We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN0555356
6 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mrs C says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. Mrs C says she applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC d... (2 pages)View decision -
Decision Reference DRN3855503
6 Oct 2015 Volkswagen Financial Services (UK) Limited UpheldBanking and creditMr W complains that Volkswagen Financial Services (UK) Limited failed to correct his credit file after an earlier complaint. And adverse findings were noted on his credit file.backgroundMr W bought a complaint to this service about a new car. A final decision was iss... (2 pages)View decision -
Decision Reference DRN3208520
6 Oct 2015 Santander UK Plc Not upheldBanking and creditMr and Mrs W complain that Santander UK Plc won’t refund some money they say was taken out of their account by a fraudster.backgroundMr W was contacted by somebody claiming to be from Talk Talk (his internet service provider). But it turned out this wasn’t the case – ... (4 pages)View decision -
Decision Reference DRN7714991
6 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMrs H feels that the National Westminster Bank Plc (“Natwest”) has treated Mrs H unfairly in relation a branch meeting and the treatment of a bank account.backgroundMrs H says that she was badly treated on a branch visit. She also says that she’s been a student for so... (2 pages)View decision -
Decision Reference DRN6642184
6 Oct 2015 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr F complains that the car he acquired through a hire purchase agreement (HPA) with Volkswagen Financial Services (UK) Limited (the business) was not of satisfactory quality.backgroundIn January 2014, Mr F acquired a used car through a HPA with the business. He says... (2 pages)View decision -
Decision Reference DRN5572912
6 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr H complains about the poor customer service he received from HSBC Bank Plc.backgroundMr H is a customer of HSBC. In March 2015, he attempted a cash machine withdrawal of £500. He did not receive the money but it appears that his account was still debited.So Mr H phon... (2 pages)View decision -
Decision Reference DRN1173661
6 Oct 2015 Creation Consumer Finance Ltd UpheldBanking and creditMr P has complained Creation Consumer Finance Limited won’t sort out the shortfall he’s paying for his solar panels which aren’t performing as he was promised.backgroundMr P bought solar panels in February 2013. He paid for these by taking out a loan with Creation. He fe... (2 pages)View decision -
Decision Reference DRN8569815
6 Oct 2015 Financial Insurance Company Limited UpheldPayment protection insurance (PPI)Mrs B says she was mis-sold a payment protection insurance (“PPI”) policy alongside a store card.It’s been agreed in this case that Financial Insurance Company Limited (“FICL”) as the insurer should accept responsibility for the complaint. To keep things simple I’ll ... (3 pages)View decision -
Decision Reference DRN8962567
6 Oct 2015 Clydesdale Bank Plc Not upheldBanking and creditMr C complains that Clydesdale Bank Plc has charged him for using his travel money card to withdraw cash from a foreign cash machine, despite being told he wouldn’t when he took it out. Mr C wants to be refunded.backgroundMr C took out a travel money card, which he ... (2 pages)View decision -
Decision Reference DRN9307938
6 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMs C complains that Lloyds Bank plc failed to provide her solicitor with full and correct information about the limited company she had agreed to guarantee. This meant he could not advise her properly.backgroundIn 2008 Ms C signed a personal guarantee for £60,000 after ... (2 pages)View decision
