Ombudsman News issue 153
26 August 2020
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.
Today we’ve published data showing how many complaints we received about individual businesses – and the uphold rate of those we resolved – between January and June 2020.
We received a total of just over 118,000 complaints in this period. PPI continues to be the most complained about product, with a total of almost 41,500 new complaints received in the first half of 2020. We upheld 31% of complaints in the consumers’ favour. For the full data set and analysis, see our half-yearly complaints data page.
Further information
Latest news
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
26 August 2020
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Ombudsman News issue 152
5 June 2020
You can read our annual complaints data and insight, as well as our strategy for the next five years.