We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN7562080
12 Jan 2016 Bradford & Bingley Plc Not upheldPayment protection insurance (PPI)Mr and Mrs L complain that Bradford & Bingley Plc (‘Bradford & Bingley’) mis-sold payment protection insurance (‘PPI’) to them when they took out a mortgage in 1989. The mortgage was repaid in 2004. backgroundOur adjudicator didn’t think the complaint should be u... (2 pages)View decision -
Decision Reference DRN4667264
12 Jan 2016 Nationwide Building Society UpheldPayment protection insurance (PPI)and backgroundMr P complains that he was mis-sold a regular premium mortgage payment protection insurance (MPPI) policy when applying for a mortgage in 2007. He says that Nationwide Building Society (“Nationwide”) mis-sold the policy to him.I’ve attached my provisional ... (4 pages)View decision -
Decision Reference DRN4683100
12 Jan 2016 HSBC Bank plc Not upheldBanking and creditMr C has complained that HSBC Bank Plc (HSBC) mis-sold him a Plus packaged bank account in March 2008. He paid a monthly fee for this account which offered several benefits in return.Mr C has used a claims management company (CMC) to bring his complaint to us. backgro... (2 pages)View decision -
Decision Reference DRN7305976
12 Jan 2016 HSBC Bank plc Not upheldInvestment and pensionsMr J complains he was mis-sold his HSBC Bank Plc (“HSBC”) Personal Pension Plan (“PPP”). He says he was told he had to start the pension in order to get a business overdraft. backgroundMr J started his PPP in September 1994 with a retirement age of 60. Contributions... (3 pages)View decision -
Decision Reference DRN7342598
12 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMrs G complains that Bank of Scotland plc (trading as Halifax) mis-sold her an Ultimate Reward Current Account (URCA) in 2007. This was a packaged account which provided a number of benefits in return for a monthly fee.backgroundOur adjudicator has already looked into... (2 pages)View decision -
Decision Reference DRN8924696
12 Jan 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Miss C is complaining that Barclays Bank Plc (Barclays) mis-sold her a payment protection insurance (PPI) policy. She’s unhappy with the amount Barclays has offered her in compensation. background Miss C took out a mortgage with Barclays in 1993. She took out a PPI pol... (2 pages)View decision -
Decision Reference DRN5801062
12 Jan 2016 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMrs D complains that Volkswagen Financial Services (UK) Limited (“VFS”) provided a car that was not fit for purpose, under a hire purchase agreement with her.backgroundMrs D took a hire purchase agreement with VFS. She says that the car provided to her under the agreem... (2 pages)View decision -
Decision Reference DRN5960455
12 Jan 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMr C complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) will not pay his claim in respect of a roof bought with credit.backgroundMr C had his flat roof replaced, and paid for this by means of a connected loan arranged for him ... (2 pages)View decision -
Decision Reference DRN5829440
12 Jan 2016 St Andrew's Life Assurance Plc Not upheldInvestment and pensionsMr G, on behalf of the estate of the late Mr C, complains that St Andrew’s Life Assurance Plc didn’t make more effort to confirm Mr C’s intentions for his whole-of-life policy when it was due to mature. He would have paid the increased premiums for the policy to con... (2 pages)View decision -
Decision Reference DRN1861440
12 Jan 2016 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr C complains that he was mis-sold payment protection insurance (“PPI”) with a credit card by Capital One (Europe) plc.backgroundMr C took out a credit card with Capital One in 2004. A few weeks later it seems that he was sold a PPI policy which would’ve paid 10% of his... (2 pages)View decision
