We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN4229036
7 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr B has complained that he was mis-sold payment protection insurance (“PPI”) by (“HSBC”).backgroundIn 2005 Mr B bought PPI when he took out a credit card with HSBC. Our adjudicator thought that HSBC hadn’t made it clear to Mr B that the PPI was optional. HSBC disagree... (2 pages)View decision -
Decision Reference DRN5772660
7 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H says Bank of Scotland plc (trading as Halifax) mis-sold him a mortgage payment protection insurance (MPPI) policy. The MPPI was part of a packaged protection policy called Total Mortgage Protection Plan (TMPP). It included MPPI as well as life and critical illness c... (2 pages)View decision -
Decision Reference DRN0804532
7 Oct 2015 Canada Square Operations Limited UpheldPayment protection insurance (PPI)Mr G says Canada Square Operations Limited mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2001. The policy was added to Mr G’s Egg (now known as Canada Square) credit card account wh... (2 pages)View decision -
Decision Reference DRN6011419
7 Oct 2015 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldInvestment and pensionsMs B has complained via a complaints management company (“CMC”) about advice from Sun Life Assurance Company of Canada U.K. Limited (“Sun Life”) to take out a whole-of-life policy. The policy was taken to provide flexible protection for her children in the event of he... (2 pages)View decision -
Decision Reference DRN3426217
7 Oct 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr I’s complaint is about the mis-sale of a payment protection (PPI) policy and the amount of compensation he has been offered by HSBC Bank Plc (HSBC) to put this right.background Mr I complained that HSBC mis-sold him a PPI policy which was added to his flexi-loa... (2 pages)View decision -
Decision Reference DRN3760873
7 Oct 2015 Barclays Bank Plc UpheldInvestment and pensionsMrs W complains that Barclays Bank PLC gave her unsuitable investment advice. Mrs W is represented by a third party.backgroundMrs W came into a lump sum of over £50,000. Shortly afterwards, in early 2008, Mrs W had a meeting with a financial adviser from Barclays. Th... (4 pages)View decision -
Decision Reference DRN2291860
6 Oct 2015 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mrs R complained that the repairs carried out by CIS General Insurance Limited under her motor insurance policy weren’t satisfactory. background Mrs R’s car was damaged in an accident in January 2014. CIS sent her car to their approved repairers. When it came back Mrs R... (3 pages)View decision -
Decision Reference DRN8240272
6 Oct 2015 London General Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G is unhappy with London General Insurance Company Limited’s handling of his claim under a mobile phone insurance policy. backgroundMr G contacted London General in mid September 2014 to register a claim for the loss of his phone and phone case (£59). London General ... (2 pages)View decision -
Decision Reference DRN3791896
6 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs J have complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account in 1999. They pay a monthly fee for the account which offers several benefits in return.backgroundMrs J opened a sole fee free account with Nat... (3 pages)View decision -
Decision Reference DRN6754315
6 Oct 2015 DAS Legal Expenses Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K has complained to us about the way DAS Legal Expenses Insurance Company Limited (‘DAS’) has handled his legal claim. backgroundMr K and his family were involved in a car accident in 2009 in which they suffered personal injuries. The third party driver couldn’t ... (3 pages)View decision
