We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN3818898
2 Oct 2015 Esure Services Limited UpheldInsurance (excluding PPI)Mr D’s complaint is that Esure Services Limited shouldn’t have cancelled his motor insurance policy. backgroundI have attached my provisional decision from August 2015, which forms part of this final decision. In my provisional decision I set out why I was thinking ... (3 pages)View decision -
Decision Reference DRN2846445
2 Oct 2015 Clydesdale Bank Plc UpheldBanking and creditMr and Mrs O complain that Clydesdale Bank Plc mis-sold them a fixed rate business loan. Their solicitor brings the complaint on their behalf.backgroundThe circumstances leading to this complaint were set out in my provisional decision dated 2 September 2015, a copy of ... (8 pages)View decision -
Decision Reference DRN7993194
2 Oct 2015 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr D’s complaint is about the payment of compensation by Bank of Scotland plc for the sale of a payment protection insurance (PPI) policy.backgroundMr D complained to Bank of Scotland about two credit card PPI policies he was sold in 2002. In June 2012, Bank of Scotlan... (2 pages)View decision -
Decision Reference DRN7964715
2 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr O complains that Barclays Bank PLC will not pay him the balance on a savings account held in his name. backgroundMr O opened a savings account in 1996 with what was then the Woolwich Building Society. Over the years that followed, the Woolwich became part of Barclays... (2 pages)View decision -
Decision Reference DRN5416604
2 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank PLC, trading as Barclaycard, will not refund to him the money that he paid to a claims management company. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974. backgroundMr C used his Barclayca... (2 pages)View decision -
Decision Reference DRN5979427
2 Oct 2015 Barclays Bank Plc UpheldBanking and creditMr I complains on behalf of Mrs I that Barclays Bank Plc won’t accept Mrs I has made overpayments on her loan since the start, so it owes her money – not the other way round. Mr I also complains that Mrs I is now receiving letters from a third party about repayme... (2 pages)View decision -
Decision Reference DRN9014375
2 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr A complains on behalf of the estate of his late father. Mr A says that National Westminster Bank Plc (NatWest) provided him with incorrect information about hisfather’s account and made mistakes in calculating interest due on funds deposited. Mr A says he wants ... (2 pages)View decision -
Decision Reference DRN4344270
2 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C complains that Bank of Scotland Plc (“Halifax”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy in 2002.backgroundMr C bought a MPPI policy in August 2002 to protect his mortgage repayments. The policy was sold during a branch meeting.Mr C belie... (2 pages)View decision -
Decision Reference DRN1159918
2 Oct 2015 Ashcourt Rowan Financial Planning Limited Not upheldInvestment and pensionsMr B has complained about the advice he got from Ashcourt Rowan Financial Planning Limited (Ashcourt Rowan) when he chose an annuity. He says that his medical background, including his family history, should have been taken into consideration when his annuity was set up.H... (3 pages)View decision -
Decision Reference DRN2220120
2 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMiss B complains that Bank of Scotland plc (trading as Halifax) did not provide clear information to enable her to complete her Individual Savings Account (ISA) transfers. background Miss B wanted to transfer her Halifax ISAs to another provider. On 7 May 2015, she tr... (2 pages)View decision
