We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN8851134
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr Q and Miss L have complained that Barclays Bank Plc (“Barclays”) mis-sold them Additions Plus and Premier Life packaged bank accounts in 2006 and 2010. backgroundOne of our adjudicators has looked into Mr Q and Miss L’s complaint already. And she didn’t think that Bar... (3 pages)View decision -
Decision Reference DRN3845061
8 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J is complaining that Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy. He’s unhappy with the amount that it’s offering him in compensation.background Mr J was sold PPI with a loan he took out with Lloyds in 2002. The PPI was a ‘single pre... (2 pages)View decision -
Decision Reference DRN5004427
8 Mar 2016 Vitality Health Insurance Limited UpheldInsurance (excluding PPI)Mrs P has complained that Vitality Health Insurance Limited unfairly refused to pay her claim under her private medical insurance policy. background Mrs P made a claim for abdominoplasty (tummy tuck) which her consultant recommended as part of her treatment to repair a ... (2 pages)View decision -
Decision Reference DRN7831703
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr C has complained that Barclays Bank Plc mis-sold Additions and Additions Active packaged bank accounts to him in 2003 and 2009. He’s paid a monthly fee for the accounts which offer some benefits in return.Mr C has used a claims management company (CMC) to bring ... (2 pages)View decision -
Decision Reference DRN0772936
8 Mar 2016 Barclays Bank Plc UpheldBanking and creditMrs B complained that Barclays mis-sold her a packaged bank account in May 2010.backgroundThe background to this complaint was set out in my provisional decision dated February 2016. An extract from this is attached and forms part of this final decision, so I will no... (4 pages)View decision -
Decision Reference DRN8393283
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr B has complained Barclays Bank Plc (“Barclays”) mis-sold him a Graduate Additions account in 2005. He pays a monthly fee for the account which offers some benefits in return.backgroundMr B initially complained about the sale of his Graduate Additions account in 2013... (2 pages)View decision -
Decision Reference DRN9188887
8 Mar 2016 Clydesdale Bank Plc UpheldBanking and creditMr A has complained that Clydesdale Bank Plc (trading as Yorkshire Bank, but referred to as Clydesdale in this decision) mis-sold a signature packaged bank account to him in 2009. He paid a monthly fee for the account and received several benefits in return.Mr A has u... (3 pages)View decision -
Decision Reference DRN6702073
8 Mar 2016 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mr G complains about The National Farmers’ Union Mutual Insurance Society Limited (NFU) and its refusal to meet a claim. backgroundMr G made a claim for a piece of farm machinery, the next year another claim was made for the same item. NFU refused the claim as they ... (1 page)View decision -
Decision Reference DRN0970255
8 Mar 2016 PSA Finance UK Limited UpheldBanking and creditMrs F complains that the car she had on hire purchase from PSA Finance UK Limited didn’t work properly from the time she got it. She wants to reject it. backgroundMr F assists Mrs F in bringing her complaint. For ease, I’ve treated everything Mr F has told us as if i... (2 pages)View decision -
Decision Reference DRN3088399
8 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G have complained that they were mis-sold a Royalties packaged bank account by The Royal Bank of Scotland Plc (“RBS”) in 1997. They paid a monthly fee for the account which included some benefits.backgroundMr and Mrs G also complained about the sale of a ... (4 pages)View decision
