We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN2090812
5 Oct 2015 Home Retail Group Insurance Services Limited Not upheldPayment protection insurance (PPI)Mr A says Argos Home Retail Group Cards mis-sold him a payment protection insurance (‘PPI’) policy with a store card. That business’s full name is Home Retail Group Card Services Limited; and it was an appointed representative of Home Retail Group Insurance Services Limi... (3 pages)View decision -
Decision Reference DRN5080858
5 Oct 2015 Barclays Bank Plc Not upheldBanking and creditThis complaint is about a mortgage Mr and Mrs W took out with Barclays Bank PLC. Mr and Mrs W are unhappy that a current account linked to the mortgage wasn’t right for their particular circumstances and they’ve run up a lot of debt as a result. To resolve their ... (2 pages)View decision -
Decision Reference DRN8761070
5 Oct 2015 HSBC Bank plc Not upheldBanking and creditMrs H has complained that HSBC Bank Plc (“HSBC”) mis-sold her a Plus (later known as the Advance) packaged bank account in 2006. She paid a monthly fee for the account which provided some benefits in return.Mrs H has used a claims management company (CMC) to bring ... (2 pages)View decision -
Decision Reference DRN8950880
5 Oct 2015 West Bromwich Building Society Not upheldBanking and creditThis complaint’s about an interest-only buy-to-let mortgage Mr W has with West Bromwich Building Society (“WBBS”). The mortgage is in two parts due to end in November 2015 and January 2016. Mr W says he won’t be able to repay it and WBBS is unreasonably refusing to... (3 pages)View decision -
Decision Reference DRN7520526
5 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs S have complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to them in 2000. They pay a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Mr and Mrs S’s c... (2 pages)View decision -
Decision Reference DRN8671577
5 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr R held a fee-free account with HSBC Bank Plc for many years before upgrading his account to a HSBC Plus account in October 2006. The account came with a package of benefits and, in return, Mr R paid a monthly fee. Mr R has complained that the account was mis-sold... (2 pages)View decision -
Decision Reference DRN2083126
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs L have complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to them in 2010. They pay a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Mr and Mrs L’s ... (2 pages)View decision -
Decision Reference DRN1593326
2 Oct 2015 Santander UK Plc UpheldBanking and creditMrs J complains about the service Santander UK Plc (“Santander”) gave her when she tried to transfer a large sum of money.backgroundIn around mid-May 2015, Mrs J tried to send a substantial amount of money abroad from her Santander account. She did this using internet ... (2 pages)View decision -
Decision Reference DRN5454481
2 Oct 2015 N W Brown & Company Limited UpheldInvestment and pensionsMr and Mrs W’s complaint is about the investment portfolio they set up for a grandchild through N W Brown & Company Limited (“NWB”). The investment was made under a bare trust and they are the trustees.In particular, they say: NWB did not follow the agreement ma... (5 pages)View decision -
Decision Reference DRN5200818
2 Oct 2015 N W Brown & Company Limited UpheldInvestment and pensionsMr and Mrs W’s complaint is about the investment portfolio they set up for a grandchild through N W Brown & Company Limited (“NWB”). The investment was made under a bare trust and they are the trustees.In particular, they say: NWB did not follow the agreement ma... (6 pages)View decision
