We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN8698788
7 Oct 2015 Barclays Bank Plc UpheldBanking and creditMr Y complains Barclays Bank Plc hasn’t told him why it closed his account or compensated him enough for the problems that followed on from this.backgroundBarclays wrote to Mr Y saying it was closing his account straight away. He says this caused him lots of problems... (2 pages)View decision -
Decision Reference DRN4890180
7 Oct 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr J complains that he was mis-sold two payment protection insurance (PPI) policies by Nationwide Building Society.backgroundMr J was sold PPI with loans that he took out with Nationwide in 1999 and 2000. The cost of the PPI was added to Mr J’s loan accounts. When ... (2 pages)View decision -
Decision Reference DRN0229978
7 Oct 2015 Black Horse Limited Not upheldBanking and creditMr and Mrs M complain that Black Horse Limited have overcharged them for interest due on their secured loan. They also complain that the debt has been sold to another company. Mr and Mrs M want the loan written off, a refund of overpayments made and their credit fi... (3 pages)View decision -
Decision Reference DRN7891280
7 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mrs S says HSBC Bank Plc mis-sold her payment protection insurance (“PPI”). backgroundThis complaint is about a credit card PPI policy taken out in 2007. Our adjudicator recommended that the complaint be upheld. HSBC disagreed with the adjudicator’s opinion so the com... (2 pages)View decision -
Decision Reference DRN5623905
7 Oct 2015 Cheltenham & Gloucester plc Not upheldBanking and creditMr B complains that Cheltenham & Gloucester Plc (C&G) failed to administer his mortgage account properly.backgroundMr B has a mortgage with C&G. A part of his monthly mortgage payments is paid by the Department of Work and Pensions (DWP). Earlier this year, ... (2 pages)View decision -
Decision Reference DRN5529784
7 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMs M complains that Barclays Bank Plc mis-sold a mortgage reserve account (an MRA) to her. Since then, it treated her unfairly and has not administered the account properly. The stress has affected her health. Ms M asks that Barclays write off the remaining balance.... (5 pages)View decision -
Decision Reference DRN1938170
7 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr W has complained that The Royal Bank of Scotland Plc (RBS) mis-sold him a Royalties packaged bank account (PBA). The account was upgraded to a Royalties Gold account and was later upgraded again to a Royalties Premier account, which he also believes was mis- sold. ... (3 pages)View decision -
Decision Reference DRN2415493
7 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Miss H says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2004. Miss H says she applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC d... (2 pages)View decision -
Decision Reference DRN9753357
7 Oct 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr A says that he was mis-sold single premium payment protection insurance (PPI) when he took out a loan with HSBC Bank Plc (HSBC).backgroundI’ve attached my provisional decision from September 2015, which forms part of this final decision. In my provisional decision ... (3 pages)View decision -
Decision Reference DRN2112489
7 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs W complain that Bank of Scotland plc (“BoS”) mis-sold them a regular premium payment protection insurance (PPI) policy.backgroundMr and Mrs W were sold the PPI during a meeting with BoS in August 2003.Although the loan was in both Mr and Mrs W’s name, the... (2 pages)View decision