Information about the Financial Ombudsman Service’s Board commissioned independent review. 

Our Board has commissioned an independent external review of our service. The commissioning of independent reviews is something the Board undertakes periodically. Previous reviews can be found on our website.

The current review focuses on ensuring that the Financial Ombudsman Service can continue to meet the needs of its customers, both consumers and business. The review will be split into two parts:

  • The first phase is looking at the current operational effectiveness of the service – evaluating our performance and efficiency against our objectives.
  • The second phase will build on phase one and consider the key changes in the external landscape – and how the service must adapt to meet our current and future challenges.

The independent management consultancy will be reaching out to a range of stakeholders as part of the review to ensure they obtain a broad range of input from those that the service work with regularly.

The review is being conducted over the summer.  The results will be available in the autumn on the website, where we publish all our periodic review findings.

Latest news

Financial Ombudsman Service celebrates raising more than £30,000 for baby loss charity

22 May 2025

We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.

Press release

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Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

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Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26

3 April 2025

We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.

Plans and budget Press release

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