We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN0019847
7 Oct 2015 National Westminster Bank Plc Not upheldInvestment and pensionsMr B complains that National Westminster Bank Plc mis-sold him a term assurance policy and led him to believe that the policy was a condition of his business loan. In making his complaint, Mr B is represented by a claims management company.background In 2007, Mr B appli... (2 pages)View decision -
Decision Reference DRN4909518
7 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has raised a number of concerns about The Prudential Assurance Company Limited. In particular he feels that they have failed to provide him with accurate information about his pension figures.backgroundI issued my provisional decision on 6 March 2014. A copy is att... (4 pages)View decision -
Decision Reference DRN6811951
7 Oct 2015 Phoenix Life Assurance Limited Not upheldInvestment and pensionsMr J has complained about the way his ‘with profits’ plans with Phoenix Life Assurance Limited have performed. He says there has been no bonus or growth for around 13 years. He’s also unaware of any compensation paid into the plans in 2002.backgroundOne of our adjud... (3 pages)View decision -
Decision Reference DRN5625826
7 Oct 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S complained that she was mis-sold payment protection insurance (PPI) with a loan with Lloyds Bank Plc (Lloyds).backgroundLloyds agreed that Mrs S had been mis-sold PPI and made her an offer of £1,566.59 in compensation.Mrs S didn’t think this offer was enough and ... (2 pages)View decision -
Decision Reference DRN4898507
7 Oct 2015 Openwork Limited Not upheldInvestment and pensionsMrs J is complaining about the fee her financial adviser, a representative of Openwork Limited, charged for arranging to transfer a pension fund held in a self-invested personal pension (SIPP) to it from another provider. Mrs J says the £6,000 fee bears no relation to th... (2 pages)View decision -
Decision Reference DRN3949301
7 Oct 2015 Canada Square Operations Limited UpheldPayment protection insurance (PPI)Miss M has complained that she was mis-sold a payment protection insurance (“PPI”) policy by Canada Square Operations Limited (“Canada Square”), trading as Egg.backgroundMiss M took out a credit card with Canada Square in May 2006 and took out a PPI policy to protect ... (2 pages)View decision -
Decision Reference DRN1727810
7 Oct 2015 EGB Financial Ltd UpheldInvestment and pensionsEGB Financial Ltd offered to review Mr B’s pension plans. As a result, it transferred his Legal & General stakeholder plan to an Aegon personal pension. He thinks this transfer was unnecessary and primarily benefited EGB in the way of commission. backgroundMr B’... (4 pages)View decision -
Decision Reference DRN1755062
7 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)In July 2002 and January 2005 Mr W bought single premium Payment Protection Insurance (PPI) policies in branch meetings. These were alongside loans from HSBC Bank Plc, hereafter “HSBC”. Mr W thinks that HSBC has acted unfairly in the sale of these PPI policies.backgro... (2 pages)View decision -
Decision Reference DRN0746913
7 Oct 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Ms W says Nationwide Building Society mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy which Ms W took out at a meeting in a branch in 2001In August 2015 I issued my provisional decision on thi... (3 pages)View decision -
Decision Reference DRN4675549
7 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr D complains that he had to wait too long in one of the Bank of Scotland plc branches and then an offer to cover the cost of his telephone calls was withdrawn.backgroundMr D initially complained that he had had to wait about eleven minutes to pay in cheques. He t... (2 pages)View decision
