Financial Ombudsman Service publishes annual complaints data 2021/22
28 June 2022
The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.
Today we’ve published data showing how many complaints we received about individual businesses – and the uphold rate of those we resolved – between January and June 2020.
We received a total of just over 118,000 complaints in this period. PPI continues to be the most complained about product, with a total of almost 41,500 new complaints received in the first half of 2020. We upheld 31% of complaints in the consumers’ favour. For the full data set and analysis, see our half-yearly complaints data page.
28 June 2022
The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.
13 April 2022
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
10 November 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.