We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
-
Decision Reference DRN9344805
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C says Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (PPI) policy.backgroundMr C bought the policy in 2004 at the same time as taking out a credit card. He applied for the credit card on a telephone call in a branch.I issued a... (1 page)View decision -
Decision Reference DRN4345837
8 Mar 2016 Neales Financial Management Limited UpheldInvestment and pensionsMr and Mrs G’s complaint concerns the advice they received from Neales Financial Management Limited (“Neales”) to invest in the EEA Life Settlements Fund. This is an Unregulated Collective Investment Scheme (“UCIS”). They say it should not have been recommended, as they ... (7 pages)View decision -
Decision Reference DRN9924585
8 Mar 2016 Zurich Insurance PLC UpheldInsurance (excluding PPI)Mr S is unhappy with how Zurich Insurance PLC handled his subsidence claim made on his home insurance policy.backgroundMr S made a claim to Zurich over 16 years ago. Various things went wrong and Mr S complained. Zurich paid Mr S a total of £2,000 compensation for all t... (2 pages)View decision -
Decision Reference DRN5915237
8 Mar 2016 Virgin Money plc UpheldBanking and creditMr W complains that Virgin Money plc has not treated him fairly in that it has not refunded to him the credit balance and interest on his account, despite repeated requests. He would like Virgin Money to refund the money owing to him. backgroundMr W says he first... (2 pages)View decision -
Decision Reference DRN8095196
8 Mar 2016 Intrinsic Mortgage Planning Ltd Not upheldInvestment and pensionsMr and Mrs D have complained about the sale of four policies by a financial adviser. Intrinsic Mortgage Planning Ltd takes responsibility for that advice. They feel they shouldn’t have been advised to take the policies out. They already had cover, and their circumst... (4 pages)View decision -
Decision Reference DRN6862630
8 Mar 2016 Nationwide Building Society Not upheldBanking and creditMr M has complained that Nationwide Building Society refused to refund him for a purchase.backgroundMr M made a purchase, but would like it to be refunded. He contacted Nationwide about both a chargeback and a claim under section 75 of the Consumer Credit Act 1974.... (1 page)View decision -
Decision Reference DRN8250362
8 Mar 2016 WDFC UK Limited UpheldBanking and creditMs B and her representative complain that WDFC UK Limited (trading as Wonga.com) lent her unaffordable payday loans and caused her to become dependent on them. backgroundOur adjudicator felt this complaint should be upheld. She said: Wonga granted Ms B 18 loans. All w... (2 pages)View decision -
Decision Reference DRN7935020
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)The late Mr S complained that Bank of Scotland plc (trading as Halifax) mis-sold him a payment protection insurance (PPI) policy on his loan. He was unhappy with the amount it offered him in compensation.background Mr S took out a PPI policy in 2004 at the same time ... (3 pages)View decision -
Decision Reference DRN8408511
8 Mar 2016 WDFC UK Limited UpheldBanking and creditMr R and his representative complain that WDFC UK Limited (trading as Wonga.com) didn’t carry out proper affordability checks when granting him unaffordable payday loans. He became dependent on them and they worsened his financial position. They want the balance written ... (2 pages)View decision -
Decision Reference DRN2815940
8 Mar 2016 WDFC UK Limited UpheldBanking and creditMr G complains that WDFC UK Limited (trading as Wonga.com) didn’t carry out proper affordability checks when he took out payday loans. He says he was dependent on the loans. And they were unaffordable and contributed to his financial difficulties. He wants a refund o... (2 pages)View decision
