We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN2710248
8 Mar 2016 Hart Brown UpheldInvestment and pensionsMrs F has complained about the advice she received from Hart Brown about her Self Invested Personal Pension (SIPP) in 2010 and in 2013.backgroundHart Brown provided financial advice to Mrs F between 2007 and 2013. She wished to adopt a low risk, low cost investment str... (4 pages)View decision -
Decision Reference DRN8187445
8 Mar 2016 Hart Brown UpheldInvestment and pensionsL111c complaintMr F has complained about the advice that he received from Hart Brown about his Self Invested Personal Pension (SIPP) in 2010 and 2013.backgroundHart Brown provided financial advice to Mr F between 2007 and 2013. He wished to adopt a low risk, low cost ... (4 pages)View decision -
Decision Reference DRN3060092
8 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr F complains that The Royal Bank of Scotland Plc (“RBS”) failed to transfer his funds when he made a written request.background I issued a provisional decision on this complaint in January 2016. A copy of that decision is annexed to this final decision and forms ... (4 pages)View decision -
Decision Reference DRN3600768
8 Mar 2016 Embark Services Limited UpheldInvestment and pensionsMr J complained that Embark Services Limited (previously The Hornbuckle Mitchell Group Limited) gave him unsuitable advice. That was to invest some of his self invested personal pension (SIPP) funds in three unregulated collective investment schemes (UCIS). backgroundHornbuck... (6 pages)View decision -
Decision Reference DRN9583325
8 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr and Mrs C complain that HSBC Bank Plc won’t accept that it wrongly cancelled their Mortgage Payment Protection Insurance (MPPI) policy, which meant they weren’t able to make a successful claim on it when Mrs C lost her job.backgroundI set out the background to this ... (3 pages)View decision -
Decision Reference DRN1214685
8 Mar 2016 Legal & General Insurance Limited Not upheldPayment protection insurance (PPI)Mr and Mrs E complain they were mis-sold payment protection insurance (“PPI”) policies when they took out a mortgage in March 2003. They say the policies weren’t suitable for them, and they weren’t told that taking out PPI was optional. They’ve brought their complaint... (3 pages)View decision -
Decision Reference DRN4143969
8 Mar 2016 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mrs L has complained that Ageas Insurance Limited didn’t refund her excess fee after she made a motor insurance claim. She’s also unhappy about the time it took to deal with her claim.backgroundMrs L’s car was parked in a long stay car park while she was abroad. Ca... (2 pages)View decision -
Decision Reference DRN8165699
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about two regular premium payment protection insurance policies. Mrs W says Bank of Scotland plc, trading as Halifax, mis-sold her these.backgroundThese events began some time ago and some of the details aren’t entirely clear due to the passage of tim... (3 pages)View decision -
Decision Reference DRN3639038
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss W complains about life cover and contents insurance sold to her by the Bank of Scotland Plc (“BOS”) in 2007.backgroundMiss W approached BOS to arrange a mortgage for her in 2007. During this transaction Miss W was sold a “Total Mortgage Protection Plan” policy ... (2 pages)View decision -
Decision Reference DRN6965773
8 Mar 2016 Time Financial Management Ltd UpheldInvestment and pensionsMs J, through her representative, complains that Time Financial Management Ltd allowed a fraudulent withdrawal to be made from one of her investments.backgroundI issued a provisional decision on 26 January 2016. A copy of this decision is attached and it forms a part ... (4 pages)View decision
