All FAQs

People contact us with a range of complaints about personal accident insurance - whether the insurer is saying an injury wasn't accidental, or someone's unhappy with how much the insurer has paid out for a claim.

When we look into complaints about personal accident insurance, we consider things like how the accident happened - and whether the terms and conditions have been applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the insurer needs to do to put things right. This could mean paying all or part of a claim.

There's more information about our approach to personal accident insurance on our website.

And if you've got any other questions, get in touch.