We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN9882549
7 Oct 2015 Bank of Ireland (UK) Plc Not upheldBanking and creditMr T says Bank of Ireland (UK) Plc (trading as Post Office) delayed the transfer of his moneyafter his bond matured.backgroundMr T completed a maturity form and gave nominated account details to link to his bond. Theform said that providing these details wasn’t an ins... (2 pages)View decision -
Decision Reference DRN9444995
7 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr D complains about delays caused by Lloyds Bank PLC to his mortgage application. He also complains that his property was undervalued and Lloyds would not lend the full amount he asked for. He asks that the mortgage loan is increased and the valuation is done properly... (3 pages)View decision -
Decision Reference DRN1982344
7 Oct 2015 Nationwide Building Society Not upheldBanking and creditMr K, on behalf of his son, says Nationwide Building Society approved three loans totalling £16,000 in less than two months. He says this can’t be responsible lending (the money has all been spent on gambling). He wants Nationwide to accept some responsibility by w... (2 pages)View decision -
Decision Reference DRN3039122
7 Oct 2015 Secure Trust Bank Plc Not upheldBanking and creditMrs W says Secure Trust Bank Plc gave her incorrect advice about how the interest would be applied to her loan. Had she understood the interest was frontloaded she wouldn’t have gone ahead.our initial conclusionsOur adjudicator didn’t recommend this complaint should be upheld. Sh... (2 pages)View decision -
Decision Reference DRN1847832
7 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr H is a director of H Ltd. He’s unhappy with Barclays Bank Plc’s response after H Ltd’s account information was merged with his personal accounts on his online banking profile. Barclays explained that the error occurred when H Ltd’s account was transferred from another bank. Barcl... (2 pages)View decision -
Decision Reference DRN1150612
7 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs P complain that Bank of Scotland Plc (trading as Halifax) failed to process their product transfer application in time. As a result they missed out on a lower rate of interest and Halifax didn’t extend the term of their mortgage.background Mr and Mrs P wa... (5 pages)View decision -
Decision Reference DRN2026473
7 Oct 2015 TSB Bank plc Not upheldBanking and creditMrs E is helping her mother, Mrs A, with this complaint. Mrs E says TSB Bank Plc hasn’t properly explained why it spoke to Mrs A on the phone – despite instructions not to do so. And she doesn’t feel the bank has apologised properly for the problems that resulted f... (3 pages)View decision -
Decision Reference DRN1650671
7 Oct 2015 AXA Insurance UK Plc UpheldPayment protection insurance (PPI)Mr G complains that AXA Insurance UK Plc stopped paying a PPI claim he made for unemployment benefit, and that it demanded that he repay all the benefits paid so far. backgroundMr G made a claim for unemployment benefits under his PPI policy. AXA paid benefits for s... (3 pages)View decision -
Decision Reference DRN4769537
7 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr W complains about the terms of an offer made by Bank of Scotland plc (trading as Colleys) to settle his complaint. In particular, Mr W’s not happy to accept the offer as it stands because he’s worried about potential losses or issues that might arise in the fu... (2 pages)View decision -
Decision Reference DRN5562109
7 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMs T complains that National Westminster Bank Plc didn’t remove her name from a joint loan she held with her ex-husband. She says the bank didn’t tell her that her ex-husband hadn’t kept up with the loan repayments and complains that her credit file has been affec... (2 pages)View decision
