We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN6982653
8 Mar 2016 Wallwood Consultants Limited Not upheldInvestment and pensionssummaryMs S complains about her investment in a discretionary management programme run by Wallwood Consultants Limited. Ms S believes the account wasn’t suitable for her and that she wasn’t given enough information to understand it. backgroundIn November 2013, Ms S met wit... (3 pages)View decision -
Decision Reference DRN7655421
8 Mar 2016 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMs H complains Hargreaves Lansdown Asset Management Limited (HL) failed to process her instruction to invest her ISA-held funds into the CF Woodford Equity Income Fund (CF fund).backgroundThe background and circumstances of this complaint are set out within my provision... (4 pages)View decision -
Decision Reference DRN5290183
8 Mar 2016 esure Insurance Limited UpheldInsurance (excluding PPI)Mr A has complained that esure Insurance Limited hasn’t paid for all the repairs to his car after he was involved in a road traffic accident. backgroundMr A’s car was damaged after he had an accident where his car skidded on ice. esure arranged for the car to go ... (3 pages)View decision -
Decision Reference DRN0981832
8 Mar 2016 Abbey Life Assurance Company Limited Not upheldInvestment and pensionsMr T complains that the executive pension plan (EPP) he took out with Abbey Life Assurance Company Limited (Abbey Life), and paid £1,000 into, lapsed without value. backgroundIn 1986, Mr T’s adviser recommended he invest £1,000 into an EPP with Abbey Life. Abbey Life ... (2 pages)View decision -
Decision Reference DRN5369891
8 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr C has complained that Society of Lloyd’s refused to pay his motor insurance claim after his car was damaged during repairs.For the sake of ease I’ll refer to Lloyd’s throughout this decision even though some of the actions were that of its agents.backgroundMr C too... (2 pages)View decision -
Decision Reference DRN0858317
8 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr and Mrs G say HSBC Bank Plc (“HSBC”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2002. Our adjudicator didn’t uphold the complaint. Mr and Mrs G d... (2 pages)View decision -
Decision Reference DRN8199307
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr W says that he was mis-sold a single premium payment protection insurance (PPI) policy by Bank of Scotland plc (BOS).backgroundMr W took out a personal loan during a meeting with BOS in 1994. At the same time he took out a single premium PPI policy to cover ... (2 pages)View decision -
Decision Reference DRN4767320
8 Mar 2016 Welcome Financial Services Limited Not upheldPayment protection insurance (PPI)Miss S says Welcome Financial Services Limited (‘Welcome’) mis-sold her payment protection insurance (‘PPI’).backgroundI issued my provisional findings explaining why I thought no compensation was due to Miss S. A copy of my provisional decision is attached to, and forms ... (4 pages)View decision -
Decision Reference DRN2670074
8 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr C says he was mis-sold a regular premium mortgage payment protection insurance (PPI) policy by HSBC Bank Plc (HSBC).backgroundIn 1998 Mr C took out a mortgage with HSBC. At the same time he took out a regular premium PPI policy to cover his repayments if he was ... (3 pages)View decision -
Decision Reference DRN8160955
8 Mar 2016 HBS (Financial Planning) Limited UpheldInvestment and pensionsMr and Mrs H complain about unsuitable investment advice from HBS (Financial Planning) Limited (in liquidation).backgroundMr and Mrs H held ISA and Unit Trust assets invested in the Blackrock Gold and General fund. In March 2011 HBS advised them to invest in an advisor... (4 pages)View decision
