We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN3794604
6 Oct 2015 Ulster Bank Ltd Not upheldInvestment and pensionsMr C complains that he was unsuitably advised by Ulster Bank Ltd to invest in a Secured Deposit Account. He’s unhappy he received no return on his investment after 3½ years. Mr C is represented by a Claims Management Company (CMC).backgroundWhen Mr C met the adviser in 20... (2 pages)View decision -
Decision Reference DRN2564641
6 Oct 2015 CIGNA Europe Insurance Company SA-NV UpheldPayment protection insurance (PPI)Mr G has complained about a payment protection insurance (PPI) policy, sold with a mortgage, in March 2004. The sale was carried out by a broker called The Money Group Ltd (TMG), however TMG wasn’t within our jurisdiction at the time of sale. When it sold the policy T... (6 pages)View decision -
Decision Reference DRN9663415
6 Oct 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Miss L says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (PPI) policy alongside a loan.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2004. Miss L applied for the loan and PPI in a Lloyds branch.Our adju... (2 pages)View decision -
Decision Reference DRN5173665
6 Oct 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs M complain that Bank of Scotland plc (“Bank of Scotland”) mis-sold them monthly premium payment protection insurance (“PPI”) policies.backgroundMr and Mrs M took out 2 loans with Bank of Scotland, one in 2001 and another in 2005. At the same time as taking... (2 pages)View decision -
Decision Reference DRN8291247
6 Oct 2015 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mrs F is unhappy with the handling and settlements offered by AXA Insurance UK Plc following her claims for damage to her home and her rental properties.backgroundMany elements of Mrs F’s claim were delayed, there were disputes over who appointed parties and Mrs F brough... (5 pages)View decision -
Decision Reference DRN9082955
6 Oct 2015 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr and Mrs B complain that Covea Insurance plc (Covea) won’t pay their claim for damage to their roof, the interior of their property and some contents that they say was caused by a storm. backgroundMr and Mrs B made a claim for damage to their home caused by a l... (3 pages)View decision -
Decision Reference DRN8624827
6 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Miss J says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. Miss J applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC disagreed... (2 pages)View decision -
Decision Reference DRN4977754
6 Oct 2015 Inter Partner Assistance SA UpheldInsurance (excluding PPI)Mr M complains that Inter Partner Assistance S.A. mishandled his claim on his home emergency insurance.backgroundMr M had a current account with a bank. It included a number of benefits for a monthly fee of £15 (or £10 if he met certain conditions). One of the bene... (3 pages)View decision -
Decision Reference DRN1788299
6 Oct 2015 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mrs M says that Tesco Personal Finance plc (Tesco) mis-sold her a regular premium payment protection insurance (PPI) policy with a credit card.backgroundTesco sold Mrs M the PPI with a credit card she applied for by post in 2003. The PPI included accident, sickness ... (2 pages)View decision -
Decision Reference DRN9643835
6 Oct 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr E complains that Admiral Insurance Company Limited declined his claim made under his motor insurance policy for the theft of his car. He also complains that it dealt with his questions as a complaint. He wants it to investigate his complaint, accept his claim an... (2 pages)View decision
