All FAQs

People contact us with a range of complaints about travel insurance - whether they can't get a refund for a cancelled holiday, or they've had difficulties getting overseas medical expenses paid.

When we look into complaints about travel insurance we consider things like whether the terms and conditions have been applied fairly - and how clearly any exclusions were explained.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean paying all or part of a claim.

There's more information about our approach to travel insurance on our website - and you can find some example case studies in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.