We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN7690697
8 Mar 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMr O has complained about the quality of a car he acquired, using finance from Clydesdale Financial Services Limited.Mr O has been represented in this complaint. But for clarity, I’ll refer to all submissions as having been made by him personally.backgroundIn 2013, Mr O u... (1 page)View decision -
Decision Reference DRN8725720
8 Mar 2016 True Bearing Ltd UpheldInvestment and pensionsMr M complained the he was mis-advised by True Bearing Ltd to transfer his pension benefits into a Self-Invested Personal Pension ("SIPP"). The funds were then invested in “Green Oil Plantation”.backgroundTrue Bearing advised Mr M to transfer pension benefits ... (7 pages)View decision -
Decision Reference DRN6122463
8 Mar 2016 Santander UK Plc Not upheldBanking and creditMiss H complains that Santander UK Plc gave her incorrect information when she asked how much interest she’d need to pay.background Miss H had been making a lot of cash transactions on her credit card. She was worried, so she phoned Santander to ask how much inte... (2 pages)View decision -
Decision Reference DRN4414935
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr S complains that Barclays Bank Plc gave him poor customer service on a number of occasions. He has spent over 16 hours on the phone and in his local branch he had to wait in a queue until the cashier stopped having a private conversation.backgroundBarclays credi... (2 pages)View decision -
Decision Reference DRN1454470
8 Mar 2016 MBNA Limited Not upheldBanking and creditMr H complains that MBNA Limited didn’t tell him it would substantially increase the interest rate on his credit card account. He is unhappy that the interest being charged is not immediately obvious on its online statements unlike its paper statements.backgroundMr H... (2 pages)View decision -
Decision Reference DRN5696564
8 Mar 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs S complain that Legal & General Partnership Services Limited through its appointed representative Just Mortgages Direct Limited (“L & G”).backgroundMr and Mrs S wanted to buy a property and used a mortgage broker, Just Mortgages, to help get a mortg... (3 pages)View decision -
Decision Reference DRN1207197
8 Mar 2016 Vanquis Bank Limited UpheldBanking and creditMr G complains that Vanquis Bank Limited closed his credit card account without giving him any notice but it’s still charging him interest.backgroundVanquis said it had restricted Mr G’s account and would close it when he’d paid the full outstanding balance. Mr G though... (2 pages)View decision -
Decision Reference DRN0736442
8 Mar 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Ms B complains that Admiral Insurance Company Limited mishandled a claim on her motor insurance policy.backgroundMs B was the policyholder. Her daughter was a named driver. She was involved in an accident with a third party. Ms B complained about the estimated costs ... (2 pages)View decision -
Decision Reference DRN7106165
8 Mar 2016 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr K complains about how Advantage Insurance Company Limited handled a claim made under his motor insurance policy involving a cyclist. He wants it to reinstate his no claims discount (NCD) and reimburse the extra premium and fees he has paid. background Mr K was invo... (2 pages)View decision -
Decision Reference DRN7492931
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs H has complained that Bank of Scotland plc trading as Halifax (“Bank of Scotland”) mis- sold her a regular premium payment protection insurance (“PPI”) policy in 1997 when she took out a loan. backgroundOur adjudicator looked at this complaint and thought that it s... (2 pages)View decision
