Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Board commissioned independent review
Information about the Financial Ombudsman Service’s Board commissioned independent review.
Our Board has commissioned an independent external review of our service. The commissioning of independent reviews is something the Board undertakes periodically. Previous reviews can be found on our website.
The current review focuses on ensuring that the Financial Ombudsman Service can continue to meet the needs of its customers, both consumers and business. The review will be split into two parts:
- The first phase is looking at the current operational effectiveness of the service – evaluating our performance and efficiency against our objectives.
- The second phase will build on phase one and consider the key changes in the external landscape – and how the service must adapt to meet our current and future challenges.
The independent management consultancy will be reaching out to a range of stakeholders as part of the review to ensure they obtain a broad range of input from those that the service work with regularly.
The review is being conducted over the summer. The results will be available in the autumn on the website, where we publish all our periodic review findings.
Latest news
Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.