We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN0901594
8 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Miss O and Mr P complain that they were mis-sold mortgage payment protection insurance (MPPI) by Nationwide Building Society in 1998, 2000 and 2002.backgroundI issued my provisional decision in February 2016 A copy of this is attached and forms part of this final dec... (3 pages)View decision -
Decision Reference DRN2299259
8 Mar 2016 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mrs J’s complaint is about Allianz Insurance Plc’s decision to decline claims she made under a pet insurance policy.backgroundI issued a provisional decision on this matter in February 2016, part of which is copied below:“Mrs J made a claim under her pet insurance poli... (5 pages)View decision -
Decision Reference DRN6803696
8 Mar 2016 Universal Wealth Management LLP UpheldInvestment and pensionsMrs B’s complaint against Universal Wealth Management LLP (Universal) is that it gave her unsuitable advice to invest part of her pension fund in the Connaught Series One Income fund and True Gold investments.backgroundI issued my provisional decision on this complaint ... (12 pages)View decision -
Decision Reference DRN1283111
8 Mar 2016 Universal Wealth Management LLP UpheldInvestment and pensionsMr B’s complaint against Universal Wealth Management LLP (Universal) is that it gave Mr B unsuitable advice to invest part of his pension fund in the Connaught Series One Income fund and True Gold Investments.backgroundI issued my provisional decision on this complaint... (12 pages)View decision -
Decision Reference DRN1867742
8 Mar 2016 RJH Mortgage and Financial Services Limited UpheldInvestment and pensionsMrs B complains that RJH Mortgage and Financial Services Limited inappropriately advised her to transfer a number of her existing pension plans to a new plan, and then subsequently transfer it again from the new plan to another provider.backgroundIn 2008 Mrs B was adv... (8 pages)View decision -
Decision Reference DRN3149823
8 Mar 2016 ITC Compliance Limited Not upheldPayment protection insurance (PPI)Mrs C says she was mis-sold payment protection insurance (‘PPI’). ITC Compliance Limited has accepted responsibility for the complaint so I will refer to “ITC” in my decision.backgroundMrs C bought a car on hire purchase through ITC in 2008. She also purchased a singl... (2 pages)View decision -
Decision Reference DRN3115815
8 Mar 2016 Santander UK Plc UpheldBanking and creditMr H has complained about the quality of a car he bought using his Santander UK Plc credit card.backgroundMr H bought a car using his Santander credit card to pay for all but the deposit. Unfortunately, within around two weeks of purchase, he experienced a number of... (2 pages)View decision -
Decision Reference DRN8100108
8 Mar 2016 MKDP LLP Not upheldBanking and creditMs H complains that MKDP LLP (MKDP) are chasing her for a debt which is still in dispute and are threatening her with legal action to recover the debt. She doesn’t accept she owes this amount.She wants MKDP to stop chasing her for the debt and return the debt to t... (2 pages)View decision -
Decision Reference DRN1244665
8 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr W has complained that Bank of Scotland plc hasn’t refunded him for additional travel costs when he experienced train delays.backgroundMr W bought train tickets for himself and a group of friends, using his Bank of Scotland card. Unfortunately there were train dela... (2 pages)View decision -
Decision Reference DRN1928793
8 Mar 2016 Santander UK Plc Not upheldBanking and creditMs H complains that Santander UK Plc allowed payments to be made out of her account, which she says she didn’t make – or allow anybody else to make on her behalf. She’s looking for Santander to refund the money.backgroundEarly in 2014, several payments were made f... (3 pages)View decision
