We are aware of the recently announced news that Wonga has gone into administration.

Due to the nature of the business, there is no protection offered to consumers under the Financial Services Compensation Scheme (FSCS) in this instance.

We are working with the administrators, Grant Thornton, to clarify the impact on the cases we have with us and whether we’ll be able to work any new cases brought to us. We do not yet know what, if any, funds will be available to settle complaints.

There is more information on Wonga’s website.

Latest news

Ombudsman News 164

24 September 2021

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

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Dramatic rise in fraud and scam complaints

24 September 2021

Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.

Press release

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Information for customers of Advancis Limited (known as Buddy Loans)

8 September 2021

Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.

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