We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN7629979
7 Oct 2015 Cheltenham & Gloucester plc UpheldPayment protection insurance (PPI)Mr G says that Cheltenham & Gloucester Plc (C&G) mis-sold him mortgage payment protection insurance (PPI).backgroundMr G took out a mortgage with C&G in 2006. At the same time he was sold monthly premium PPI to cover his repayments if he’d been unable to ... (2 pages)View decision -
Decision Reference DRN5649887
7 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs J say Nationwide Building Society mis-sold them a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2000. Mr and Mrs J applied for their loan by post and the PPI was added during... (2 pages)View decision -
Decision Reference DRN8400602
7 Oct 2015 Santander UK Plc UpheldPayment protection insurance (PPI)Mr E complains that Santander UK Plc (‘Santander’) mis-sold payment protection insurance (‘PPI’) to him when he took a mortgage in 2003.backgroundOur adjudicator thought this complaint should be upheld because Mr E had a pre-existing medical condition and Santander did... (2 pages)View decision -
Decision Reference DRN4696051
7 Oct 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mrs A says Nationwide Building Society (Nationwide) mis-sold her a payment protection insurance (PPI) policy with a loan.backgroundI issued my provisional decision in August 2015, a copy of which is attached and forms part of this final decision. In my provisional decisi... (4 pages)View decision -
Decision Reference DRN7249132
7 Oct 2015 Barclays Bank Plc UpheldBanking and creditMrs C complains that Barclays Bank Plc (“Barclays”) mis-sold her a packaged bank account. She’s brought her complaint to us through a claims management company (“CMC”).backgroundBarclays has told us Mrs C upgraded from her fee-free account to a Premier Life account in 200... (3 pages)View decision -
Decision Reference DRN5653349
7 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs R have complained that they were mis-sold packaged bank accounts by The Royal Bank of Scotland Plc (“RBS”).backgroundMr and Mrs R opened a fee-free account with RBS in February 1992. They upgraded this to a Royalties account in November 1997 and then up... (3 pages)View decision -
Decision Reference DRN6388075
7 Oct 2015 Robins & Day Limited Not upheldPayment protection insurance (PPI)Miss W complains that Robins & Day Limited (Robins) mis-sold her a regular premium payment protection insurance (PPI) policy when she took out a hire purchase agreement. backgroundIn 2005 at a branch of Robins during a meeting with a Sales Adviser, Miss W entered... (3 pages)View decision -
Decision Reference DRN8033131
7 Oct 2015 Santander UK Plc UpheldPayment protection insurance (PPI)Mrs S complains that Santander UK Plc trading as Abbey National (“Santander”) mis-sold her a mortgage payment protection insurance (“MPPI”) policy.backgroundMrs S applied for a mortgage with Santander in 2004. She was sold MPPI at the same time. Our adjudicator consider... (2 pages)View decision -
Decision Reference DRN2550662
7 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that they were mis-sold a payment protection insurance (“PPI”) policy when they took out a loan with Bank of Scotland (“BoS”), trading as Halifax.backgroundIn 2000 Mr and Mrs B took out a loan with BoS. At the same time they bought a regular p... (2 pages)View decision -
Decision Reference DRN3581914
7 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs K have complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to them in 1998. They paid a monthly fee for the account which offered several benefits in return. backgroundI attach my provisional decision of 2... (6 pages)View decision
