We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN0756417
8 Mar 2016 Amtrust Europe Limited Not upheldInsurance (excluding PPI)Mr and Mrs G are unhappy with the way Amtrust Europe Limited has handled the claim under their building warranty.backgroundMr and Mrs G made a claim after tiles started to fall off their roof shortly after they bought and moved into the property. Initially there were a... (2 pages)View decision -
Decision Reference DRN0998335
8 Mar 2016 Philip Williams & Company Insurance Management Not upheldInsurance (excluding PPI)Mr and Mrs H’s complaint is in respect of information provided to them by Philip Williams & Company Insurance Management (PWCI) as intermediaries of a legal expenses insurance policy.They say that the information they were provided with was misleading and led t... (5 pages)View decision -
Decision Reference DRN8105165
8 Mar 2016 Lloyds Bank General Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs D have complained that Lloyds Bank General Insurance Limited has declined a claim they made on their home insurance policy.backgroundFollowing a period of heavy rain, Mr and Mrs D made a claim for storm damage to their conservatory. Lloyds declined the clai... (2 pages)View decision -
Decision Reference DRN7995815
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr L has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a Platinum packaged bank account in 2005.backgroundMr L also complained about the sale of a Select packaged bank account that was sold in 2004. But Lloyds has accepted that it mis-sold that account an... (5 pages)View decision -
Decision Reference DRN4161268
8 Mar 2016 Vanquis Bank Limited Not upheldBanking and creditMrs U bought air tickets through a travel company (“T Company”) for herself, her husband and her nephew, using a credit card issued by Vanquis Bank Limited (“Vanquis”). She complains that: her nephew wasn’t allowed to board a plane because the airline said his pa... (2 pages)View decision -
Decision Reference DRN3740783
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs F have complained that Lloyds Bank PLC (“Lloyds”) mis-sold a packaged bank account to them.backgroundLloyds has told us Mr and Mrs F upgraded their fee-free account to a Platinum account online in 2008. I understand that Mr and Mrs F are not complaining a... (3 pages)View decision -
Decision Reference DRN4468187
8 Mar 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Ms H’s complaint is about the mis-sale of a payment protection insurance (PPI) policy and the compensation Barclays Bank Plc has offered to put this right.backgroundMs H has complained that Barclays mis-sold her a PPI policy on her overdraft.In 2013, Barclays agre... (2 pages)View decision -
Decision Reference DRN3563292
8 Mar 2016 International Insurance Company of Hannover SE Not upheldInsurance (excluding PPI)Mr T has complained about how International Insurance Company of Hannover SE (IICH) has handled a claim under his buildings insurance policy.backgroundMr T contacted IICH in November 2014 after he noticed cracks in his house.IICH appointed a loss adjuster to investigate ... (2 pages)View decision -
Decision Reference DRN4075531
8 Mar 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Miss W says National Westminster Bank Plc mis-sold her a payment protection insurance(PPI) policy.backgroundThis complaint is about a credit card PPI policy taken out in 2000. NatWest says that it thinks the PPI policy was added to Miss W’s credit card account at the... (2 pages)View decision -
Decision Reference DRN3494156
8 Mar 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs R say The Co-operative Bank Plc, then trading as Britannia Building Society (“Britannia”) mis-sold a payment protection insurance (“PPI”) policy with their mortgage.backgroundIn June 1996, Mr and Mrs R applied for a joint mortgage and applied for PPI at the... (2 pages)View decision
