FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
Information about the Financial Ombudsman Service’s Board commissioned independent review.
Our Board has commissioned an independent external review of our service. The commissioning of independent reviews is something the Board undertakes periodically. Previous reviews can be found on our website.
The current review focuses on ensuring that the Financial Ombudsman Service can continue to meet the needs of its customers, both consumers and business. The review will be split into two parts:
The independent management consultancy will be reaching out to a range of stakeholders as part of the review to ensure they obtain a broad range of input from those that the service work with regularly.
The review is being conducted over the summer. The results will be available in the autumn on the website, where we publish all our periodic review findings.
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.