We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN7146260
2 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMrs W complained that Bank of Scotland Plc, trading as Halifax (‘Halifax’) mis-sold her a packaged bank account. In 2010, Mrs W upgraded to a fee paying Ultimate Reward Current Account (‘URCA’). The URCA offered a number of benefits for a monthly fee.backgroundMrs... (2 pages)View decision -
Decision Reference DRN2806625
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMs F has complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to her in 2009. She paid a monthly fee for the account which offered several benefits in return.backgroundOne of our adjudicators has looked into Ms F’s complaint already. ... (2 pages)View decision -
Decision Reference DRN4020136
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H complain that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to them in 1999. They paid a monthly fee for the account which offered several benefits in return.backgroundOne of our adjudicators has looked into Mr and Mrs H’s complain... (2 pages)View decision -
Decision Reference DRN5944665
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr B and Mrs F have complained that National Westminster Bank Plc (“NatWest”) mis-sold them a packaged bank account. backgroundMr B and Mrs F upgraded their free account to the “Advantage Gold” account in 2006. They paid a monthly fee for the account which provided v... (2 pages)View decision -
Decision Reference DRN2510469
2 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs C have complained that Lloyds Bank PLC mis-sold a Select packaged bank account (PBA).backgroundThe account was originally set up in Mrs C’s name as a fee free account in 1986. She upgraded to a Select PBA in February 2007. Mr C was subsequently added to th... (2 pages)View decision -
Decision Reference DRN1008440
2 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mrs H says that Bank of Scotland plc (BOS) mis-sold her a regular monthly premium payment protection insurance (PPI) policy. backgroundBOS sold Mrs H the policy over the phone in 2008 for a credit card.Our adjudicator upheld Mrs H’s complaint but BOS disagreed with th... (2 pages)View decision -
Decision Reference DRN3726851
2 Oct 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 1995. The policy was added to Mr M’s credit card account when he applied for the card.Our adjudicator uphel... (2 pages)View decision -
Decision Reference DRN4721900
2 Oct 2015 Everyday Loans Limited UpheldPayment protection insurance (PPI)Mr and Mrs M say Everyday Loans Limited mis-sold a payment protection insurance (PPI) policy to them. backgroundIn 2011 Mr and Mrs M arranged a joint loan through Everyday Loans. It advised them to take out a PPI policy, which covered Mr M if he was off work sick... (2 pages)View decision -
Decision Reference DRN1000909
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMiss C and Mr M have complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to them. Miss C held a fee free account in 1997 which was upgraded to an Advantage Gold account in 2000. Mr M was added to the account in 2007. They pay ... (2 pages)View decision -
Decision Reference DRN0104128
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMrs R has complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to her in 2004. She pays a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Mrs R’s complaint already... (2 pages)View decision
