We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN4284600
9 Mar 2016 The Co-operative Bank Plc Not upheldBanking and creditMr J complains that The Co-operative Bank Plc will not refund the cost of kitchen fittings which he bought with his credit card.backgroundMr J ordered replacement kitchen fittings. He took delivery of them, paying the balance with his Co-op credit card. Mr J says that... (2 pages)View decision -
Decision Reference DRN4972589
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc (trading as Barclaycard) will not provide adequate compensation for his claim about goods bought with his credit card.backgroundMr D used his Barclaycard to pay the deposit for new windows. He says that he has experienced a numbe... (3 pages)View decision -
Decision Reference DRN3482647
9 Mar 2016 Clydesdale Bank Plc Not upheldBanking and creditA complaint has been brought on behalf of a limited company “A” about the service provided by Clydesdale Bank Plc.background Clydesdale accepted that it had not ordered a cheque book when the company account was opened. It paid £50 for inconvenience. When the cheque... (2 pages)View decision -
Decision Reference DRN1060977
9 Mar 2016 National Westminster Bank Plc UpheldBanking and creditMr and Mrs E complain about the way in which payment holidays to their business loan account have been administered by National Westminster Bank Plc.backgroundMr and Mrs E drew a business loan in 2005. In 2007 they took a payment holiday and were charged a fee of ... (4 pages)View decision -
Decision Reference DRN9977248
9 Mar 2016 Automobile Association Personal Finance Limited Not upheldBanking and creditMiss W complains that agents of Automobile Association Personal Finance Limited (“AA”) told her a debt was repaid in full but about three and a half months later, AA asked her to pay an outstanding balance. Miss W thinks AA should be made to stand by, or honour, t... (2 pages)View decision -
Decision Reference DRN4568536
9 Mar 2016 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Mr B complains that Tesco Underwriting Limited should pay his claim on a motor insurance policy.backgroundA man took Mr B’s car and he didn’t get it back. He complained after Tesco turned down his claim under the theft section of his policy.The adjudicator didn’t rec... (2 pages)View decision -
Decision Reference DRN1855050
9 Mar 2016 W E Bedford Insurance Services (Wimbledon) Ltd UpheldInsurance (excluding PPI)Miss S complains that W E Bedford Insurance Services (Wimbledon) Ltd cancelled her motor insurance policy for not paying an additional premium, when she believed the extra payment could be taken through her direct debit instalments.backgroundMiss S phoned W E Bedford,... (2 pages)View decision -
Decision Reference DRN0196755
9 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr B1, represented by Mr B2, says Bank of Scotland PLC hasn’t offered enough compensation (£25) for the trouble and upset its errors caused when Mr B2 opened an account.our initial conclusionsOur adjudicator recommended compensation of £100. He agreed there were problem... (2 pages)View decision -
Decision Reference DRN1556813
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMiss G says Barclays Bank PLC didn’t follow the right process when it defaulted her account. So the default must be removed.our initial conclusionsOur adjudicator didn’t recommend the complaint should be upheld. She said whilst she understood Miss G was out of the coun... (2 pages)View decision -
Decision Reference DRN5649239
9 Mar 2016 Metropolitan Police Friendly Society Limited Not upheldBanking and creditMr Y says Metropolitan Police Friendly Society Limited (MPFS) didn’t clearly explain the surrender charge on his savings plan and it seems excessive. And it wasn’t made clear this charge had increased year on year.our initial conclusionsOur adjudicator didn’t recommend t... (2 pages)View decision
