We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN1140382
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMiss F has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to her. She paid a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Miss F’s comp... (3 pages)View decision -
Decision Reference DRN2263428
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H have complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to them in 2008. They pay a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Mr and Mrs H’s ... (2 pages)View decision -
Decision Reference DRN2883737
2 Oct 2015 Homeserve Membership Limited UpheldInsurance (excluding PPI)Mr B complains about Homeserve Membership Limited’s handling of a claim he made under his plumbing and drainage insurance policy.backgroundIn January 2015, Mr B contacted Homeserve about a leak in his home. Homeserve sent its contactors to inspect it several times. ... (2 pages)View decision -
Decision Reference DRN4372810
2 Oct 2015 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr H isn’t happy a claim he made under his home emergency policy was declined by Inter Partner Assistance S.A. (trading as AXA Assistance). backgroundMr H made a claim to Inter Partner to have an emergency repair to his roof after a leak occurred, following damage... (2 pages)View decision -
Decision Reference DRN5893163
2 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr S and Mrs U have complained that HSBC Bank Plc (“HSBC”) mis-sold an ‘Advance’ packaged bank account to Mrs U in 2007. Mr S was added to the account in 2008. They paid a monthly fee for the account and could have used several benefits in return.backgroundOne ... (3 pages)View decision -
Decision Reference DRN4743112
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr S has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to him in 2003. He pays a monthly fee for the account, which offers a number of benefits in return.backgroundOne of our adjudicators has looked into Mr S’s... (2 pages)View decision -
Decision Reference DRN0325728
2 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr and Mrs M have complained that HSBC Bank Plc (“HSBC”) mis-sold them a Plus (later known as Advance) packaged bank account in 2006. They paid a monthly fee for the account which provided some benefits in return.Mr and Mrs M have used a claims management company (... (2 pages)View decision -
Decision Reference DRN2838172
2 Oct 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G complains about the sale of a mortgage endowment policy in 1984. The Prudential Assurance Company Limited is responsible for the sale.backgroundThe business upheld the complaint. It agreed that Mr G had been mis sold the policy. It calculated what redress was d... (3 pages)View decision -
Decision Reference DRN4838544
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr B has complained that National Westminster Bank Plc (NatWest) mis-sold him an Advantage Gold packaged account in 1999. He paid a monthly fee for the account which offered several benefits in return.Mr B has used a claims management company (CMC) to bring his comp... (2 pages)View decision -
Decision Reference DRN0501489
2 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr W has complained that he was mis-sold a packaged bank account by Barclays Bank Plc (“Barclays”).backgroundThe background to this complaint was set out in my provisional decision in August 2015. A copy of this is attached and forms part of this final decision, so I w... (3 pages)View decision
