We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN8234028
8 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMiss G says since Bank of Scotland plc (trading as Halifax) defaulted her loan and current accounts she’s suffered unprofessional service on the phone. And her credit file hasn’t been updated accurately. The bank’s compensation of £75 (plus £31.50 to cover call co... (2 pages)View decision -
Decision Reference DRN6441001
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr P has complained that he was mis-sold an Additions packaged bank account by Barclays Bank Plc (“Barclays”). backgroundI attach the relevant section of my provisional decision of 26 January 2016, which forms part of this final decision.In my provisional decision I set ... (4 pages)View decision -
Decision Reference DRN6845052
8 Mar 2016 Pinnacle Insurance Plc UpheldPayment protection insurance (PPI)GE Capital WoodChester sold Mr C1 and Mrs C2 the PPI policy. But Pinnacle Insurance Plc Pinnacle) has accepted responsibility for this complaint. To make things easier I’ve referred to Pinnacle throughout this decision.Mr C1 and Mrs C2 complain that Pinnacle mis-so... (2 pages)View decision -
Decision Reference DRN6646220
8 Mar 2016 Everyday Loans Limited Not upheldPayment protection insurance (PPI)Mr B complains that Everyday Loans Limited mis-sold payment protection insurance (PPI) to him, with a loan.backgroundMr B took out a personal loan through Everyday Loans in 2009. He bought a monthly premium PPI policy too. It was to cover the repayments on the loan i... (3 pages)View decision -
Decision Reference DRN5244079
8 Mar 2016 Everyday Loans Limited Not upheldPayment protection insurance (PPI)Mr B complains that Everyday Loans Limited mis-sold payment protection insurance (PPI) to him, with a loan.backgroundMr B took out a personal loan through Everyday Loans in 2009. He bought a monthly premium PPI policy too. It was to cover the repayments on the loan i... (4 pages)View decision -
Decision Reference DRN5878585
8 Mar 2016 Hitachi Capital (UK) Plc Not upheldBanking and creditMr A complains that Hitachi Capital (UK) PLC, trading as Hitachi Capital Consumer Finance, (“HCCF”) will not meet his claim for misrepresentation and the unsatisfactory quality of a car which was financed by HCCF.backgroundMr A entered into a fixed sum loan agreement wi... (3 pages)View decision -
Decision Reference DRN8564181
8 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs L have complained about the level of payment proposed by U K Insurance Limited (“UKI”) in cash settlement of their subsidence claim under their home insurance policy.backgroundMr and Mrs L noticed cracking to the porch of their home. They made a claim for ... (2 pages)View decision -
Decision Reference DRN4463169
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs H have complained about a joint packaged bank account sold to them by Lloyds Bank PLC (“Lloyds”).backgroundMr H says he opened a fee-free account with Lloyds in 1990. Lloyds agrees and says that Mrs H was added to the account at some point and the account... (3 pages)View decision -
Decision Reference DRN6152087
8 Mar 2016 Phoenix Life Limited UpheldInvestment and pensionsMrs P complains Phoenix Life Limited (Phoenix) mis-sold her a with-profits bond that wasn’t suitable for her in 1999.backgroundThe background and circumstances of this complaint are set out within my provisional decision of 29 January 2015. A copy of this is attached a... (8 pages)View decision -
Decision Reference DRN8768897
8 Mar 2016 Aviva Life Services UK Limited UpheldPayment protection insurance (PPI)Mr and Mrs P complain that they were mis-sold them mortgage payment protection insurance in 2005.Aviva Life Services UK Limited (“Aviva”) has taken responsibility for the sale, so I shall refer to it throughout this complaint.backgroundOur adjudicator looked at this ... (2 pages)View decision
