected no claims discount (NCD). She reported damage to her vehicle. She complaine... (2 pages)View decision -
Decision Reference DRN2069190
12 Jan 2016 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr and Mrs B have complained that Lloyds Bank PLC did not set up their payment protection insurance (“PPI”) policy after they bought it, so Mr B couldn’t claim on the policy when he was off work because of an accident.backgroundMr and Mrs B bought the policy in J... (3 pages)View decision -
Decision Reference DRN3174904
12 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditMr H complains that at some point in early September, he cannot remember the exact date, his partner went to a National Westminster Bank Plc branch and paid off the balance of his credit card. Unfortunately this payment was never credited to his account and the bank ... (3 pages)View decision -
Decision Reference DRN9534938
12 Jan 2016 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Miss B’s complaint is about Acromas Insurance Company Limited’s handling of her claim for an escape of water under her Home Insurance Policy.backgroundAcromas has acknowledged that there were unacceptable delays in getting the work done and serious problems with the alte... (2 pages)View decision -
Decision Reference DRN6003131
12 Jan 2016 London General Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D is unhappy with the service provided by London General Insurance Company Limited following a claim under his mobile phone insurance policy.backgroundMr D made a claim for damage to his phone. London General took from 3 April to 25 April to repair his phone (... (3 pages)View decision -
Decision Reference DRN6190393
12 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs W has complained that Bank of Scotland plc trading as Halifax (“Bank of Scotland”) mis- sold her a payment protection insurance (“PPI”) policy when she took out a loan in 2002. backgroundOne of our adjudicators looked at this complaint and thought that it shouldn... (2 pages)View decision -
Decision Reference DRN5502161
12 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs V say it was wrong of Bank of Scotland plc (trading as Halifax) to sell them a payment protection insurance (PPI) policy.background This decision is about the sale of a regular premium PPI policy taken out in June 2001. The policy was added to Mr and ... (2 pages)View decision -
Decision Reference DRN8022087
12 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mrs M complains about National Westminster Bank Plc (NatWest). She says that she had to make loan repayments when she was unable to work due to illness and that these repayments should have been covered by a Payment Protection Insurance (PPI) policy. She also says that... (2 pages)View decision -
Decision Reference DRN3228548
12 Jan 2016 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)It’s been agreed in this case that Financial Insurance Company Limited (‘FICL’) as the insurer should accept responsibility for the complaint. To keep things simple I’ll refer to FICL in my decision.Mr C complains that FICL mis-sold him a payment protection insuranc... (3 pages)View decision -
Decision Reference DRN8787772
12 Jan 2016 Aviva Insurance Limited Not upheldPayment protection insurance (PPI)Mrs S has complained that she was mis-sold payment protection plan (“PPP”) by Aviva Insurance Limited (“Aviva”).backgroundMrs S bought regular premium PPP from an agent of Aviva when she bought a car under a 36 month hire purchase agreement in 2003. The policy covere... (2 pages)View decision
