We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN5860341
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMrs M has complained that Lloyds Bank PLC (“Lloyds”) mis-sold her Select and Silver packaged bank accounts in 2008 and 2010. backgroundOne of our adjudicators has looked into Mrs M’s complaint already and she didn’t think that Lloyds mis-sold the packaged accounts to he... (3 pages)View decision -
Decision Reference DRN2224607
8 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr R complains that The Royal Bank of Scotland Plc blocked payments that he tried to make and he’s unhappy with the way the bank dealt with him afterwards. backgroundMr R lives abroad and planned a visit to another foreign country. He tried to make payments for accomm... (2 pages)View decision -
Decision Reference DRN8821433
8 Mar 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr R says Barclays Bank Plc mis-sold him a payment protection insurance (“PPI”) policy.Mr R bought the policy over the telephone in 2003, a few weeks after he applied for a credit card.backgroundI made a provisional decision on this complaint in January 2016, no... (1 page)View decision -
Decision Reference DRN5115315
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr S says Bank of Scotland plc, trading as Halifax, mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr S bought the policy in 2000 at the same time as taking out a loan. Mr S took out a number of loans with Halifax and this decision is about the... (2 pages)View decision -
Decision Reference DRN9625426
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMrs Q has complained that Lloyds Bank PLC (“Lloyds”) mis-sold her a Premier packaged bank account in 2010. She paid a monthly fee for the account which included some benefits.backgroundOne of our adjudicators has looked into Mrs Q’s complaint already and she didn’t thin... (3 pages)View decision -
Decision Reference DRN4074797
8 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr R complains about the systems of The Royal Bank of Scotland Plc in relation to recurring transactions. He is unhappy that the bank doesn’t alert him to recurring transactions that are being made, whether by annotation on the statement or any other means.backgroundM... (2 pages)View decision -
Decision Reference DRN5181939
8 Mar 2016 PDHL Limited Not upheldBanking and creditMiss O complains that PDHL Limited has provided her with inappropriate advice relating to adebt management plan (“DMP”) she entered into with them. The complaint has been brought to this service by a claims management company (“CMC”). But for simplicity I shall re... (2 pages)View decision -
Decision Reference DRN1153003
8 Mar 2016 Acromas Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Acromas Insurance Company Limited refused to pay for repairs to his car after he sought assistance under his breakdown repair cover (BRC) policy when his car broke down. backgroundMr M’s car started a journey on 31 May and an engine warning l... (4 pages)View decision -
Decision Reference DRN7990319
8 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr F complains that U K Insurance Limited (“UKI”) unfairly settled a claim made against his motor insurance policy by another driver, leading to much higher premiums for him.backgroundThe other driver informed UKI her car had been involved in a collision with Mr F’... (2 pages)View decision -
Decision Reference DRN9887549
8 Mar 2016 Hiscox Insurance Company Limited UpheldInsurance (excluding PPI)Mrs H complains that Hiscox Insurance Company Limited hasn’t paid the full cost of replacing items for which two claims were made under a Home insurance. backgroundThe claims related to two burglaries at Mrs H’s home. A large number of items were reported to have be... (3 pages)View decision
