We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN4751285
12 Oct 2015 Casheuronet UK LLC UpheldBanking and creditMr M complains that Casheuronet UK LLC (trading as Quick Quid) didn’t carry out proper checks and irresponsibly lent him money.backgroundMr M says he took out numerous payday loans with Quick Quid in a 30 month period from 2010. He complains that it didn’t carry out pr... (2 pages)View decision -
Decision Reference DRN3151658
12 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr B says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. The loan included an amount to pay for the policy.Our adjudicator upheld the complaint. HSBC... (2 pages)View decision -
Decision Reference DRN5593701
12 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr J says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. The loan included an amount to pay for the policy.Our adjudicator upheld the complaint. HS... (2 pages)View decision -
Decision Reference DRN0721814
12 Oct 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy, sold to cover a mortgage in 2005. Mrs and Mr H say that Santander UK Plc (“Santander”) mis- sold the policy. backgroundOur adjudicator concluded that the policy was not mis-sold and ... (3 pages)View decision -
Decision Reference DRN6560773
12 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr F says HSBC Bank Plc (“HSBC”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2001. The loan included an amount to pay for the policy. Mr F told us that he applied... (2 pages)View decision -
Decision Reference DRN9196138
12 Oct 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr G and Miss T say Lloyds Bank PLC mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 1993. The policy covered Mr G only.Our adjudicator didn’t uphold the com... (2 pages)View decision -
Decision Reference DRN0128822
12 Oct 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr C complains that Royal Bank of Scotland plc (RBS) mis-sold him payment protection insurance (PPI) with a credit card because he never agreed to take the policy.backgroundMr C applied for a credit card with RBS in 2006 and he was also sold PPI to cover his repayme... (2 pages)View decision -
Decision Reference DRN4954794
12 Oct 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr J complains that Barclays Bank Plc (“Barclays”) mis-sold him a single premium payment protection insurance (PPI) policy.backgroundMr J applied for a loan with Barclays in 1999. The PPI was sold to Mr J in connection with this loan during a meeting.Both the term of t... (2 pages)View decision -
Decision Reference DRN7271124
12 Oct 2015 Casheuronet UK LLC UpheldBanking and creditMiss M and her representative complain that Casheuronet UK LLC (trading as Quick Quid) didn’t carry out proper checks and her payday loans weren’t affordable. backgroundMiss M took out 16 payday loans in about 17 months with Quick Quid. She says that at the time of all ... (2 pages)View decision -
Decision Reference DRN7304600
9 Oct 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr B and Miss W complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundOur adjudicator recommended upholding this complaint. She felt that there wasn’t any evidence to suggest Mr B a... (3 pages)View decision