We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN3858682
8 Mar 2016 WDFC UK Limited UpheldBanking and creditMr J complains that WDFC UK Limited (trading as Wonga.com) didn’t carry out proper affordability checks and irresponsibly granted him unaffordable payday loans. He says it trapped him in a spiral of increasing debt which worsened his financial position. He wants the int... (2 pages)View decision -
Decision Reference DRN7958175
8 Mar 2016 WDFC UK Limited UpheldBanking and creditMrs F complains that WDFC UK Limited (trading as Wonga.com) didn’t carry out proper affordability checks and irresponsibly granted her unaffordable payday loans. She says she kept borrowing and took out new loans to pay off the previous ones. She wants the interest and ... (1 page)View decision -
Decision Reference DRN7759038
8 Mar 2016 Yorkshire Building Society UpheldBanking and creditMs M complains that Yorkshire Building Society trading as Chelsea Building Society (“Chelsea”) wrongly paid unpaid ground rent to her landlord’s solicitors and added the costs to her mortgage account. She wants a refund of the ground rent, charges and interest, together wit... (2 pages)View decision -
Decision Reference DRN8992841
8 Mar 2016 Barclays Bank Plc UpheldBanking and creditMrs F complains that Barclays Bank Plc has not treated her fairly in that it allowed incorrect information to remain on her credit file, affecting her credit rating. She would like the bank to compensate her for the stress and inconvenience she says this caused her. ... (2 pages)View decision -
Decision Reference DRN8463759
8 Mar 2016 Advantage Finance Ltd UpheldPayment protection insurance (PPI)Mr B’s complaint is about a payment protection insurance (PPI) policy he was sold by Advantage Finance Ltd (Advantage) in July 2008. Mr B also complained about other insurance policies and warranties he was sold at the same time. In addition Mr B complained about char... (5 pages)View decision -
Decision Reference DRN9961807
8 Mar 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mrs M says National Westminster Bank Plc (NatWest) mis-sold her a single premium payment protection insurance (PPI) policy in 2006.NatWest has offered Mrs M compensation for mis-selling her the policy but she isn’t happy with NatWest’s’ offer. backgroundIn March 2006 Mrs... (3 pages)View decision -
Decision Reference DRN5249708
8 Mar 2016 Lloyds Bank PLC UpheldInvestment and pensionsMr F complains Lloyds Bank PLC (Lloyds) wrongly advised him to invest in a structured investment, the Scottish Widows Protected Capital Solutions Fund 1 (PCSF1).backgroundMr F was retired and had an income of just over £11,200 in 2009. He had over £200,000 in secure a... (5 pages)View decision -
Decision Reference DRN4511735
8 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr S complains that Society of Lloyd’s (Lloyd’s), his motor insurer, gave him incorrect information after he’d been involved in an accident. He says Lloyd’s told him he didn’t need to report the accident to police and as result he was convicted in court of failing t... (2 pages)View decision -
Decision Reference DRN9274884
8 Mar 2016 Santander UK Plc Not upheldInvestment and pensionsMrs W is unhappy that following advice from Santander, when she took out a Stocks andShares ISA as a United States national, she was not warned that her investment would beliable to taxation in the USA.She is unhappy to have incurred a US tax demand on the investment... (3 pages)View decision -
Decision Reference DRN7891805
8 Mar 2016 Caversham Finance Limited UpheldBanking and creditMr M complains about the quality of sofas he bought on finance from Caversham Finance Limited (trading as BrightHouse). He wants a refund under section 75 of the Consumer Credit Act 1974.backgroundMr M entered into the hire-purchase agreement with BrightHouse to buy two r... (2 pages)View decision
