We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN3602622
8 Mar 2016 Yorkshire Building Society Not upheldPayment protection insurance (PPI)Mr T complains that Yorkshire Building Society (“Yorkshire”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy in 1989.backgroundMr T says he arranged his mortgage in 1976 and then re-mortgaged in 1985. He then bought a MPPI policy which started in May... (2 pages)View decision -
Decision Reference DRN3915578
8 Mar 2016 Yorkshire Building Society Not upheldPayment protection insurance (PPI)Mr T complains that Yorkshire Building Society (“Yorkshire”) mis-sold him a payment protection insurance (“PPI”) policy in 1989.backgroundMr T bought a PPI policy which started in April 1989 to protect his repayments on a loan secured against his mortgage. The policy w... (2 pages)View decision -
Decision Reference DRN8425440
8 Mar 2016 Connells Limited UpheldBanking and creditMr S complains about the customer service of Connells Limited when he applied for a mortgage on a Help to Buy (HTB) property.background In 2014 Mr S consulted Connells about a newbuild property he wanted to buy under the HTB scheme. Connells submitted a mortgage applica... (2 pages)View decision -
Decision Reference DRN3358723
8 Mar 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs E complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundIn 2006 Mr and Mrs E took advice from L&G about their mortgage. Their existing mortgage was part interes... (2 pages)View decision -
Decision Reference DRN0003645
8 Mar 2016 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Miss C complains (through her father) that Admiral Insurance Company Limited mishandled her claim on a motor insurance policy.background Miss C got a fixed penalty for excess speed (code SP30). A few months later she took out a policy with Admiral. But she didn’t tel... (3 pages)View decision -
Decision Reference DRN7343881
8 Mar 2016 UK Insurance Limited UpheldInsurance (excluding PPI)Mr C and Miss H have complained amount the amount UK Insurance Limited paid to settle their motor insurance claim.As most of the actions are those of Mr C - for the sake of ease - I’ll refer only to him throughout this decision.backgroundMr C’s car was written off... (2 pages)View decision -
Decision Reference DRN7124532
8 Mar 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mrs T complains about the repairs that Royal & Sun Alliance Insurance Plc (RSA) made to her car under her motor insurance policy. She wants her car repaired and compensation. Mrs T is represented by her husband.background Mrs T’s car was damaged and RSA arranged ... (2 pages)View decision -
Decision Reference DRN1262406
8 Mar 2016 Haven Insurance Company Not upheldInsurance (excluding PPI)Mr W complains that Haven Insurance Company increased the premium for his motor insurance policy at renewal because of a fault claim. He wants it to remove the claim or reduce his premium.backgroundMr W was involved in an accident when he collided with the car in... (2 pages)View decision -
Decision Reference DRN4153268
8 Mar 2016 Nationwide Building Society UpheldPayment protection insurance (PPI)Mrs H complains that Nationwide Building Society (“Nationwide”) mis-sold her a paymentprotection insurance (“PPI”) policy with her credit card.background I previously issued a provisional decision on this complaint. A copy of it is attached and forms part of this final ... (3 pages)View decision -
Decision Reference DRN9925805
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMiss S complains that Barclays Bank Plc unfairly classified her employment status as self- employed, so refused to extend the term and borrowing on her mortgage. As a result she had to go to another lender, incurring an early redemption charge (ERC) on her Barclay’s ... (2 pages)View decision
